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Executive summary 

A group of Russian state-supported cyber actors has been targeting and compromising various Western government and commercial organizations using the Zimbra Collaboration Suite (ZCS) software since at least July 2025. The Russian state-supported advanced persistent threat (APT) group’s activity is tracked in the cybersecurity community under several names (see Cybersecurity industry tracking), primarily as “LAUNDRY BEAR,” a name initially coined by the Netherlands General Intelligence and Security Service (AIVD) and Defence Intelligence and Security Service (MIVD) [1].

LAUNDRY BEAR’s targeting is almost certainly to gather sensitive information for the Russian Federation, with these actors primarily focusing on the covert acquisition of email data. Previous campaigns indicated LAUNDRY BEAR relied on unsophisticated initial access techniques—including password spraying, phishing, and pass-the-cookie—allowing the group to successfully run high-volume operations. The latest campaign targeting ZCS uses a novel exploit that was a zero-day vulnerability when first exploited and continues to be successfully exploited. The vulnerability, Common Vulnerabilities and Exposures (CVE) CVE-2025-66376, was patched in November 2025. This demonstrates LAUNDRY BEAR’s intent and ability to deploy increasingly sophisticated technical capabilities.

Unlike traditional phishing campaigns that persuade a user into taking an action, such as clicking a link or opening a file, LAUNDRY BEAR’s latest campaign leverages a view-based exploit that only requires a user to view a malicious email within a vulnerable version of the webmail service. Once viewed, the exploit attempts to exfiltrate the victim’s last 90 days of email communications, the organization email directory (i.e., Global Address List [GAL]), and other sensitive information to servers controlled by LAUNDRY BEAR. The exploit also attempts to establish persistent access to victim accounts through a variety of means as detailed in the Persistence and credential access section.

This Cybersecurity Advisory (CSA) warns of this ongoing malicious threat activity and urges organizations to update their vulnerable software and implement additional mitigations to thwart these Russian state-supported actors’ continued success. The CSA is being released by the following authoring and co-sealing agencies:

• United States National Security Agency (NSA)
• United States Federal Bureau of Investigation (FBI)
• Netherlands Defence Intelligence and Security Service (MIVD)
• Netherlands General Intelligence and Security Service (AIVD)
• United States Cybersecurity and Infrastructure Security Agency (CISA)
• United States Defense Counterintelligence and Security Agency (DCSA)
• United States Department of Defense Cyber Crime Center (DC3)
• United States Department of the Treasury
• United States Naval Criminal Investigative Service (NCIS)
• Australian Signals Directorate’s Australian Cyber Security Centre (ASD’s ACSC)
• Communications Security Establishment Canada’s (CSE’s) Canadian Centre for Cyber Security (Cyber Centre)
• New Zealand National Cyber Security Centre (NCSC-NZ)
• United Kingdom National Cyber Security Centre (NCSC-UK)
• Czech Republic National Cyber and Information Security Agency (NÚKIB)¹
• Danish Defence Intelligence Service (DDIS)²
• Estonian Foreign Intelligence Service (EFIS)³
• Finnish Defence Intelligence (FDI)⁴
• Finnish Security and Intelligence Service (SUPO)⁵
• French General Directorate for Internal Security (DGSI)⁶
• French National Cybersecurity Agency (ANSSI)⁷
• Italian External Intelligence and Security Agency (AISE)⁸
• Italian Internal Intelligence and Security Agency (AISI)⁹
• Security and Intelligence Service of the Republic of Moldova (SIS RM)¹⁰
• Polish Foreign Intelligence Agency (AW)¹¹
• The Military Counterintelligence Service of Poland (SKW)¹²
• Spain National Intelligence Centre (CNI)¹³
• Sweden National Cyber Security Centre (NCSC-SE)¹⁴

The authoring agencies urge any organizations using ZCS to implement the recommendations listed within the Mitigations section of this advisory to reduce the risk associated with this activity. This CSA also includes specific remediations for organizations to implement if they discover the presence of the listed Indicators of compromise (IOCs).  

As more organizations update their ZCS software based on this CSA, LAUNDRY BEAR may discontinue the current campaign exploiting this vulnerability; however, based on the success of this and previous campaigns, it is very likely that the group will continue to target ZCS and other email systems used by organizations in Western countries. The actors will almost certainly continue to rely on email to engage potential victims by exploiting novel vulnerabilities and, when necessary, use social engineering techniques to assist with their efforts. The authoring agencies recommend organizations regularly update their mail service software and continuously monitor their email systems and emails for malicious activity.

For a downloadable list of IOCs, see:

• AA26-204A.stix.xml (STIX XML)
• AA26-204A.stix.json (STIX JSON)

Cybersecurity industry tracking

The cybersecurity industry provides overlapping cyber threat intelligence, indicators of compromise (IOCs), and mitigation recommendations related to these Russian state-supported cyber actors. While not exhaustive, the following are threat group names commonly used for these actors within the cybersecurity community:

• LAUNDRY BEAR
• Void Blizzard [2]
• CL-STA-1114 [3]
• TA488 (formerly UNK_PitStop) [4]

Note: Cybersecurity companies have different methods of tracking and attributing cyber actors, and this may not be a 1:1 correlation to the U.S. government’s understanding for all activity related to these groupings.

Background

Public advisories from Netherlands General Intelligence and Security Service (AIVD), Netherlands Defence Intelligence and Security Service (MIVD), and Microsoft highlighted these Russian state-supported advanced persistent threat (APT) actors in May 2025, calling them LAUNDRY BEAR and Void Blizzard respectively [1] [2]. Both advisories assessed that the group was engaged in malicious cyber activity as early as April 2024.  

The May 2025 advisories highlighted a cluster of activity targeting cloud-based email environments, including Microsoft Exchange in particular, and abusing legitimate APIs to perform data exfiltration in bulk [T1114.002]. The group relied on unsophisticated means of initial access, including procuring stolen credentials on criminal marketplaces [T1078], and using social engineering techniques to lure targets into interacting with a malicious site masquerading as a legitimate one. As of April 2025, one of these sites resembled a European Defence & Security Summit registration portal that required registrants to sign in to their Microsoft account to view. Once a user entered their Microsoft credentials into this malicious site, LAUNDRY BEAR’s modified version of the open source adversary emulation toolkit, Evilginx, intercepted the user’s credentials. LAUNDRY BEAR then used this authentication data, including passwords and session tokens, to access the compromised account and conduct mass email exfiltration, as well as harvest other information. This method of compromise is commonly known as an adversary-in-the-middle (AiTM) technique [T1557].  

Beginning around July 2025, LAUNDRY BEAR shifted toward a more technical method of email compromise, highlighting their continued efforts to covertly acquire email communications from a variety of Western organizations of interest and deliver them to the Russian Federation. Using a custom-developed capability [T1587.001] named “Улей” or “Ulej” (Russian for beehive), LAUNDRY BEAR successfully targeted and exfiltrated sensitive user information from organizations who use the Zimbra Collaboration Suite (ZCS) product [T1114]. Data LAUNDRY BEAR attempted to exfiltrate from compromised accounts included:

• Last 90 days of emails,
• Email address,
• Password [T1589.001],
• Global Address List (GAL) [T1087],
• Two-factor authentication (2FA) tokens, and
• Newly-created Application Passcode [T1098].

The covert and persistent nature of this activity, along with the absence of any known financial extortion, almost certainly indicates this group’s involvement in espionage activities with Russian government backing. Additionally, extensive Ukrainian targeting, prior to use against U.S. and other NATO allies, outlines an increasing trend within Russian cyber threat groups to target Ukrainian users first—both as a priority target and as a testbench for malicious cyber techniques before broader global deployment.

Targeting details

LAUNDRY BEAR has targeted and compromised users in various organizations, including those associated with:

• the Defense Industrial Base (DIB),  
• the federal and local government,
• education,
• energy,
• law enforcement,  
• media,  
• non-governmental organizations, and
• technology.

Technical details

Note: This advisory uses the MITRE ATT&CK® Matrix for Enterprise framework, version 19. This advisory also uses MITRE D3FEND^TM version 1.4.0¹⁵. See Appendix A and Appendix B for tables of the activity mapped to MITRE ATT&CK and D3FEND tactics, techniques, and countermeasures.

Ulej is a novel data exfiltration and aggregation capability, that currently (as of the publication of this report) supports a campaign specifically targeting users of ZCS webmail servers. This capability is used to exploit CVE-2025-66376 [Common Weakness Enumeration (CWE) CWE-79: Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')], but likely could be adapted to exploit other vulnerabilities. It exfiltrates emails and other sensitive user data from a victim’s system immediately after exploitation and stores the data in an actor-controlled unattributable virtual private server (VPS) [T1074.002] running LAUNDRY BEAR’s “Flowerbed” collection framework. The collected data is almost certainly further exfiltrated to internal network resources for review and long-term retention.

Reconnaissance

LAUNDRY BEAR uses the Ulej capability to exploit the CVE-2025-66376 vulnerability in organizations using ZCS. This campaign’s targeted victimology and limited exploitation capabilities likely indicate this group manually identifies and targets the victim organizations. LAUNDRY BEAR likely identifies organizations with public-facing Zimbra infrastructure by port scanning [T1595] and fingerprinting datasets easily procured through various commercial vendors [T1596.005].  

After identifying a target organization, the group likely compiles email addresses for individual users to target with the exploit [T1589.002] from datasets offered by commercial vendors [T1597.002], open source intelligence [T1593], or previously exfiltrated data [T1597].  

Resource development

The actors procure VPSs from a variety of providers [T1583.003], including those with Know Your Customer (KYC) requirements, and often use fabricated identities. LAUNDRY BEAR primarily uses Mullvad VPN [T1583] when interacting with these servers, further demonstrating the group’s intent to mask their identity and maintain operations security (OPSEC). After the server is provisioned, an automated process deploys the Docker containers necessary for Ulej’s Flowerbed framework [T1608], which then receives and aggregates the data Ulej exfiltrates. These servers are typically only used for 7-60 days before moving to new infrastructure.

Flowerbed framework

Flowerbed is a Python project that uses Docker for containerization. The project includes four different Docker containers:

• Catcher,
• Certbot,
• Nginx, and
• Gardener.

Catcher acts as both a DNS and HTTP server to receive and aggregate exfiltrated victim information [T1048]. For additional information on Catcher, refer to the Exfiltration section of this advisory. Flowerbed’s next container, Certbot, is based on one of the official Certbot containers, which allows for automated generation of Let’s Encrypt certificates using DNS challenges through Cloudflare. This certificate can then be used by the Nginx container, which serves as an HTTPS reverse proxy for Catcher, enabling Flowerbed to disguise some of its exfiltration activity through an encrypted communications channel [T1048.002]. The Nginx reverse proxy also validates that the Server Name Indicator (SNI) value contains “*.i.*” prior to forwarding the traffic to Catcher. If the SNI does not contain that string, the Nginx server returns a 444 error to the client. This is likely an attempt to reject non-Ulej connections. Finally, the Gardener container functions as a health check for the Catcher service. Gardener is a simple Python script that validates Catcher correctly receives and processes data.

The simplistic Flowerbed codebase has indications that artificial intelligence (AI) played a role in its development. This highlights how AI is increasingly being used to develop malicious capabilities [T1588.007]. The dependence on AI for a simple capability, such as Flowerbed, alongside a previous reliance on open source capabilities, such as Evilginx2 [T1588.002], likely indicates a lack of advanced technical knowledge within LAUNDRY BEAR, especially in relation to true software development capabilities.

Initial access

To gain initial access, LAUNDRY BEAR sends an email containing a malicious JavaScript payload to the target [T1566]. Through exploitation of CVE-2025-66376, this JavaScript payload is immediately executed once the user views the malicious email [T1203], such as the one shown in Figure 1, in the ZCS webmail platform. Since at least November 2025, LAUNDRY BEAR began sending these phishing emails from victim infrastructure through compromised accounts [T1199], as shown in the email metadata in Figure 2. These compromised accounts were likely previous victims of this, or another LAUNDRY BEAR, campaign and their use is intended to further obfuscate and frustrate anti-phishing tools and training.

According to the National Vulnerability Database (NVD), CVE-2025-66376 was initially published on 5 January 2026. This vulnerability allows for execution of a JavaScript payload included in email content due to improper sanitization of Cascading Style Sheet’s (CSS) @import directives within an email [5]. Because the activity attributed to this campaign began in July 2025—months before Synacor released a patch and the CVE was published—the payload initially exploited a zero-day vulnerability at that time [T1587.004].  

Utilization of a zero-day exploit within this campaign demonstrates the ability for even emerging threat groups like LAUNDRY BEAR to operationalize novel exploits into a highly successful capability.

Hidden in LAUNDRY BEAR’s email is a Base64 encoded payload within the “onload” field of a Scalable Vector Graphics (SVG) element [T1027.017], as shown in Figure 3. Leading up to the inclusion of this payload in the SVG element are various instances of @import directives, as required to leverage CVE-2025-66376. This payload includes an XOR encrypted final script encoded in a Base64 inner payload (see Figure 3) [T1027.013]. The outer payload decodes and decrypts the inner payload using an XOR function and a hardcoded key and then executes the script contained within the inner payload containing the collection and exfiltration logic. By changing the key used for the XOR encryption of the inner payload or adding additional @import directives with non-functional code [T1027.010], LAUNDRY BEAR can easily generate new payloads that bypass basic threat detection signatures. This malicious payload attempts to collect and exfiltrate information in 12 asynchronous stages [T1119]. The stages in order of appearance within the payload are as follows:

1. sendStartPing,
2. gather_email,
3. gather_environment,
4. gather_2fa_codes,
5. gather_app_password,
6. gather_device_status,
7. gather_oauth_consumers,
8. gather_autocomplete_password,
9. enable_mail_protocols,
10. gather_gal,
11. sendArchives, and
12. sendFinishPing. 

