YouTube Video
Featured in this video: Juan Burgueňo, Head of Data and Analytics Services, Bci
Executive summary: Bci is a leading financial institution serving more than 6 million clients across Chile, the United States, and Peru. Focused on delivering personalized banking experiences through innovation, Bci uses Google Workspace as its primary communication and collaboration platform, enabling employees to securely collaborate across Gmail, Chat, Meet, and Gemini. By embedding AI into everyday work, the bank has created a strong foundation for becoming an AI-first financial services organization while maintaining the high security standards required in banking.
Bci has adopted Gemini across the organization to streamline workflows, automate routine tasks, and accelerate innovation. Employees use Gemini to write documents, analyze and cross-reference information, support software development, build proof of concepts, and create audiovisual content. The bank has also developed more than 2,000 custom Gems and launched an internal marketplace to share them across the organization, while Gemini supports specialized use cases such as Project Finance, where AI helps build financial risk models using real-world ratings data. With more than 90% employee adoption, over 200 AI use cases generating more than $8 million in value and saving over 7,000 hours, Google Workspace with Gemini is helping Bci improve productivity, accelerate product development, and deliver better experiences for its customers.
Challenge: As Bci pursued its vision of becoming an AI-first financial services company, it needed a secure way to scale AI across the organization while simplifying everyday work and maintaining the rigorous security and compliance standards required in banking. The bank also wanted to empower employees with AI tools that could improve decision-making, streamline workflows, and accelerate innovation across a wide variety of business functions.
Solution: Bci built its AI strategy on Google Workspace, using Gmail, Chat, Meet, and Gemini as the foundation for collaboration and productivity. Employees leverage Gemini to draft documents, analyze information, support software development, create prototypes, and produce content, while custom Gems automate specialized workflows across the organization. To encourage knowledge sharing, Bci created an internal marketplace with more than 2,000 Gems, and applied Gemini to advanced financial use cases such as Project Finance, where AI helps model project risk using financial data and external ratings.
Results: Google Workspace with Gemini has driven rapid AI adoption across Bci, with more than 90% of employees actively using Gemini—the fastest adoption of any internal tool in the bank's history. The organization has developed more than 200 AI use cases that have generated over $8 million in value while saving more than 7,000 hours of work. Employees report a 22% productivity boost, and teams are building prototypes and testing new ideas more quickly, enabling Bci to deliver better products, improve customer experiences, and accelerate its transformation into an AI-first financial institution.
What is Google Workspace → https://goo.gle/44ft0dH
Set up Google Workspace → https://goo.gle/4vMR7MO
Subscribe to Google Workspace → https://goo.gle/GoogleWorkspace
Try Google Workspace with Gemini → https://goo.gle/4vNyZCB
Follow Google Workspace on X → https://goo.gle/4aEXUjh
Follow Google Workspace on Facebook → https://goo.gle/4ybxno0
Follow Google Workspace on LinkedIn → https://goo.gle/4eVrbre
Follow Google Workspace on Instagram → https://goo.gle/4xXHv3o
Follow Google Workspace on TikTok → https://goo.gle/4gkm3PT
Follow Google Workspace on Threads → https://goo.gle/4p5EsSA
#GoogleWorkspace
#GoogleWorkspaceWithGemini
Executive summary: Bci is a leading financial institution serving more than 6 million clients across Chile, the United States, and Peru. Focused on delivering personalized banking experiences through innovation, Bci uses Google Workspace as its primary communication and collaboration platform, enabling employees to securely collaborate across Gmail, Chat, Meet, and Gemini. By embedding AI into everyday work, the bank has created a strong foundation for becoming an AI-first financial services organization while maintaining the high security standards required in banking.
Bci has adopted Gemini across the organization to streamline workflows, automate routine tasks, and accelerate innovation. Employees use Gemini to write documents, analyze and cross-reference information, support software development, build proof of concepts, and create audiovisual content. The bank has also developed more than 2,000 custom Gems and launched an internal marketplace to share them across the organization, while Gemini supports specialized use cases such as Project Finance, where AI helps build financial risk models using real-world ratings data. With more than 90% employee adoption, over 200 AI use cases generating more than $8 million in value and saving over 7,000 hours, Google Workspace with Gemini is helping Bci improve productivity, accelerate product development, and deliver better experiences for its customers.
Challenge: As Bci pursued its vision of becoming an AI-first financial services company, it needed a secure way to scale AI across the organization while simplifying everyday work and maintaining the rigorous security and compliance standards required in banking. The bank also wanted to empower employees with AI tools that could improve decision-making, streamline workflows, and accelerate innovation across a wide variety of business functions.
Solution: Bci built its AI strategy on Google Workspace, using Gmail, Chat, Meet, and Gemini as the foundation for collaboration and productivity. Employees leverage Gemini to draft documents, analyze information, support software development, create prototypes, and produce content, while custom Gems automate specialized workflows across the organization. To encourage knowledge sharing, Bci created an internal marketplace with more than 2,000 Gems, and applied Gemini to advanced financial use cases such as Project Finance, where AI helps model project risk using financial data and external ratings.
Results: Google Workspace with Gemini has driven rapid AI adoption across Bci, with more than 90% of employees actively using Gemini—the fastest adoption of any internal tool in the bank's history. The organization has developed more than 200 AI use cases that have generated over $8 million in value while saving more than 7,000 hours of work. Employees report a 22% productivity boost, and teams are building prototypes and testing new ideas more quickly, enabling Bci to deliver better products, improve customer experiences, and accelerate its transformation into an AI-first financial institution.
What is Google Workspace → https://goo.gle/44ft0dH
Set up Google Workspace → https://goo.gle/4vMR7MO
Subscribe to Google Workspace → https://goo.gle/GoogleWorkspace
Try Google Workspace with Gemini → https://goo.gle/4vNyZCB
Follow Google Workspace on X → https://goo.gle/4aEXUjh
Follow Google Workspace on Facebook → https://goo.gle/4ybxno0
Follow Google Workspace on LinkedIn → https://goo.gle/4eVrbre
Follow Google Workspace on Instagram → https://goo.gle/4xXHv3o
Follow Google Workspace on TikTok → https://goo.gle/4gkm3PT
Follow Google Workspace on Threads → https://goo.gle/4p5EsSA
#GoogleWorkspace
#GoogleWorkspaceWithGemini