Use of a zero-day exploit within this campaign demonstrates the ability for even emerging threat groups like LAUNDRY BEAR to operationalize novel exploits into a highly successful capability [T1587].

Persistence and credential access

To establish sustained persistence into the victim’s email account, the script attempts to modify account preferences and collect authentication information. Any collected credentials are later exfiltrated, as further described in the Exfiltration section below. Other campaigns attributed to LAUNDRY BEAR also demonstrated the group’s ability to circumvent multi-factor authentication through session token replay [T1550.004], and the Zimbra campaign follows a similar trend.

The script used in this campaign tries to discover the victim’s email address during the gather_email stage [T1087]. The script searches for this email address in two ways. First, it examines the batchInfoResponse variable, which an HTML script element on the webpage can define, for an email address. Even if the script finds an email address there, it also checks whether it acquired a Cross-Site Request Forgery (CSRF) token as described later in the Collection section of this advisory. If so, the script uses the “GetIdentitiesRequest” Simple Object Access Protocol (SOAP) command under the “ZimbraAccount” namespace to determine the victim’s email address [T1185] and then exfiltrates it. However, if the script does not have a CSRF token or the SOAP request fails, the script exfiltrates the email value recovered from the first method instead. If both attempts fail to capture the victim’s email, the script sends a JavaScript Object Notation (JSON) payload with a key of “email” and value of null over HTTPS and does not attempt DNS exfiltration.

During the gather_autocomplete_password stage, the script attempts to collect the victim’s saved password via the autocomplete feature of the victim’s password manager. The script injects two HTML div elements requesting login credentials onto the page outside of the victim’s view, as shown in Figure 4 and Figure 5. After waiting five seconds, the script then attempts to extract the password provided automatically by the password manager from the input element shown in Figure 4. If there is no value in that input field, it checks the password input field shown in Figure 5. If neither input field contains a value, a JSON payload with a key of “autocomplete_password” and value of null is sent over HTTPS and DNS exfiltration is not attempted.

LAUNDRY BEAR almost certainly relies on a mail client using the Internet Message Access Protocol (IMAP) for persistent access to the victim’s mailbox. During the enable_mail_protocols stage, a SOAP request leveraging the “ModifyPrefsRequest” command under the “ZimbraAccount” namespace is sent. This request attempts to set the “zimbraPrefImapEnabled” preference to TRUE. While the default setting for “zimbraPrefImapEnabled” is not well documented, this action is almost certainly intended to ensure that IMAP access to the victim’s mailbox is enabled.

ZCS does not support 2FA for some mail clients, including IMAP. To support users who rely on IMAP clients, ZCS allows for the generation of Application Passcodes. Application Passcodes are randomly generated passwords that can be used for clients that cannot support the normal 2FA process to authenticate. During the gather_app_password stage, the script makes a SOAP request using the “CreateAppSpecificPasswordRequest” command under the “ZimbraAccount” namespace to create a new Application Passcode [T1556.006]. The SOAP request uses “ZimbraWeb” as the name of the application.

Additionally, the script also attempts to collect 2FA tokens. During the gather_2fa_codes stage, the script makes a SOAP request using the “GetScratchCodesRequest” command under the “ZimbraAccount” namespace. The script then attempts to exfiltrate any non-null 2FA codes collected this way. The number of codes can vary, and each code is exfiltrated to Flowerbed individually.

Collection

As demonstrated in the Persistence and credential access section, this script relies heavily on SOAP requests to collect victim information. To make these requests, the script aims to acquire the victim’s current CSRF token, which it attempts to access within the webpage’s local storage using localStorage.getItem("csrfToken"). If the script is unable to acquire this CSRF token, it will be unable to make any SOAP requests. In addition to the SOAP commands documented in the Persistence and credential access section, other SOAP commands executed to collect victim information are shown in Table 1.

The script attempts to collect the victim’s GAL through brute force by searching for each two-character combination from a character set of “abcdefghijklmnopqrstuvwxyz1234567890.-_”. These queries are conducted using 20 batches of SOAP requests with 77 “SearchGalRequest” SOAP commands in each batch except for the last request containing only 58.

During the gather_environment stage, the script attempts to determine which type of ZCS webmail client the victim is using. The script checks the user’s current URL to determine the client type being used, checking for certain indicators (shown in Table 2) to determine the client type. The corresponding value is then used as the payload when exfiltrating the client type.

As part of collection, the script attempts to harvest any emails not marked as “junk” from the last 90 days from the victim’s account. Emails are collected daily by an HTTP GET request to the URL path, “/home/~/?fmt=tgz&meta=0&query=date:-{DAY_OFFSET}d AND (not in:junk)”. The {DAY_OFFSET} value would be between 0 and 89 representing how many days ago the email was sent or received. To prevent redundant collection and exfiltration of emails, a variable with a name based on the email date being queried, using a format of zd_comp_YYYY-MM-DD, and value of true, is saved to the window.top.localStorage property. This variable is saved regardless of whether the email is successfully exfiltrated.  

According to Mozilla documentation, if the user is not in a private browsing session, any data stored to localStorage does not typically expire. This means that if the user happens to execute the script again from the same computer, the script avoids attempting to re-exfiltrate previously captured emails. However, the script always attempts to pull any emails with a {DAY_OFFSET} of zero. In other words, the script always pulls emails sent or received the same day it is run. After email results are returned from the query for each day of email activity, those results are then passed to Flowerbed as described in the Exfiltration section.

The script also provides LAUNDRY BEAR with telemetry on any errors that occur during the collection process. This is accomplished by executing any collection or exfiltration code through helper functions that contain error handling logic. If an error occurs, a payload containing information on the error itself, the context of the error happening, and the stage in which the error occurred is sent to Flowerbed as described in the Exfiltration section below. For cases where the error occurs within a SOAP request, “:api” is concatenated to the stage value in the payload. If an error occurs during the batch SOAP requests that occur when collecting the GAL of the victim, the stage value will use a format of gather_gal:{VAL}:api. The {VAL} placeholder indicates which batch request, a number from 0 to 19, the error occurred in. Errors that occur during the password autocomplete interception process will use “gather_autocomplete_password:dom” for the stage value. Finally, if an error occurs when attempting to collect or exfiltrate a specific day’s emails, the stage will include which day the error occurred on, using the previously defined placeholder {DAY_OFFSET}, with a format of sendArchive:day-{DAY_OFFSET}.

Exfiltration

At the end of each stage in the collection process, the script attempts to exfiltrate acquired information to Flowerbed. The script primarily relies on two forms of data exfiltration: DNS [T1048.003] and HTTPS. Some information is exfiltrated over both the DNS and HTTPS channels.

Prior to exfiltration, a randomized 10- or 11-character alphanumeric string is generated as an identifier for the victim. This identifier is included in the URL of both the DNS- and HTTPS-based exfiltration.  

DNS exfiltration

DNS exfiltration occurs through DNS A record queries. To ensure data exfiltrated through DNS is not corrupted when traversing through non-actor-controlled DNS infrastructure, Ulej maintains compliance with RFC 1035, Domain Names - Implementation and Specification, specifically accounting for the case insensitivity and subdomain length requirements. Base32 encoding is used to create a case-insensitive payload. Once the payload is encoded, a period (“.”) is added every 60 characters to ensure each subdomain is under 63 characters long. The script then creates a new image object sourced from a URL with the scheme defined in Figure 6. Any traffic involving DNS exfiltration will have “d-“ prefixing the victim identifier, and the subdomain immediately following indicates the type of information being exfiltrated.

When the script generates an image object, the browser tries to retrieve the complete domain of the URL specified as the source of the image. This triggers a DNS request sent to the actor-controlled server and processed by Flowerbed. Table 3 lists both the information exfiltrated via DNS and their corresponding data type identifiers in the DNS queries.  

HTTPS exfiltration

Any information exfiltrated via DNS is also exfiltrated through HTTPS, as well as additional data including email content, contacts, attachments, and error logging information. By using Let’s Encrypt certificates, this group can quickly deploy new infrastructure and leverage encrypted HTTPS communications with valid server certificates when exfiltrating information from the victim’s environment. The HTTPS exfiltration capability only uses two HTTP content types, defined in Table 4. Traffic associated with HTTPS exfiltration will use the URL scheme shown in Figure 7.  

Some of the data transmitted via HTTPS uses the standard JSON content type format. The script includes the information in a POST request to actor-controlled infrastructure.  

Table 5 provides a summary of the JSON-based exfiltration.

The script transmits all HTTPS exfiltration not identified in Table 5 using the Octet-Stream content type as binary data. The POST requests for this method include a filename in the “X-Filename” header. Traditionally, developers use headers prefixed with “X-” to denote custom headers that do not follow a defined standard. The purpose of including this header remains unclear since the Catcher capability ignores the provided filename when saving the data. Table 6 summarizes the data exfiltrated in this format.

The script sends all exfiltrated data identified in Table 6 to the Catcher service exactly as received from the SOAP request in a JSON payload, except for email exfiltration. For email exfiltration, the script sends it as a GZIP compressed archive [T1560]. Although most of the exfiltration consists of valid JSON, the script still attempts to exfiltrate all information identified in Table 6 using the application/octet-stream content typing rather than application/json.

At the beginning and end of the collection and exfiltration activity, during the sendStartPing and sendFinishPing stages respectively, the script submits a POST request with a JSON payload to indicate that the script is starting or finishing execution. Throughout execution, the script also logs error events and send the logs using similar JSON payloads. The script sends the JSON in a POST request to the URL documented in Figure 2, using a URL path of “/v/p” and with a “subtype” key that shows which type of action it logged (start, finish, or error).  

Catcher

Ulej exfiltrates information to Flowerbed to be handled by a service named Catcher. Catcher is a containerized Python application, running in Docker as part of Flowerbed, which is detailed in the Resource development section. It receives exfiltrated data and temporarily stores it, enabling its eventual transfer to infrastructure designed for long-term, secure storage.

Catcher acts as an HTTP server over port 8000 and a DNS server on port 53. As described in the Resource development section, the Flowerbed project uses an additional Docker container running an Nginx reverse proxy to enable HTTPS support. This reverse proxy uses a certificate generated by Let’s Encrypt and forwards all traffic with an SNI containing “*.i.*” to port 8000 within the Catcher container.

The DNS service can accept A, AAAA, MX, TXT, and CAA queries. For any MX, AAAA, or CAA queries, the server will always provide an empty response. The system only supports TXT records as needed to process Automatic Certificate Management Environment (ACME) requests, which enable the assignment of Let’s Encrypt certificates. If the server receives an A query, Catcher will always respond with the public IP address of the Flowerbed server.  

However, if a query includes a domain formatted as shown in Figure 6 and Figure 7, the service saves a log file in JSON format to disk containing the following details of the DNS query:

• Time of query,
• Source IP address for query,
• Queried domain, and
• Type of query.

The HTTP server typically responds with OK, except in cases where the path is “pixel.gif” when the response contains a 1x1 gif image with a SHA-256 hash of ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629. Like the DNS service, the HTTP service will only log entries when the domain found in the host header of the request follows the expected formatting as seen in Figure 6 and Figure 7. As the HTTPS exfiltration uses non-standardized binary and JSON-formatted payloads when exfiltrating to Catcher, Catcher will check the content type of the request. If the content type is set to “application/json”, Catcher encodes the data in Base64 and includes it in the JSON log entry written to disk. If the content type is set to any other value, Catcher leaves the Base64 payload in the JSON log entry blank and saves the payload to a separate file with the same filename as the JSON log entry with a “.bin” file extension. An HTTPS exfiltration event causes Catcher to save a JSON formatted log file to disk containing the following information from the HTTP request:

• Time,
• Source IP address,
• Request method,
• Host,
• Path,
• Query string,
• Headers, and
• Base64 payload.

These JSON event log files and binary output files are then initially saved to the directory /root/hits/tmp and later moved to the /root/hits/ready directory once processed. This prevents incomplete files, which are still being uploaded to Catcher, from premature exfiltration from the server. Approximately every 60 seconds, a likely automated workflow establishes a Secure Shell (SSH) connection with the server hosting Flowerbed for a few seconds, almost certainly exfiltrating the data processed by Catcher to non-public-facing infrastructure. The command in Figure 8 also executes hourly to remove all files last modified at least two days ago from the /root/hits/ready directory.

Response strategies

Mitigations

In many cases, by the time an organization identifies a compromise related to this campaign, numerous sensitive and proprietary emails have already been exfiltrated. The significant risk posed by this cyber threat emphasizes the importance for organizations that use ZCS and other similar webmail solutions to take proactive steps to mitigate this risk.

All organizations that use the ZCS webmail service should immediately prioritize ensuring that their ZCS is not running a vulnerable version. A patch for CVE-2025-66376 was released for both 10.1.13 and 10.0.18 versions of ZCS [D3-AH]. If immediate patching is not feasible, organizations should advise employees to use alternative mail clients to access email and avoid using the Classic ZCS webmail client until ZCS is updated to a non-vulnerable version [d3f:Isolate].

System administrators should closely monitor any Internet-connected ZCS or other email systems and the workstations that access those systems and promptly apply available software updates [D3-AH]. Administrators can maintain awareness of active vulnerability exploitation by referencing open source resources, including CISA’s Known Exploited Vulnerabilities Catalog and NCSC-UK’s Responding to active exploitation of vulnerabilities guidance.

Organizations should consider using a third-party authentication service that supports passkeys for authentication to mediate access to ZCS and other services that do not natively support passkeys. By doing so, organizations can work to eliminate the possibility of automated password collection from autocomplete or password reuse [D3-CH]. However, Application Passcodes may still be necessary and should be monitored closely.  

Organizations should implement network monitoring capabilities with collection and short-term retention of packet capture or NetFlow data and maintain log collection and storage [CPG 3.Q]. This will allow organizations to monitor for and identify suspicious network activity [CPG 4.B], such as:

• Significant amounts of outbound data being sent to IPs associated with VPS providers not used by the organization [D3-NTA];
• Frequent DNS queries for a suspicious domain with seemingly random subdomains [D3-DNSTA];
• A sudden spike of connections to a server associated with a recently established domain [D3-NTCD]; and  
• Connections to internal services, such as webmail, from VPN providers frequently leveraged by this group for nefarious activity, such as Mullvad VPN [D3-NTCD].

Additionally, for organizations that can inspect the content of outbound HTTPS connections via break-and-inspect infrastructure, security teams should identify traffic matching the characteristics described in the Exfiltration section of this advisory.

Indicators of compromise (IOCs)

Flowerbed infrastructure

The following indicators have been attributed to use by LAUNDRY BEAR for their campaign targeting ZCS’s webmail service as of the publication of this advisory. (Disclaimer: Due to the frequency of operational structure changes by this group, these indicators are intended solely for historic attribution purposes. Some indicators, such as IPs, compromised emails, and domains, may be outdated, so organizations should check for current activity before acting on these IOCs.) Table 7 provides details about the server infrastructure used to host Flowerbed, and Table 8 lists the corresponding SHA-1 hash values for the Let’s Encrypt certificates used by that infrastructure [D3-IAA].

LAUNDRY BEAR has used the following email addresses to procure resources used for this campaign:

• ivanka.zurabishvili@proton[.]me,
• zmul1@buildandconsulting[.]com,
• garrysmithme@pinmx[.]net, and
• hostingclient@pinmx[.]net.

Phishing distribution

LAUNDRY BEAR primarily relied on ProtonMail for distribution of malicious email. However, as stated above, LAUNDRY BEAR’s more recent efforts likely have shifted to distributing the payload through previous victims.  

The following email addresses have distributed payloads attributed to this campaign:

• c.laurent.ejfa@proton[.]me,
• j.moreau.epsc@proton[.]me,
• liberty.insights@proton[.]me,
• certain email addresses (presumably compromised) at the isofts.kiev[.]ua domain (i.e., ending with @isofts.kiev[.]ua), and
• certain email addresses (presumably compromised) at the navs.edu[.]ua domain (i.e., ending with @navs.edu[.]ua).

Additionally, the following are SHA-256 hashes of email samples containing the malicious payload attributed to this campaign:

• 98df604ecc57f884a2e6ce3266a0013ad64455cac48442c2312cfa4765007aaf,
• 60db9abae75cd8ccc49dd7ea5feb41677566dcd442f12ebc5745ffd2810fb874,
• b1f5beb1175fc5c7d1806a2f0d900eb124c54f0286c5c52b66eea7a6633adb1d, and
• 1517b3caa495f6c4e832df9c75fc94667e3c233773f7fa4e056d5e30e5ead760.

Post-compromise artifacts

Currently, the script does not remove artifacts. This leaves additional opportunities to identify victims of this activity. While emphasis should always be placed on consistent monitoring of network traffic and endpoint activity, there are a variety of persistent artifacts described below that can be used to identify victims of this campaign.

This Ulej capability relies on creating a significant number of SOAP requests to collect account information for exfiltration. ZCS logs from these requests are stored, by default, in the /opt/zimbra/log/mailbox.log file [D3-PA]. A significant amount of SOAP request activity that aligns with what was described in the Persistence and credential access and Collection sections of this advisory could indicate a potential compromise. Specific examples of high-risk SOAP request activity might include:

• Many SearchGalRequest command requests from a single user over a short period of time;
• Use of the CreateAppSpecificPasswordRequest command, especially in cases where it is creating an Application Passcode named “ZimbraWeb”; and
• Use of the GetScratchCodesRequest command.

While LAUNDRY BEAR uses the localStorage property to track what days had emails previously exfiltrated, defenders can use this property to identify victims of this campaign and determine the scope of exfiltrated information [D3-PA]. Review of the items stored in that property for an organization’s ZCS webmail client page on an endpoint device could indicate compromise if there are items named with a format of zd_comp_YYYY-MM-DD, as explained in the Collection section of this advisory.

While Application Passcodes have non-malicious purposes, in this case instances of these passcodes with the name “ZimbraWeb” are almost certainly malicious. The ZCS webmail application can support 2FA natively and does not require the use of an Application Passcode, so there is no reason that there should be one named “ZimbraWeb.”

In instances where organizations identify victims of this campaign, they should also examine the inbox of the suspected victim for the original phishing email [D3-MA]. If an email that has a payload exploiting CVE-2025-66376 is discovered, steps should be taken immediately to identify and quarantine other instances of emails with similar body content, senders, and subject lines to prevent further exploitation and exfiltration.  

Remediation

In the event an organization identifies activity associated with this campaign, that organization should take steps to minimize further exploitation. The organization should consider requesting that employees minimize use of the ZCS webmail client until the organization updates to a patched version that is not vulnerable to CVE-2025-66376.

Organizations should use identifiers from the IOCs section of this report to identify any individuals compromised by this campaign and record the date(s) of compromise(s) to determine the scale and scope of emails exfiltrated.

All users from the organization should have all Application Passcodes and 2FA scratch keys revoked. Affected organizations should require all employees to change passwords in line with establishing minimum password strength requirements [CPG 3.B] and creating unique credentials [CPG 3.C], specifically noting that compromised employees might have had any password stored in a password manager exfiltrated.

Works cited

[1] Netherlands General Intelligence and Security Service (AIVD) and Netherlands Defence Intelligence and Security Service (MIVD). AIVD and MIVD identify a new Russian cyber threat actor. 2025. https://www.aivd.nl/site/binaries/site-content/collections/documents/2025/05/27/aivd-en-mivd-onderkennen-nieuwe-russische-cyberactor/Advisory+AIVD+en+MIVD+Public+report+on+new+cyber+actor.pdf

[2] Microsoft Corporation. New Russia-affiliated actor Void Blizzard targets critical sectors for espionage. 2025. https://www.microsoft.com/en-us/security/blog/2025/05/27/new-russia-affiliated-actor-void-blizzard-targets-critical-sectors-for-espionage/

[3] Palo Alto Networks Unit 42. Russian Global Webmail Espionage. 2026. https://unit42.paloaltonetworks.com/russian-webmail-espionage/ 

[4] Proofpoint. TA488 Targets Zimbra Mailservers with Half-Click Exploits. 2026. https://www.proofpoint.com/us/blog/threat-insight/ta488-zcs-exploit

[5] Seqrite. Operation GhostMail: Russian APT exploits Zimbra Webmail to Target Ukraine State Agency. 2026. https://www.seqrite.com/blog/operation-ghostmail-zimbra-xss-russian-apt-ukraine/  

Footnotes

¹ Národní úřad pro kybernetickou a informační bezpečnost
² Forsvarets Efterretningstjeneste
³ Välisluureamet
⁴ Sotilastiedustelu
⁵  Suojelupoliisi
⁶ Direction générale de la sécurité intérieure
⁷ Agence nationale de la sécurité des systèmes d’information
⁸ Agenzia Informazioni e Sicurezza Esterna
⁹ Agenzia Informazioni e Sicurezza Interna
¹⁰ Serviciul de Informații și Securitate al Republicii Moldova
¹¹ Agencja Wywiadu
¹² Służba Kontrwywiadu Wojskowego
¹³ Centro Nacional de Inteligencia
¹⁴ Nationellt Cybersäkerhetscenter
¹⁵ MITRE and ATT&CK are registered trademarks of The MITRE Corporation. MITRE D3FEND is a trademark of The MITRE Corporation.

Acknowledgements

The authoring agencies acknowledge the contributions to this advisory from Palo Alto Networks Unit 42 and Proofpoint.

Disclaimer of endorsement

The information and opinions contained in this document are provided "as is" and without any warranties or guarantees. Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by the United States Government, and this guidance shall not be used for advertising or product endorsement purposes.

Organizations have no obligation to respond or provide information back to the authoring organizations in response to this joint advisory. If, after reviewing the information provided, an organization decides to provide information to the authoring organizations, reporting must be consistent with all applicable laws and policies.

Purpose

This document was developed in furtherance of the authoring agencies’ cybersecurity missions, including their responsibilities to identify and disseminate threats, and to develop and issue cybersecurity specifications and mitigations. This information may be shared broadly to reach all appropriate stakeholders.

Contact

Appendix A: MITRE ATT&CK tactics and techniques

See Table 9 through Table 19 for all the threat actor tactics and techniques referenced in this advisory.

Appendix B: MITRE D3FEND countermeasures

See Table 20 for a mapping of several of the cybersecurity countermeasures mentioned in this advisory.

While app performance is often equated with a smooth UI and fast start times, memory serves as the silent foundation upon which these visible metrics are built. It's no secret that we're seeing a shift where device memory is more important than ever. Not only have we made strides in Android memory optimizations with Android 17, we're providing the tooling and API support to help you stay ahead of stricter memory requirements later this year.

To ensure device stability, starting in Android 17, the system will begin enforcing app memory limits based on the device's total RAM. If an app exceeds those limits, Android will kill the process with no associated stack trace.

Optimize image loading

Detect and fix memory leaks with Android Studio

Memory leaks in Android occur when your code holds onto an object's reference long after its lifecycle has ended. This prevents the Garbage Collector (GC) from reclaiming that memory, eventually leading to sluggish performance or OutOfMemoryError (OOM).

Android Studio Panda 3 features a dedicated LeakCanary profiler task, allowing developers to analyze real-time memory leaks and map traces within the IDE.

The LeakCanary profiler task in Android Studio actively moves the memory leak analysis from your device to your development machine, resulting in a significant performance boost during the leak analysis phase as compared to on-device leak analysis.

Additionally, the leak analysis is now contextualized within the IDE and fully integrated with your source code, providing features like go to declaration and other helpful code connections that drastically reduce the friction and time required to investigate and fix memory leaks.

Trim memory when app leaves visible state

Android can reclaim memory from your app or stop your app entirely if necessary to free up memory for critical tasks, as explained in Overview of memory management. Android will usually reclaim memory from your app when it’s not visible to the user, such as by discarding some of your app’s code and data pages in memory or compressing your heap allocations. When the user resumes your app and your app tries to access some memory that’s been reclaimed, the OS will swap that memory back in on demand. This swapping behavior can be slow, and cause unexpected jank or stutters in your app.

If you leave it to the OS to decide what memory to reclaim from your app, you may find that the OS reclaimed memory that you’ll need shortly after resuming your app. Instead, your app can voluntarily discard memory allocations that it can regenerate later, on demand and at a low cost. To do so, you can implement the ComponentCallbacks2 interface. You can implement onTrimMemory in your Activity, Fragment, Service, or even your custom Application class. Using it in the Application class is highly effective for global cache management.

The provided onTrimMemory() callback method notifies your app of lifecycle or memory-related events that present a good opportunity for your app to voluntarily reduce its memory usage.

In terms of memory lifecycle management, your implementation should focus exclusively on TRIM_MEMORY_UI_HIDDEN and TRIM_MEMORY_BACKGROUND. Since Android 14, the system has ceased delivering notifications for other legacy constants, which were formally deprecated in Android 15.

TRIM_MEMORY_UI_HIDDEN: This signal indicates that your application's UI has transitioned out of the user's view. This provides an opportunity to release substantial memory allocations tied strictly to the interface—such as Bitmaps, video playback buffers, or complex animation resources.

TRIM_MEMORY_BACKGROUND: At this level, your process is residing in the background and is now a candidate for termination to satisfy the system's global memory needs. To extend the duration your process remains in the cached state, and reduce the number of app cold starts, you should aggressively release any resources that can be easily reconstructed once the user resumes their session.

import android.content.ComponentCallbacks2
// Other import statements.

class MainActivity : AppCompatActivity(), ComponentCallbacks2 {

    /**
     * Release memory when the UI becomes hidden or when system resources become low.
     * @param level the memory-related event that is raised.
     */
    override fun onTrimMemory(level: Int) {

        if (level >= ComponentCallbacks2.TRIM_MEMORY_UI_HIDDEN) {
            // Release memory related to UI elements, such as bitmap caches.
        }

        if (level >= ComponentCallbacks2.TRIM_MEMORY_BACKGROUND) {
            // Release memory related to background processing, such as by
            // closing a database connection.
        }
    }
}

Note: The onTrimMemory integration may depend on SDK support. For instance, certain games rely on their game engine to enable this capability. Please check out the game memory optimization documents.

Advanced memory observability with ProfilingManager

To catch and diagnose memory issues in the field that cannot be reproduced locally, you should leverage the ProfilingManager API. Introduced in Android 15, this advanced observability API allows you to programmatically collect real-user Perfetto profiles.

For teams that lack a dedicated infrastructure to manage and host performance artifacts, Crashlytics is exploring a specialized solution to streamline this workflow. They are inviting developers to provide feedback.

Android 17 introduces new event-driven triggers, most notably TRIGGER_TYPE_OOM and TRIGGER_TYPE_ANOMALY:

• The OOM trigger automatically collects a Java heap dump at the exact moment an OutOfMemoryError crash occurs, providing precise allocation states. A collected OOM profile is provided the next time the app starts and registers the registerForAllProfilingResults callback.
• The Anomaly trigger detects severe performance issues, such as excessive binder spam or breached memory thresholds. The memory anomaly delivers a heap dump just prior to the system terminating the app.

  val profilingManager = 
applicationContext.getSystemService(ProfilingManager::class.java)
    val triggers = ArrayList()  


    triggers.add(ProfilingTrigger.Builder(
                 ProfilingTrigger.TRIGGER_TYPE_ANOMALY))
    val mainExecutor: Executor = Executors.newSingleThreadExecutor()
    val resultCallback = Consumer { profilingResult ->
        if (profilingResult.errorCode != ProfilingResult.ERROR_NONE) {
            // upload profile result to server for further analysis          
            setupProfileUploadWorker(profilingResult.resultFilePath)
        } 

    profilingManager.registerForAllProfilingResults(mainExecutor, resultCallback)
    profilingManager.addProfilingTriggers(triggers)

Once you’ve collected the heap dump, you can download the profile from the server, or locally via adb pull and drag and drop the file into the Perfetto UI. To streamline your memory debugging workflow, use the Heap Dump Explorer, this is the new default view for heap dumps in Perfetto UI. This tool provides an intuitive interface for inspecting Java heap dumps, allowing you to visualize object allocation hierarchies, compute retained memory sizes, and identify the shortest path from garbage collection root. By leveraging the Heap Dump Explorer, you can rapidly pinpoint memory leaks, bloated retained objects such as excessive bitmap allocations, and analyze heap object allocations all in one place.

Conclusion

Optimizing bytecode with R8, adopting image loading best practices, and resolving memory leaks are critical steps toward delivering a high-quality user experience while managing resources effectively under pressure. Adopting these proactive measures helps maintain app stability and performance, preventing unexpected terminations while safeguarding user context. To further your performance expertise, explore our revised memory guidance.

Executive summary

Russian Federal Security Service (FSB) Center 16 cyber actors continue to exploit poorly configured and vulnerable networking devices worldwide, opportunistically compromising multiple critical infrastructure sector networks. This joint Cybersecurity Advisory (CSA) builds on FBI’s Russian Government Cyber Actors Targeting Networking Devices, Critical Infrastructure Public Service Announcement of the decade-plus FSB Center 16 cyber activity by providing additional tactics, techniques, and procedures (TTPs) to enable defenders to more fully understand and counter the threat. [1] 

This CSA is being released by the following authoring and co-sealing agencies: 

• United States National Security Agency (NSA)
• United States Cybersecurity and Infrastructure Security Agency (CISA)
• United States Federal Bureau of Investigation (FBI)
• United States Department of Defense Cyber Crime Center (DC3)
• Australian Signals Directorate’s Australian Cyber Security Centre (ASD’s ACSC)
• Communications Security Establishment Canada’s (CSE’s) Canadian Centre for Cyber Security (Cyber Centre)
• New Zealand National Cyber Security Centre (NCSC-NZ)
• United Kingdom National Cyber Security Centre (NCSC-UK)
• Czech Republic National Cyber and Information Security Agency (NÚKIB)¹ 
• Danish Defence Intelligence Service (DDIS)² 
• Estonian Foreign Intelligence Service (EFIS)³ 
• Estonian Information System Authority (RIA)⁴
• Finnish Defence Intelligence (FDI)⁵
• Finnish Security and Intelligence Service (SUPO)⁶
• French National Cybersecurity Agency (ANSSI)⁷
• Italian External Intelligence and Security Agency (AISE)⁸ 
• Italian Internal Intelligence and Security Agency (AISI)⁹
• The Military Counterintelligence Service of Poland (SKW)¹⁰ 
• Sweden National Cyber Security Centre (NCSC-SE)¹¹ 

The authoring and co-sealing agencies strongly urge device owners and network defenders to take mitigation and remediation actions against Russian government-sponsored exploitation of vulnerable routers.

Download the PDF version of this report:

• Improve Router Hygiene to Protect Against Russian State-Sponsored Targeting (PDF, 816KB)

Cybersecurity industry tracking 

The cybersecurity industry provides overlapping cyber threat intelligence, indicators of compromise (IOCs), and mitigation recommendations related to this activity. Although not all encompassing, the following list contains the most notable threat group names commonly used within the cybersecurity community related to this activity: 

• Berserk Bear 
• Energetic Bear
• Crouching Yeti 
• Dragonfly
• Ghost Blizzard
• Static Tundra

Note: Cybersecurity companies have different methods of tracking and attributing cyber actors, and this list may not provide a 1:1 correlation to the authoring agencies’ understanding for all activity related to these groupings.

Targeting details

Critical infrastructure sectors most at risk from the Russian Federal Security Service (FSB) Center 16 cyber actors’ targeting include:

• Communications,
• Defense Industrial Base,
• Energy,
• Financial Services,
• Government Services and Facilities, especially organizations at the state and local level, and
• Healthcare and Public Health.

Technical details

Note: This advisory uses the MITRE ATT&CK® Matrix for Enterprise¹² framework, version 19. See Appendix A for tables of the activity mapped to MITRE ATT&CK tactics and techniques. This advisory also uses MITRE DEFEND^TM version 1.4.0.

The Russian FSB Center 16 cyber actors primarily use scanning to identify poorly configured networking devices, primarily routers, for exploitation. The actors scan for Internet IP ranges with active Simple Network Management Protocol (SNMP) agents that accept common or default community strings for authentication [T1595.001, T1595.002]. These scans, run via proxies, consist of SNMP Set-Requests from a spoofed IP address [T1027] containing Object Identifiers (OIDs) that instruct the SNMP agent on poorly configured networking devices to [T1569, T1602.001, T1090]:

• Copy its configuration to a file, often called “config.bkp” or “output.txt” [T1003, T1602.002].
• Transfer the file, typically using Trivial File Transfer Protocol (TFTP), to an actor-controlled leased virtual private server (VPS) or compromised FTP server [T1583.003, T1090, T1071, T1048].

While SNMP scanning is the primary method the actors use to discover and exploit poorly configured networking devices, they occasionally exploit common vulnerabilities and exposures (CVEs) in Cisco devices, Cisco’s Smart Install (SMI) functionality, and web portals to manage network devices. The actors previously exploited at least the following CVEs [T1584.008, T1588.005, T1190, T1068]: 

• CVE-2018-0171
• CVE-2008-4128¹³

Many of these TTPs overlap with activity by other malicious cyber actors, such as Salt Typhoon. Even though this CSA focuses on Russian FSB Center 16 cyber activity, the mitigations below should detect and counter these and similar TTPs used by other actors.

Mitigation actions

The authoring agencies highly recommend network defenders implement the following mitigations to harden networks against this exploitation:

• Disable Cisco Smart Install on all devices [D3-ACH]. [2]
• Use SNMPv3 with “authPriv” configured to the most modern encryption standard that is supported by the device instead of SNMPv1 or SNMPv2 [D3-ACH]. [3]
  • Disable SNMPv1 and SNMPv2. These are legacy protocols and should no longer be needed on current devices. If they are necessary, change all community strings from defaults and only allow read-only community strings rather than read-write access.
  • SNMPv3 adds strong authentication and data encryption that are unavailable in SNMPv1 and v2. SNMPv3 replaces clear text shared passwords, known as community strings, with more securely encoded parameters, and authenticates and encrypts data [D3-MAN, D3-MENCR].
• Use strong, unique passwords for local accounts on network devices and configure credentials to be stored securely to prevent reuse of compromised passwords [D3-CH].
  • Cisco devices protect passwords in the configuration file using different hashing types. Use hashing type 8 for user credentials. Avoid using hashing type 0, 4, and 7 as they are insecure or store passwords in plaintext in the configuration file. [4]
  • Monitor for unusual credentials that do not conform to standard organizational naming conventions [D3-PM]. 
  •  Monitor for and alert on logins using local accounts. Local accounts should only be used in emergency situations when accounts supported by centralized authentication servers are unavailable. Centralized authentication to network devices should support multi-factor authentication where feasible. [3]
• Monitor and restrict access to SNMP OIDs using a Management Information Base (MIB) allow list [D3-ACH]. [5] Reference the vendor-specific MIB for the network devices and monitor OIDs for indications of reconnaissance or misconfiguration in logs or intrusion detection systems (IDS). IDS rules should be written for inbound SNMP Set-Requests that contain OIDs targeting sensitive device data [D3-PM].
  
  • Example OIDs include:
    • 1.3.6.1.4.1.9.9.96.1.1 (Cisco Config Copy)
    • 1.3.6.1.4.1.9.9.96.1.1.1.1.5 (Config Copy Server Address, value for this OID is where the configuration file is being sent to) 
• Restrict management protocols [D3-NTF].
  • Use Access Control Lists (ACLs) to only allow management protocols, such as SNMP, from management devices, preferably on an out-of-band network. [3]
  • On edge firewalls and devices deny all external communications on the following ports unless mission critical, with strict monitoring if blocking is not feasible:
    • User Datagram Protocol (UDP) port 69 (TFTP) 
    • Transmission Control Protocol (TCP) port 4786 (SMI)
    • UDP ports 161 and 162 (SNMP)
    • TCP/UDP ports 10161 and 10162 (SNMPv3)
• Update network device software and firmware images, especially to patch known vulnerabilities, and upgrade end-of-life devices to supported ones. 
  
  • Use an attack surface management service to identify and secure Internet-facing systems with weak configurations and known vulnerabilities [D3-NVA].
    • U.S.-based federal, state, local, tribal, and territorial governments and U.S. critical infrastructure organiztions should consider signing up for CISA’s no-cost Cyber Hygiene services.
    • U.S. Defense Industrial Base organizations should consider signing up for NSA’s DIB Cybersecurity Services.

Resources

United States:

• Russia Threat Overview and Advisories
• Network Infrastructure Security Guide

Canada:

• Routers cyber security best practices (ITSAP.80.019)
• Security considerations for edge devices (ITSM.80.101)
• Guidance on securely configuring network protocols (ITSP.40.062)
• Baseline security requirements for network security zones (ITSP.80.022)
• Top 10 IT security actions to protect Internet-connected networks and information (ITSM.10.089)

Works cited

[1] FBI. Russian Government Cyber Actors Targeting Networking Devices, Critical Infrastructure. Alert Number: I-082025-PSA. 2025. https://www.ic3.gov/PSA/2025/PSA250820

[2] NSA. Cisco Smart Install Protocol Misuse. 2017. https://media.defense.gov/2019/Jul/16/2002157833/-1/-1/0/CSA-CISCO-SMART-INSTALL-PROTOCOL-MISUSE.PDF

[3] NSA. Network Infrastructure Security Guide. 2023. https://media.defense.gov/2022/Jun/15/2003018261/-1/-1/0/CTR_NSA_NETWORK_INFRASTRUCTURE_SECURITY_GUIDE_20220615.PDF

[4] NSA. Cybersecurity Information Sheet Cisco Password Types: Best Practices. 2022. https://media.defense.gov/2022/Feb/17/2002940795/-1/-1/0/CSI_CISCO_PASSWORD_TYPES_BEST_PRACTICES_20220217.PDF

[5] NSA. Cybersecurity Information Sheet: Reducing the Risk of Simple Network Management Protocol (SNMP) Abuse. 2026. https://media.defense.gov/2026/Jul/09/2003959459/-1/-1/0/CSI_REDUCING_RISK_OF_SNMP_ABUSE.PDF

Footnotes

¹  Národní úřad pro kybernetickou a informační bezpečnost

²  Forsvarets Efterretningstjeneste

³ Välisluureamet

⁴ Riigi Infosüsteem Amet

⁵ Sotilastiedustelu

⁶ Suojelupoliisi

⁷ Agence nationale de la sécurité des systèmes d’information

⁸ Agenzia Informazioni e Sicurezza Esterna

⁹ Agenzia Informazioni e Sicurezza Interna

¹⁰ Służba Kontrwywiadu Wojskowego

¹¹ Nationellt Cybersäkerhetscenter

¹² MITRE and ATT&CK are registered trademarks of The MITRE Corporation. MITRE DEFEND is a trademark of the MITRE Corporation.

¹³ CVE-2008-4128 only affects end-of-life Cisco devices.

Disclaimer of Endorsement

The information and opinions contained in this document are provided "as is" and without any warranties or guarantees. Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by the United States Government, and this guidance shall not be used for advertising or product endorsement purposes.

Purpose

This document was developed in furtherance of the authoring agencies’ cybersecurity missions, including their responsibilities to identify and disseminate threats, and to develop and issue cybersecurity specifications and mitigations. This information may be shared broadly to reach all appropriate stakeholders.

Contact

United States organizations

• National Security Agency (NSA)
  • Cybersecurity Report Feedback: CybersecurityReports@nsa.gov 
  • Defense Industrial Base Inquiries and Cybersecurity Services: DIB_Defense@cyber.nsa.gov 
  • Media Inquiries / Press Desk: NSA Media Relations: 443-634-0721, MediaRelations@nsa.gov
• Cybersecurity and Infrastructure Security Agency (CISA) and Federal Bureau of Investigation (FBI)
  •  U.S. organizations are encouraged to report suspicious or criminal activity related to information in this advisory to CISA via the agency’s Incident Reporting System, its 24/7 Operations Center (report@cisa.gov or 888-282-0870), or your local FBI field office. When available, please include the following information regarding the incident: date, time, and location of the incident; type of activity; number of people affected; type of equipment user for the activity; the name of the submitting company or organization; and a designated point of contact. 
• United States Department of Defense Cyber Crime Center (DC3)  
  • Defense Industrial Base Inquiries and Cybersecurity Services: DC3.DCISE@us.af.mil 
  • Defense Industrial Base mandatory cyber incident reporting as required by 10 U.S. Code Sections 391 and 393 and Defense Federal Acquisition Regulation Supplement (DFARS) 252.204-7012 is submitted at https://dibnet.dod.mil.
  •  Media Inquiries / Press Desk: DC3.Information@us.af.mil

Australian organizations

• Australian Signals Directorate
  • Visit cyber.gov.au or call 1300 292 371 (1300 CYBER 1) to report cybersecurity incidents and access alerts and advisories.

Canadian organizations

• The Canadian Centre for Cyber Security (Cyber Centre), part of the Communications Security Establishment, encourages Canadian organizations to report cyber incidents and to strengthen the security of their networking devices. 
  • Report an incident or suspicious activity to the Cyber Centre by email at contact@cyber.gc.ca, online via the reporting tool Report a cyber incident - Canadian Centre for Cyber Security or by phone at 1-833-CYBER-88 (1-833-292-3788).

New Zealand organizations

• New Zealand National Cyber Security Centre (NCSC-NZ): info@ncsc.govt.nz

United Kingdom organizations

• Report significant cyber security incidents to ncsc.gov.uk/report-an-incident (monitored 24/7)

Estonia organizations

• Estonian Foreign Intelligence Service (EFIS): info@valisluureamet.ee

Finnish organizations

• Finnish Security and Intelligence Service: supo.fi/en/contact

French organizations

• French organizations are encouraged to report suspicious activity or incident related information found in this advisory by contacting ANSSI/CERT-FR at: cert-fr@ssi.gouv.fr or by phone at: 3218 or +33 9 70 83 32 18.

Italian Organizations

• Italian External Intelligence and Security Agency (AISE): 
  • Visit https://www.sicurezzanazionale.gov.it/ 
• Italian Internal Intelligence and Security Agency (AISI): 
  • Visit https://www.sicurezzanazionale.gov.it/ 

Appendix A: MITRE ATT&CK tactics and techniques

See Table 1 through Table 10 for all the threat actor tactics and techniques referenced in this advisory.

Appendix B: MITRE D3FEND countermeasures

See Table 11 for a mapping of several of the cybersecurity countermeasures mentioned in this advisory.

• Maxx Crawford added a pref to hide the New Tab logo so users can opt out of branding without altering page layout or resorting to CSS overrides.
• Harshit enabled video overlay detection in Nightly 153, allowing you to use the context menu to control videos on more pages! We plan on letting this ride out in Firefox 153.
  • You can try it out on this Instagram reel in Nightly

• A note to WebExtension authors – as part of a planned deprecation announced last month, executeScript and insertCSS are now restricted from moz-extension pages starting in Firefox 152 – Bug 2015559
• Nicolas Chevobbe [:nchevobbe] added support and debugging for modern attr()(which is enabled on Nightly) (#2014751)

Friends of the Firefox team

Resolved bugs (excluding employees)

Script to find new contributors from bug list

Volunteers that fixed more than one bug

• Sam Johnson
• Sebastian Zartner [:sebo]

New contributors (🌟 = first patch)

• Immaculate Atim: Switch to using an array instead of an object string for browser.backup.enabled_on.profiles
• liz: Screenshots overlay visible on both splitview browsers
• 🌟 Rahman Mahmutović [:r_m]: Can’t change content in box model in inspector for box-sizing:border-box elements
• Takeru Mitsumori: Fix typo in ID name about-translations-swap-langauges-icon in about-translations.html
• 🌟 Freya Arbjerg [:freyacodes]: Blackboxed columns are ignored
•  tom.passarelli: tab-preview-panel emits unpaired popupshown/popuphidden events, breaking sidebar autohide

Project Updates

Add-ons / Web Extensions

Addon Manager & about:addons

• As part of the work for the Project Nova about:addons page restyling, the about:addons sidebar has been migrated to the moz-page-nav and moz-page-nav-button reusable components, improving accessibility and visual consistency with the Firefox Desktop about:settings page – Bug 1881767

WebExtensions Framework

• Implemented WebExtensions negative permissions infrastructure, providing the foundations for enterprise policy “blocked host permissions” features – Bug 1745823
• Restricted host permission changes for MV3 extensions force-installed via enterprise policy (matching similar behaviors provided by Chrome enterprise policy behaviors) – Bug 1904054
  • Thanks to Mike Kaply for the implementation of this enterprise policy enforcement feature.

WebExtension APIs

• Fixed handling of <all_urls> as an API permission in Manifest V3, ensuring the permission is correctly initialized on extension install – Bug 1758306

DevTools

• Rahman Mahmutović [:r_m] made it possible to edit width/height in the box model section of the Layout panel (#1717176)
• Sebastian Zartner [:sebo] improved toggling tools driving in-page highlighters (e.g. the Measuring) (#1262773)
• Sebastian Zartner [:sebo] added a setting to control visibility of HTML comments in the markup view (#1455294)
• Freya Arbjerg [:freyacodes] fixed an issue in script blackboxing (#2036767)
• Alexandre Poirot [:ochameau] replaced custom preference to log RDP messages with MOZ_LOG (#1622857)
• Alexandre Poirot [:ochameau] fixed retrieval of garbage collected script text content (#1758454)

WebDriver

• Sameem updated the “Take Element Screenshot” command from WebDriver Classic to crop screenshots of elements which exceed the viewport. This aligns with the specification and avoids errors when attempting to capture huge elements.
• Alexandra Borovova updated the events for new top-level browsing contexts: we will not send anymore “browsingContext.domContentLoaded” and “browsingContext.load” events for them, instead the “browsingContext.contextCreated” event will be sent when a tab is ready to be used. This is required to align with the expected per-spec behavior.
• Henrik Skupin landed a patch allowing geckodriver to gracefully shut down Firefox when geckodriver itself is terminated.
• Hiroyuki Ikezoe disabled Firefox’s “scroll axis lock” feature so WebDriver actions for wheel input devices can scroll in arbitrary directions when using pan gestures.

Lint, Docs and Workflow

• Added a rule to prevent new uses of Preferences.sys.mjs.
• The browser environment globals within ESLint have now been updated. These include Sanitizer, VideoFrame and a few other new ones.
• Temporal, and some other definitions have been added to TypeScript.

New Tab Page

• Much has happened in the last 2 weeks! Here’s a full bug list, and here are some highlights.
• Dre fixed the List widget that was creating a new list too eagerly on the New Tab Page (2033592) — prevents accidental list creation and improves the Lists UI reliability.
• Maxx Crawford fixed Weather widget small card layout issues with opt-in location options and an error message displayed, resolving card overflow and removing the spurious opt-in error so users see a compact Weather card and correct location prompts on New Tab.
• Reem Hamoui added key dates state to the Sports widget, enabling the Sports card to surface event deadlines/key-date highlights on New Tab so sports users see timely date info.
• Scott Downe added a manage widgets option to the New Tab nova widgets context menu, giving users a direct context-menu entry to open the widget management flow from any widget with Nova enabled.
• Scott Downe added a reusable Newtab widget base component to centralize lifecycle, focus/keyboard handling, DOM templates, and telemetry hooks, reducing duplication and making widget behavior more consistent; see Newtab widget base component.
• Dre converted per-widget expansion handling to a shared widget expansion handler to unify expand/collapse state management and prevent widgets from incorrectly retaining or losing expanded state; see Convert widget expansion handling to shared widget expansion.
• Nina Pypchenko [:nina-py] updated the Sports widget to populate the “follow teams” state from the /teams endpoint, so follow/unfollow toggles now reflect server-side subscriptions and reduce incorrect follow states.
• Scott Downe moved widget menu items within New Tab widgets to standardize menu ordering and action grouping, so users find Add/Remove/Configure entries in expected positions across platforms.
• Dre fixed a World Clock city search bug for the word clocks widget, restoring expected search filtering/matching so city lookups return correct results.
• Scott Downe fixed an issue where the New Tab small weather widget size change didn’t always apply by correcting the widget size update path (JS/CSS layout interactions), improving consistent rendering for small-tile weather across responsive breakpoints and platforms; see Newtab small weather widget size change doesn’t always work.
• Nina Pypchenko [:nina-py] added a group stage section to match highlights in the sports widget on New Tab so users now see stage-aware grouping and stage labels on match highlight cards, making tournament context (group vs knockout) visible while browsing highlights.
• Dre fixed the small world clock widget not expanding to large while editing clocks so users can enter edit mode and expand the widget as expected; the change wires the edit-mode resize handler to update widget size/class during edits.
• Maxx Crawford added WCW OMC message strings so World Cup widget messaging flows on New Tab now display the correct copy (localized where available) instead of falling back to missing-text behavior.
• Reem Hamoui added a “View all” button and a list view for the results tab at medium widget size so Sports widget users on medium New Tab tiles can expand results and scroll full lists without resizing the widget.
• Maxx Crawford added WCW “Watch Live” stream strings to the Sports widget strings bundle so the widget can surface a localized “Watch Live” CTA for applicable events.
• Dre restored VoiceOver reachability for Edit/Remove in World Clock on macOS so macOS VoiceOver users can now focus and activate clock Edit/Remove controls thanks to accessibility role/label and focus-order fixes.
• Maxx Crawford removed the persistent browser logo when all new-tab features (Top Sites, widgets, content feed) are disabled by adding a conditional render guard in the New Tab component, preventing an orphaned logo (2041033).
• Mike Conley added New Tab jest tests to the node tests Tier 1 CI job Run newtab jest tests as part of node tests Tier 1 job to catch regressions earlier in CI
• Irene Ni shipped multiple visual fixes for the Sports widget Sports widget – various visual fixes (spacing, truncation, icon alignment, clipping) to improve readability and layout on constrained viewports.

Picture-in-Picture

• kpatenio adjusted our YouTube site specific wrapper so that the URL bar toggle appears more reliably, especially when selecting videos from the YouTube search page.
• Thanks to Sylvestre for patching some bugs to prevent some spurious console errors!
• Niklas fixed captions on autopip videos failing to sync with the origin videos.

Performance Tools (aka Firefox Profiler)

• Firefox Profiler now has a CLI! We also added a profiler-analysis skill to the Firefox codebase. Once you capture a performance profile, you can ask Claude or an AI to analyze it by providing a link or local path. You can use it to analyze a performance regression or debug an issue if you have a profile at hand.
  • https://www.npmjs.com/package/@firefox-devtools/profiler-cli
  • You can install it with npm install -g @firefox-devtools/profiler-cli@latest

Search and Urlbar

Nova UI refresh

• Drew and Daisuke continued working on reorganizing styles and updating the urlbar for Nova.
• 2019154, 2019152, 2041501, 2040532

Suggest

• Drew landed several Suggest improvements: realtime suggestions colors, sports suggestions received World Cup tweaks, and online Suggest via OHTTP was enabled for eligible users in Firefox 153.
• 2040561, 2039753, 2035614, 2038843

Adaptive autofill

• James fixed soft-block counting to track autofill dismisses, rather than consecutive backspaces on the same autofill, and added telemetry to measure URLs reintegration after blocking.
• 2040819, 2037177

Quick actions

• Dharma created a new Firefox Labs quick action, fixed the Update action button, and re-enabled ScotchBonnet in some tests that were not updated yet.
• Caleb added Calculator support for certain unicode operators.
• 2023169, 1928635, 1923383, 2033861

Multi Context Address Bar

• Moritz continued refactoring the urlbar code: converted some of the js modules to not be system modules, fixed dynamic results templates, incorrect reuse of result rows, and keyboard shortcuts on the unified search button panel.
• 2039297, 2036095, 2039844, 2037933, 2030050

Other

• Marco, Drew and Daisuke fixed several intermittent test failures.
• 2038510, 2023908, 2011584, 1938142, 1971091

Search

• Mark removed old WebExtension-based search engines from the source tree, removed loading of search add-ons from resource://search-extensions/.
• Caleb fixed multiple documentation issues and added a test covering searches from a private window.
• 1904613, 2035878, 2037942, 2033545, 2005724

Places

• Marco removed some unnecessary database transactions, fixed the bookmarks panel folder dropdown on Windows, and resolved several intermittent test failures.
• Thanks to Sam Johnson who fixed the bookmark edit panel showing “mobile” instead of “Mobile Bookmarks”.
• 2039534, 1505800, 2008829, 2029541, 2035084

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Executive summary 

A group of Russian state-supported cyber actors has been targeting and compromising various Western government and commercial organizations using the Zimbra Collaboration Suite (ZCS) software since at least July 2025. The Russian state-supported advanced persistent threat (APT) group’s activity is tracked in the cybersecurity community under several names (see Cybersecurity industry tracking), primarily as “LAUNDRY BEAR,” a name initially coined by the Netherlands General Intelligence and Security Service (AIVD) and Defence Intelligence and Security Service (MIVD) [1].

LAUNDRY BEAR’s targeting is almost certainly to gather sensitive information for the Russian Federation, with these actors primarily focusing on the covert acquisition of email data. Previous campaigns indicated LAUNDRY BEAR relied on unsophisticated initial access techniques—including password spraying, phishing, and pass-the-cookie—allowing the group to successfully run high-volume operations. The latest campaign targeting ZCS uses a novel exploit that was a zero-day vulnerability when first exploited and continues to be successfully exploited. The vulnerability, Common Vulnerabilities and Exposures (CVE) CVE-2025-66376, was patched in November 2025. This demonstrates LAUNDRY BEAR’s intent and ability to deploy increasingly sophisticated technical capabilities.

Unlike traditional phishing campaigns that persuade a user into taking an action, such as clicking a link or opening a file, LAUNDRY BEAR’s latest campaign leverages a view-based exploit that only requires a user to view a malicious email within a vulnerable version of the webmail service. Once viewed, the exploit attempts to exfiltrate the victim’s last 90 days of email communications, the organization email directory (i.e., Global Address List [GAL]), and other sensitive information to servers controlled by LAUNDRY BEAR. The exploit also attempts to establish persistent access to victim accounts through a variety of means as detailed in the Persistence and credential access section.

This Cybersecurity Advisory (CSA) warns of this ongoing malicious threat activity and urges organizations to update their vulnerable software and implement additional mitigations to thwart these Russian state-supported actors’ continued success. The CSA is being released by the following authoring and co-sealing agencies:

• United States National Security Agency (NSA)
• United States Federal Bureau of Investigation (FBI)
• Netherlands Defence Intelligence and Security Service (MIVD)
• Netherlands General Intelligence and Security Service (AIVD)
• United States Cybersecurity and Infrastructure Security Agency (CISA)
• United States Defense Counterintelligence and Security Agency (DCSA)
• United States Department of Defense Cyber Crime Center (DC3)
• United States Department of the Treasury
• United States Naval Criminal Investigative Service (NCIS)
• Australian Signals Directorate’s Australian Cyber Security Centre (ASD’s ACSC)
• Communications Security Establishment Canada’s (CSE’s) Canadian Centre for Cyber Security (Cyber Centre)
• New Zealand National Cyber Security Centre (NCSC-NZ)
• United Kingdom National Cyber Security Centre (NCSC-UK)
• Czech Republic National Cyber and Information Security Agency (NÚKIB)¹
• Danish Defence Intelligence Service (DDIS)²
• Estonian Foreign Intelligence Service (EFIS)³
• Finnish Defence Intelligence (FDI)⁴
• Finnish Security and Intelligence Service (SUPO)⁵
• French General Directorate for Internal Security (DGSI)⁶
• French National Cybersecurity Agency (ANSSI)⁷
• Italian External Intelligence and Security Agency (AISE)⁸
• Italian Internal Intelligence and Security Agency (AISI)⁹
• Security and Intelligence Service of the Republic of Moldova (SIS RM)¹⁰
• Polish Foreign Intelligence Agency (AW)¹¹
• The Military Counterintelligence Service of Poland (SKW)¹²
• Spain National Intelligence Centre (CNI)¹³
• Sweden National Cyber Security Centre (NCSC-SE)¹⁴

The authoring agencies urge any organizations using ZCS to implement the recommendations listed within the Mitigations section of this advisory to reduce the risk associated with this activity. This CSA also includes specific remediations for organizations to implement if they discover the presence of the listed Indicators of compromise (IOCs).  

As more organizations update their ZCS software based on this CSA, LAUNDRY BEAR may discontinue the current campaign exploiting this vulnerability; however, based on the success of this and previous campaigns, it is very likely that the group will continue to target ZCS and other email systems used by organizations in Western countries. The actors will almost certainly continue to rely on email to engage potential victims by exploiting novel vulnerabilities and, when necessary, use social engineering techniques to assist with their efforts. The authoring agencies recommend organizations regularly update their mail service software and continuously monitor their email systems and emails for malicious activity.

For a downloadable list of IOCs, see:

• AA26-204A.stix.xml (STIX XML)
• AA26-204A.stix.json (STIX JSON)

Cybersecurity industry tracking

The cybersecurity industry provides overlapping cyber threat intelligence, indicators of compromise (IOCs), and mitigation recommendations related to these Russian state-supported cyber actors. While not exhaustive, the following are threat group names commonly used for these actors within the cybersecurity community:

• LAUNDRY BEAR
• Void Blizzard [2]
• CL-STA-1114 [3]
• TA488 (formerly UNK_PitStop) [4]

Note: Cybersecurity companies have different methods of tracking and attributing cyber actors, and this may not be a 1:1 correlation to the U.S. government’s understanding for all activity related to these groupings.

Background

Public advisories from Netherlands General Intelligence and Security Service (AIVD), Netherlands Defence Intelligence and Security Service (MIVD), and Microsoft highlighted these Russian state-supported advanced persistent threat (APT) actors in May 2025, calling them LAUNDRY BEAR and Void Blizzard respectively [1] [2]. Both advisories assessed that the group was engaged in malicious cyber activity as early as April 2024.  

The May 2025 advisories highlighted a cluster of activity targeting cloud-based email environments, including Microsoft Exchange in particular, and abusing legitimate APIs to perform data exfiltration in bulk [T1114.002]. The group relied on unsophisticated means of initial access, including procuring stolen credentials on criminal marketplaces [T1078], and using social engineering techniques to lure targets into interacting with a malicious site masquerading as a legitimate one. As of April 2025, one of these sites resembled a European Defence & Security Summit registration portal that required registrants to sign in to their Microsoft account to view. Once a user entered their Microsoft credentials into this malicious site, LAUNDRY BEAR’s modified version of the open source adversary emulation toolkit, Evilginx, intercepted the user’s credentials. LAUNDRY BEAR then used this authentication data, including passwords and session tokens, to access the compromised account and conduct mass email exfiltration, as well as harvest other information. This method of compromise is commonly known as an adversary-in-the-middle (AiTM) technique [T1557].  

Beginning around July 2025, LAUNDRY BEAR shifted toward a more technical method of email compromise, highlighting their continued efforts to covertly acquire email communications from a variety of Western organizations of interest and deliver them to the Russian Federation. Using a custom-developed capability [T1587.001] named “Улей” or “Ulej” (Russian for beehive), LAUNDRY BEAR successfully targeted and exfiltrated sensitive user information from organizations who use the Zimbra Collaboration Suite (ZCS) product [T1114]. Data LAUNDRY BEAR attempted to exfiltrate from compromised accounts included:

• Last 90 days of emails,
• Email address,
• Password [T1589.001],
• Global Address List (GAL) [T1087],
• Two-factor authentication (2FA) tokens, and
• Newly-created Application Passcode [T1098].

The covert and persistent nature of this activity, along with the absence of any known financial extortion, almost certainly indicates this group’s involvement in espionage activities with Russian government backing. Additionally, extensive Ukrainian targeting, prior to use against U.S. and other NATO allies, outlines an increasing trend within Russian cyber threat groups to target Ukrainian users first—both as a priority target and as a testbench for malicious cyber techniques before broader global deployment.

Targeting details

LAUNDRY BEAR has targeted and compromised users in various organizations, including those associated with:

• the Defense Industrial Base (DIB),  
• the federal and local government,
• education,
• energy,
• law enforcement,  
• media,  
• non-governmental organizations, and
• technology.

Technical details

Note: This advisory uses the MITRE ATT&CK® Matrix for Enterprise framework, version 19. This advisory also uses MITRE D3FEND^TM version 1.4.0¹⁵. See Appendix A and Appendix B for tables of the activity mapped to MITRE ATT&CK and D3FEND tactics, techniques, and countermeasures.

Ulej is a novel data exfiltration and aggregation capability, that currently (as of the publication of this report) supports a campaign specifically targeting users of ZCS webmail servers. This capability is used to exploit CVE-2025-66376 [Common Weakness Enumeration (CWE) CWE-79: Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')], but likely could be adapted to exploit other vulnerabilities. It exfiltrates emails and other sensitive user data from a victim’s system immediately after exploitation and stores the data in an actor-controlled unattributable virtual private server (VPS) [T1074.002] running LAUNDRY BEAR’s “Flowerbed” collection framework. The collected data is almost certainly further exfiltrated to internal network resources for review and long-term retention.

Reconnaissance

LAUNDRY BEAR uses the Ulej capability to exploit the CVE-2025-66376 vulnerability in organizations using ZCS. This campaign’s targeted victimology and limited exploitation capabilities likely indicate this group manually identifies and targets the victim organizations. LAUNDRY BEAR likely identifies organizations with public-facing Zimbra infrastructure by port scanning [T1595] and fingerprinting datasets easily procured through various commercial vendors [T1596.005].  

After identifying a target organization, the group likely compiles email addresses for individual users to target with the exploit [T1589.002] from datasets offered by commercial vendors [T1597.002], open source intelligence [T1593], or previously exfiltrated data [T1597].  

Resource development

The actors procure VPSs from a variety of providers [T1583.003], including those with Know Your Customer (KYC) requirements, and often use fabricated identities. LAUNDRY BEAR primarily uses Mullvad VPN [T1583] when interacting with these servers, further demonstrating the group’s intent to mask their identity and maintain operations security (OPSEC). After the server is provisioned, an automated process deploys the Docker containers necessary for Ulej’s Flowerbed framework [T1608], which then receives and aggregates the data Ulej exfiltrates. These servers are typically only used for 7-60 days before moving to new infrastructure.

Flowerbed framework

Flowerbed is a Python project that uses Docker for containerization. The project includes four different Docker containers:

• Catcher,
• Certbot,
• Nginx, and
• Gardener.

Catcher acts as both a DNS and HTTP server to receive and aggregate exfiltrated victim information [T1048]. For additional information on Catcher, refer to the Exfiltration section of this advisory. Flowerbed’s next container, Certbot, is based on one of the official Certbot containers, which allows for automated generation of Let’s Encrypt certificates using DNS challenges through Cloudflare. This certificate can then be used by the Nginx container, which serves as an HTTPS reverse proxy for Catcher, enabling Flowerbed to disguise some of its exfiltration activity through an encrypted communications channel [T1048.002]. The Nginx reverse proxy also validates that the Server Name Indicator (SNI) value contains “*.i.*” prior to forwarding the traffic to Catcher. If the SNI does not contain that string, the Nginx server returns a 444 error to the client. This is likely an attempt to reject non-Ulej connections. Finally, the Gardener container functions as a health check for the Catcher service. Gardener is a simple Python script that validates Catcher correctly receives and processes data.

The simplistic Flowerbed codebase has indications that artificial intelligence (AI) played a role in its development. This highlights how AI is increasingly being used to develop malicious capabilities [T1588.007]. The dependence on AI for a simple capability, such as Flowerbed, alongside a previous reliance on open source capabilities, such as Evilginx2 [T1588.002], likely indicates a lack of advanced technical knowledge within LAUNDRY BEAR, especially in relation to true software development capabilities.

Initial access

To gain initial access, LAUNDRY BEAR sends an email containing a malicious JavaScript payload to the target [T1566]. Through exploitation of CVE-2025-66376, this JavaScript payload is immediately executed once the user views the malicious email [T1203], such as the one shown in Figure 1, in the ZCS webmail platform. Since at least November 2025, LAUNDRY BEAR began sending these phishing emails from victim infrastructure through compromised accounts [T1199], as shown in the email metadata in Figure 2. These compromised accounts were likely previous victims of this, or another LAUNDRY BEAR, campaign and their use is intended to further obfuscate and frustrate anti-phishing tools and training.

According to the National Vulnerability Database (NVD), CVE-2025-66376 was initially published on 5 January 2026. This vulnerability allows for execution of a JavaScript payload included in email content due to improper sanitization of Cascading Style Sheet’s (CSS) @import directives within an email [5]. Because the activity attributed to this campaign began in July 2025—months before Synacor released a patch and the CVE was published—the payload initially exploited a zero-day vulnerability at that time [T1587.004].  

Utilization of a zero-day exploit within this campaign demonstrates the ability for even emerging threat groups like LAUNDRY BEAR to operationalize novel exploits into a highly successful capability.

Hidden in LAUNDRY BEAR’s email is a Base64 encoded payload within the “onload” field of a Scalable Vector Graphics (SVG) element [T1027.017], as shown in Figure 3. Leading up to the inclusion of this payload in the SVG element are various instances of @import directives, as required to leverage CVE-2025-66376. This payload includes an XOR encrypted final script encoded in a Base64 inner payload (see Figure 3) [T1027.013]. The outer payload decodes and decrypts the inner payload using an XOR function and a hardcoded key and then executes the script contained within the inner payload containing the collection and exfiltration logic. By changing the key used for the XOR encryption of the inner payload or adding additional @import directives with non-functional code [T1027.010], LAUNDRY BEAR can easily generate new payloads that bypass basic threat detection signatures. This malicious payload attempts to collect and exfiltrate information in 12 asynchronous stages [T1119]. The stages in order of appearance within the payload are as follows:

1. sendStartPing,
2. gather_email,
3. gather_environment,
4. gather_2fa_codes,
5. gather_app_password,
6. gather_device_status,
7. gather_oauth_consumers,
8. gather_autocomplete_password,
9. enable_mail_protocols,
10. gather_gal,
11. sendArchives, and
12. sendFinishPing. 

Use of a zero-day exploit within this campaign demonstrates the ability for even emerging threat groups like LAUNDRY BEAR to operationalize novel exploits into a highly successful capability [T1587].

Persistence and credential access

To establish sustained persistence into the victim’s email account, the script attempts to modify account preferences and collect authentication information. Any collected credentials are later exfiltrated, as further described in the Exfiltration section below. Other campaigns attributed to LAUNDRY BEAR also demonstrated the group’s ability to circumvent multi-factor authentication through session token replay [T1550.004], and the Zimbra campaign follows a similar trend.

The script used in this campaign tries to discover the victim’s email address during the gather_email stage [T1087]. The script searches for this email address in two ways. First, it examines the batchInfoResponse variable, which an HTML script element on the webpage can define, for an email address. Even if the script finds an email address there, it also checks whether it acquired a Cross-Site Request Forgery (CSRF) token as described later in the Collection section of this advisory. If so, the script uses the “GetIdentitiesRequest” Simple Object Access Protocol (SOAP) command under the “ZimbraAccount” namespace to determine the victim’s email address [T1185] and then exfiltrates it. However, if the script does not have a CSRF token or the SOAP request fails, the script exfiltrates the email value recovered from the first method instead. If both attempts fail to capture the victim’s email, the script sends a JavaScript Object Notation (JSON) payload with a key of “email” and value of null over HTTPS and does not attempt DNS exfiltration.

During the gather_autocomplete_password stage, the script attempts to collect the victim’s saved password via the autocomplete feature of the victim’s password manager. The script injects two HTML div elements requesting login credentials onto the page outside of the victim’s view, as shown in Figure 4 and Figure 5. After waiting five seconds, the script then attempts to extract the password provided automatically by the password manager from the input element shown in Figure 4. If there is no value in that input field, it checks the password input field shown in Figure 5. If neither input field contains a value, a JSON payload with a key of “autocomplete_password” and value of null is sent over HTTPS and DNS exfiltration is not attempted.

LAUNDRY BEAR almost certainly relies on a mail client using the Internet Message Access Protocol (IMAP) for persistent access to the victim’s mailbox. During the enable_mail_protocols stage, a SOAP request leveraging the “ModifyPrefsRequest” command under the “ZimbraAccount” namespace is sent. This request attempts to set the “zimbraPrefImapEnabled” preference to TRUE. While the default setting for “zimbraPrefImapEnabled” is not well documented, this action is almost certainly intended to ensure that IMAP access to the victim’s mailbox is enabled.

ZCS does not support 2FA for some mail clients, including IMAP. To support users who rely on IMAP clients, ZCS allows for the generation of Application Passcodes. Application Passcodes are randomly generated passwords that can be used for clients that cannot support the normal 2FA process to authenticate. During the gather_app_password stage, the script makes a SOAP request using the “CreateAppSpecificPasswordRequest” command under the “ZimbraAccount” namespace to create a new Application Passcode [T1556.006]. The SOAP request uses “ZimbraWeb” as the name of the application.

Additionally, the script also attempts to collect 2FA tokens. During the gather_2fa_codes stage, the script makes a SOAP request using the “GetScratchCodesRequest” command under the “ZimbraAccount” namespace. The script then attempts to exfiltrate any non-null 2FA codes collected this way. The number of codes can vary, and each code is exfiltrated to Flowerbed individually.

Collection

As demonstrated in the Persistence and credential access section, this script relies heavily on SOAP requests to collect victim information. To make these requests, the script aims to acquire the victim’s current CSRF token, which it attempts to access within the webpage’s local storage using localStorage.getItem("csrfToken"). If the script is unable to acquire this CSRF token, it will be unable to make any SOAP requests. In addition to the SOAP commands documented in the Persistence and credential access section, other SOAP commands executed to collect victim information are shown in Table 1.

The script attempts to collect the victim’s GAL through brute force by searching for each two-character combination from a character set of “abcdefghijklmnopqrstuvwxyz1234567890.-_”. These queries are conducted using 20 batches of SOAP requests with 77 “SearchGalRequest” SOAP commands in each batch except for the last request containing only 58.

During the gather_environment stage, the script attempts to determine which type of ZCS webmail client the victim is using. The script checks the user’s current URL to determine the client type being used, checking for certain indicators (shown in Table 2) to determine the client type. The corresponding value is then used as the payload when exfiltrating the client type.

As part of collection, the script attempts to harvest any emails not marked as “junk” from the last 90 days from the victim’s account. Emails are collected daily by an HTTP GET request to the URL path, “/home/~/?fmt=tgz&meta=0&query=date:-{DAY_OFFSET}d AND (not in:junk)”. The {DAY_OFFSET} value would be between 0 and 89 representing how many days ago the email was sent or received. To prevent redundant collection and exfiltration of emails, a variable with a name based on the email date being queried, using a format of zd_comp_YYYY-MM-DD, and value of true, is saved to the window.top.localStorage property. This variable is saved regardless of whether the email is successfully exfiltrated.  

According to Mozilla documentation, if the user is not in a private browsing session, any data stored to localStorage does not typically expire. This means that if the user happens to execute the script again from the same computer, the script avoids attempting to re-exfiltrate previously captured emails. However, the script always attempts to pull any emails with a {DAY_OFFSET} of zero. In other words, the script always pulls emails sent or received the same day it is run. After email results are returned from the query for each day of email activity, those results are then passed to Flowerbed as described in the Exfiltration section.

The script also provides LAUNDRY BEAR with telemetry on any errors that occur during the collection process. This is accomplished by executing any collection or exfiltration code through helper functions that contain error handling logic. If an error occurs, a payload containing information on the error itself, the context of the error happening, and the stage in which the error occurred is sent to Flowerbed as described in the Exfiltration section below. For cases where the error occurs within a SOAP request, “:api” is concatenated to the stage value in the payload. If an error occurs during the batch SOAP requests that occur when collecting the GAL of the victim, the stage value will use a format of gather_gal:{VAL}:api. The {VAL} placeholder indicates which batch request, a number from 0 to 19, the error occurred in. Errors that occur during the password autocomplete interception process will use “gather_autocomplete_password:dom” for the stage value. Finally, if an error occurs when attempting to collect or exfiltrate a specific day’s emails, the stage will include which day the error occurred on, using the previously defined placeholder {DAY_OFFSET}, with a format of sendArchive:day-{DAY_OFFSET}.

Exfiltration

At the end of each stage in the collection process, the script attempts to exfiltrate acquired information to Flowerbed. The script primarily relies on two forms of data exfiltration: DNS [T1048.003] and HTTPS. Some information is exfiltrated over both the DNS and HTTPS channels.

Prior to exfiltration, a randomized 10- or 11-character alphanumeric string is generated as an identifier for the victim. This identifier is included in the URL of both the DNS- and HTTPS-based exfiltration.  

DNS exfiltration

DNS exfiltration occurs through DNS A record queries. To ensure data exfiltrated through DNS is not corrupted when traversing through non-actor-controlled DNS infrastructure, Ulej maintains compliance with RFC 1035, Domain Names - Implementation and Specification, specifically accounting for the case insensitivity and subdomain length requirements. Base32 encoding is used to create a case-insensitive payload. Once the payload is encoded, a period (“.”) is added every 60 characters to ensure each subdomain is under 63 characters long. The script then creates a new image object sourced from a URL with the scheme defined in Figure 6. Any traffic involving DNS exfiltration will have “d-“ prefixing the victim identifier, and the subdomain immediately following indicates the type of information being exfiltrated.

When the script generates an image object, the browser tries to retrieve the complete domain of the URL specified as the source of the image. This triggers a DNS request sent to the actor-controlled server and processed by Flowerbed. Table 3 lists both the information exfiltrated via DNS and their corresponding data type identifiers in the DNS queries.  

HTTPS exfiltration

Any information exfiltrated via DNS is also exfiltrated through HTTPS, as well as additional data including email content, contacts, attachments, and error logging information. By using Let’s Encrypt certificates, this group can quickly deploy new infrastructure and leverage encrypted HTTPS communications with valid server certificates when exfiltrating information from the victim’s environment. The HTTPS exfiltration capability only uses two HTTP content types, defined in Table 4. Traffic associated with HTTPS exfiltration will use the URL scheme shown in Figure 7.  

Some of the data transmitted via HTTPS uses the standard JSON content type format. The script includes the information in a POST request to actor-controlled infrastructure.  

Table 5 provides a summary of the JSON-based exfiltration.

The script transmits all HTTPS exfiltration not identified in Table 5 using the Octet-Stream content type as binary data. The POST requests for this method include a filename in the “X-Filename” header. Traditionally, developers use headers prefixed with “X-” to denote custom headers that do not follow a defined standard. The purpose of including this header remains unclear since the Catcher capability ignores the provided filename when saving the data. Table 6 summarizes the data exfiltrated in this format.

The script sends all exfiltrated data identified in Table 6 to the Catcher service exactly as received from the SOAP request in a JSON payload, except for email exfiltration. For email exfiltration, the script sends it as a GZIP compressed archive [T1560]. Although most of the exfiltration consists of valid JSON, the script still attempts to exfiltrate all information identified in Table 6 using the application/octet-stream content typing rather than application/json.

At the beginning and end of the collection and exfiltration activity, during the sendStartPing and sendFinishPing stages respectively, the script submits a POST request with a JSON payload to indicate that the script is starting or finishing execution. Throughout execution, the script also logs error events and send the logs using similar JSON payloads. The script sends the JSON in a POST request to the URL documented in Figure 2, using a URL path of “/v/p” and with a “subtype” key that shows which type of action it logged (start, finish, or error).  

Catcher

Ulej exfiltrates information to Flowerbed to be handled by a service named Catcher. Catcher is a containerized Python application, running in Docker as part of Flowerbed, which is detailed in the Resource development section. It receives exfiltrated data and temporarily stores it, enabling its eventual transfer to infrastructure designed for long-term, secure storage.

Catcher acts as an HTTP server over port 8000 and a DNS server on port 53. As described in the Resource development section, the Flowerbed project uses an additional Docker container running an Nginx reverse proxy to enable HTTPS support. This reverse proxy uses a certificate generated by Let’s Encrypt and forwards all traffic with an SNI containing “*.i.*” to port 8000 within the Catcher container.

The DNS service can accept A, AAAA, MX, TXT, and CAA queries. For any MX, AAAA, or CAA queries, the server will always provide an empty response. The system only supports TXT records as needed to process Automatic Certificate Management Environment (ACME) requests, which enable the assignment of Let’s Encrypt certificates. If the server receives an A query, Catcher will always respond with the public IP address of the Flowerbed server.  

However, if a query includes a domain formatted as shown in Figure 6 and Figure 7, the service saves a log file in JSON format to disk containing the following details of the DNS query:

• Time of query,
• Source IP address for query,
• Queried domain, and
• Type of query.

The HTTP server typically responds with OK, except in cases where the path is “pixel.gif” when the response contains a 1x1 gif image with a SHA-256 hash of ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629. Like the DNS service, the HTTP service will only log entries when the domain found in the host header of the request follows the expected formatting as seen in Figure 6 and Figure 7. As the HTTPS exfiltration uses non-standardized binary and JSON-formatted payloads when exfiltrating to Catcher, Catcher will check the content type of the request. If the content type is set to “application/json”, Catcher encodes the data in Base64 and includes it in the JSON log entry written to disk. If the content type is set to any other value, Catcher leaves the Base64 payload in the JSON log entry blank and saves the payload to a separate file with the same filename as the JSON log entry with a “.bin” file extension. An HTTPS exfiltration event causes Catcher to save a JSON formatted log file to disk containing the following information from the HTTP request:

• Time,
• Source IP address,
• Request method,
• Host,
• Path,
• Query string,
• Headers, and
• Base64 payload.

These JSON event log files and binary output files are then initially saved to the directory /root/hits/tmp and later moved to the /root/hits/ready directory once processed. This prevents incomplete files, which are still being uploaded to Catcher, from premature exfiltration from the server. Approximately every 60 seconds, a likely automated workflow establishes a Secure Shell (SSH) connection with the server hosting Flowerbed for a few seconds, almost certainly exfiltrating the data processed by Catcher to non-public-facing infrastructure. The command in Figure 8 also executes hourly to remove all files last modified at least two days ago from the /root/hits/ready directory.

Response strategies

Mitigations

In many cases, by the time an organization identifies a compromise related to this campaign, numerous sensitive and proprietary emails have already been exfiltrated. The significant risk posed by this cyber threat emphasizes the importance for organizations that use ZCS and other similar webmail solutions to take proactive steps to mitigate this risk.

All organizations that use the ZCS webmail service should immediately prioritize ensuring that their ZCS is not running a vulnerable version. A patch for CVE-2025-66376 was released for both 10.1.13 and 10.0.18 versions of ZCS [D3-AH]. If immediate patching is not feasible, organizations should advise employees to use alternative mail clients to access email and avoid using the Classic ZCS webmail client until ZCS is updated to a non-vulnerable version [d3f:Isolate].

System administrators should closely monitor any Internet-connected ZCS or other email systems and the workstations that access those systems and promptly apply available software updates [D3-AH]. Administrators can maintain awareness of active vulnerability exploitation by referencing open source resources, including CISA’s Known Exploited Vulnerabilities Catalog and NCSC-UK’s Responding to active exploitation of vulnerabilities guidance.

Organizations should consider using a third-party authentication service that supports passkeys for authentication to mediate access to ZCS and other services that do not natively support passkeys. By doing so, organizations can work to eliminate the possibility of automated password collection from autocomplete or password reuse [D3-CH]. However, Application Passcodes may still be necessary and should be monitored closely.  

Organizations should implement network monitoring capabilities with collection and short-term retention of packet capture or NetFlow data and maintain log collection and storage [CPG 3.Q]. This will allow organizations to monitor for and identify suspicious network activity [CPG 4.B], such as:

• Significant amounts of outbound data being sent to IPs associated with VPS providers not used by the organization [D3-NTA];
• Frequent DNS queries for a suspicious domain with seemingly random subdomains [D3-DNSTA];
• A sudden spike of connections to a server associated with a recently established domain [D3-NTCD]; and  
• Connections to internal services, such as webmail, from VPN providers frequently leveraged by this group for nefarious activity, such as Mullvad VPN [D3-NTCD].

Additionally, for organizations that can inspect the content of outbound HTTPS connections via break-and-inspect infrastructure, security teams should identify traffic matching the characteristics described in the Exfiltration section of this advisory.

Indicators of compromise (IOCs)

Flowerbed infrastructure

The following indicators have been attributed to use by LAUNDRY BEAR for their campaign targeting ZCS’s webmail service as of the publication of this advisory. (Disclaimer: Due to the frequency of operational structure changes by this group, these indicators are intended solely for historic attribution purposes. Some indicators, such as IPs, compromised emails, and domains, may be outdated, so organizations should check for current activity before acting on these IOCs.) Table 7 provides details about the server infrastructure used to host Flowerbed, and Table 8 lists the corresponding SHA-1 hash values for the Let’s Encrypt certificates used by that infrastructure [D3-IAA].

LAUNDRY BEAR has used the following email addresses to procure resources used for this campaign:

• ivanka.zurabishvili@proton[.]me,
• zmul1@buildandconsulting[.]com,
• garrysmithme@pinmx[.]net, and
• hostingclient@pinmx[.]net.

Phishing distribution

LAUNDRY BEAR primarily relied on ProtonMail for distribution of malicious email. However, as stated above, LAUNDRY BEAR’s more recent efforts likely have shifted to distributing the payload through previous victims.  

The following email addresses have distributed payloads attributed to this campaign:

• c.laurent.ejfa@proton[.]me,
• j.moreau.epsc@proton[.]me,
• liberty.insights@proton[.]me,
• certain email addresses (presumably compromised) at the isofts.kiev[.]ua domain (i.e., ending with @isofts.kiev[.]ua), and
• certain email addresses (presumably compromised) at the navs.edu[.]ua domain (i.e., ending with @navs.edu[.]ua).

Additionally, the following are SHA-256 hashes of email samples containing the malicious payload attributed to this campaign:

• 98df604ecc57f884a2e6ce3266a0013ad64455cac48442c2312cfa4765007aaf,
• 60db9abae75cd8ccc49dd7ea5feb41677566dcd442f12ebc5745ffd2810fb874,
• b1f5beb1175fc5c7d1806a2f0d900eb124c54f0286c5c52b66eea7a6633adb1d, and
• 1517b3caa495f6c4e832df9c75fc94667e3c233773f7fa4e056d5e30e5ead760.

Post-compromise artifacts

Currently, the script does not remove artifacts. This leaves additional opportunities to identify victims of this activity. While emphasis should always be placed on consistent monitoring of network traffic and endpoint activity, there are a variety of persistent artifacts described below that can be used to identify victims of this campaign.

This Ulej capability relies on creating a significant number of SOAP requests to collect account information for exfiltration. ZCS logs from these requests are stored, by default, in the /opt/zimbra/log/mailbox.log file [D3-PA]. A significant amount of SOAP request activity that aligns with what was described in the Persistence and credential access and Collection sections of this advisory could indicate a potential compromise. Specific examples of high-risk SOAP request activity might include:

• Many SearchGalRequest command requests from a single user over a short period of time;
• Use of the CreateAppSpecificPasswordRequest command, especially in cases where it is creating an Application Passcode named “ZimbraWeb”; and
• Use of the GetScratchCodesRequest command.

While LAUNDRY BEAR uses the localStorage property to track what days had emails previously exfiltrated, defenders can use this property to identify victims of this campaign and determine the scope of exfiltrated information [D3-PA]. Review of the items stored in that property for an organization’s ZCS webmail client page on an endpoint device could indicate compromise if there are items named with a format of zd_comp_YYYY-MM-DD, as explained in the Collection section of this advisory.

While Application Passcodes have non-malicious purposes, in this case instances of these passcodes with the name “ZimbraWeb” are almost certainly malicious. The ZCS webmail application can support 2FA natively and does not require the use of an Application Passcode, so there is no reason that there should be one named “ZimbraWeb.”

In instances where organizations identify victims of this campaign, they should also examine the inbox of the suspected victim for the original phishing email [D3-MA]. If an email that has a payload exploiting CVE-2025-66376 is discovered, steps should be taken immediately to identify and quarantine other instances of emails with similar body content, senders, and subject lines to prevent further exploitation and exfiltration.  

Remediation

In the event an organization identifies activity associated with this campaign, that organization should take steps to minimize further exploitation. The organization should consider requesting that employees minimize use of the ZCS webmail client until the organization updates to a patched version that is not vulnerable to CVE-2025-66376.

Organizations should use identifiers from the IOCs section of this report to identify any individuals compromised by this campaign and record the date(s) of compromise(s) to determine the scale and scope of emails exfiltrated.

All users from the organization should have all Application Passcodes and 2FA scratch keys revoked. Affected organizations should require all employees to change passwords in line with establishing minimum password strength requirements [CPG 3.B] and creating unique credentials [CPG 3.C], specifically noting that compromised employees might have had any password stored in a password manager exfiltrated.

Works cited

[1] Netherlands General Intelligence and Security Service (AIVD) and Netherlands Defence Intelligence and Security Service (MIVD). AIVD and MIVD identify a new Russian cyber threat actor. 2025. https://www.aivd.nl/site/binaries/site-content/collections/documents/2025/05/27/aivd-en-mivd-onderkennen-nieuwe-russische-cyberactor/Advisory+AIVD+en+MIVD+Public+report+on+new+cyber+actor.pdf

[2] Microsoft Corporation. New Russia-affiliated actor Void Blizzard targets critical sectors for espionage. 2025. https://www.microsoft.com/en-us/security/blog/2025/05/27/new-russia-affiliated-actor-void-blizzard-targets-critical-sectors-for-espionage/

[3] Palo Alto Networks Unit 42. Russian Global Webmail Espionage. 2026. https://unit42.paloaltonetworks.com/russian-webmail-espionage/ 

[4] Proofpoint. TA488 Targets Zimbra Mailservers with Half-Click Exploits. 2026. https://www.proofpoint.com/us/blog/threat-insight/ta488-zcs-exploit

[5] Seqrite. Operation GhostMail: Russian APT exploits Zimbra Webmail to Target Ukraine State Agency. 2026. https://www.seqrite.com/blog/operation-ghostmail-zimbra-xss-russian-apt-ukraine/  

Footnotes

¹ Národní úřad pro kybernetickou a informační bezpečnost
² Forsvarets Efterretningstjeneste
³ Välisluureamet
⁴ Sotilastiedustelu
⁵  Suojelupoliisi
⁶ Direction générale de la sécurité intérieure
⁷ Agence nationale de la sécurité des systèmes d’information
⁸ Agenzia Informazioni e Sicurezza Esterna
⁹ Agenzia Informazioni e Sicurezza Interna
¹⁰ Serviciul de Informații și Securitate al Republicii Moldova
¹¹ Agencja Wywiadu
¹² Służba Kontrwywiadu Wojskowego
¹³ Centro Nacional de Inteligencia
¹⁴ Nationellt Cybersäkerhetscenter
¹⁵ MITRE and ATT&CK are registered trademarks of The MITRE Corporation. MITRE D3FEND is a trademark of The MITRE Corporation.

Acknowledgements

The authoring agencies acknowledge the contributions to this advisory from Palo Alto Networks Unit 42 and Proofpoint.

Disclaimer of endorsement

The information and opinions contained in this document are provided "as is" and without any warranties or guarantees. Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by the United States Government, and this guidance shall not be used for advertising or product endorsement purposes.

Organizations have no obligation to respond or provide information back to the authoring organizations in response to this joint advisory. If, after reviewing the information provided, an organization decides to provide information to the authoring organizations, reporting must be consistent with all applicable laws and policies.

Purpose

This document was developed in furtherance of the authoring agencies’ cybersecurity missions, including their responsibilities to identify and disseminate threats, and to develop and issue cybersecurity specifications and mitigations. This information may be shared broadly to reach all appropriate stakeholders.

Contact

Appendix A: MITRE ATT&CK tactics and techniques

See Table 9 through Table 19 for all the threat actor tactics and techniques referenced in this advisory.

Appendix B: MITRE D3FEND countermeasures

See Table 20 for a mapping of several of the cybersecurity countermeasures mentioned in this advisory.

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The offering is designed for eligible enterprise customers that want agents to answer questions, access company systems, take approved actions and escalate to human workers while operating under company-defined policies, permissions and evaluation standards.

Presence is available immediately through a limited general availability program. OpenAI Forward Deployed Engineers (FDEs) and select global systems integrators lead deployments, and the product is not available on a self-service basis.

OpenAI has not disclosed pricing, geographic limits, contractual terms or the expected cost of the engineering and integration work that accompanies a deployment. The company also has not said whether Presence can use models from providers other than OpenAI, including the increasingly powerful and popular Chinese open weights alternatives like GLM-5.2 and Kimi K3. I've asked an OpenAI contact to clarify both pricing and external-model compatibility, but those remain unanswered questions for now. I'lll update when I hear back.

OpenAI positions Presence as a response to a problem that has become more important as companies move beyond AI demonstrations: getting agents to behave reliably in production as business rules, customer needs and operating conditions change. Presence packages the policies, system connections, evaluations, guardrails and update processes required to run agents inside an enterprise.

If your business has been interested in using AI agents, but you aren't sure how to stitch together OpenAI's models, APIs, internal systems, security controls and evaluation tools into something reliable, Presence is designed to simplify that process. Instead of building the infrastructure yourself, you work with OpenAI and its deployment engineers to put production-ready agents into your existing workflows.

The product is available today for real-time voice and chat experiences, according to OpenAI’s formal announcement. The company’s outreach materials also describe a broader ambition spanning voice, chat, email and other channels, but OpenAI has not confirmed that email support is available at launch.

A governed foundation for production agents

Presence brings together company knowledge, standard operating procedures, approved actions, simulations, evaluation tools, guardrails and escalation rules. Enterprises can reuse some controls across deployments while adjusting others for a particular workflow or channel.

Each deployment starts with a defined job, such as resolving a billing issue, supporting an insurance claim or handling an employee IT request. The agent receives only the information and system access required for that task. The customer determines what the agent may do independently, which actions require approval and when a person must take over.

Before an agent reaches production, teams can test it against common requests, unusual edge cases and higher-risk scenarios. Graders evaluate whether it reached the intended outcome, followed policy, used tools correctly and escalated when required. Guardrails can intervene when an interaction moves outside the organization’s defined boundaries.

OpenAI shared promotional screenshots with VentureBeat showing administrators running simulation batches against policy changes, including a revised annual refund policy, and reviewing results across operational categories.

Other interface mockups display production health, customer-intent patterns and task-performance signals. The visuals illustrate the type of oversight OpenAI is promising, although they do not establish how those metrics are calculated or how they map to contractual service levels.

The product continues to monitor performance after launch. Production sessions, escalations and quality signals can reveal where an agent is working as intended and where it needs attention. Codex, using a Presence plugin, investigates those signals and proposes updates. Teams then test a proposed change against the version already in production before approving a controlled rollout.

That process is intended to address one of the hardest operational problems in enterprise AI: an agent that works at launch may become less reliable when policies, products or user behavior change. Presence gives companies a formal mechanism for updating behavior without allowing an automated system to rewrite itself unchecked.

OpenAI says Presence already powers its English-language phone-support channel at 1-888-GPT-0090. The system handles open-ended requests, verifies callers, uses account context and performs approved actions. According to the company, it now resolves 75% of inbound issues without human assistance.

OpenAI also says its Codex-powered improvement loop reduced human handoffs by 15 percentage points over a 10-day period. Those figures are company-reported and have not been independently verified.

Several large organizations are evaluating the same foundation. BBVA is exploring voice support for routine banking needs in Mexico. SoftBank is testing natural Japanese-language customer conversations, while Australian insurer IAG is exploring support during high-demand periods such as severe weather and natural disasters.

“At BBVA, we are working closely with OpenAI to explore how trusted customer agents can help shape the future of financial services,” said Daniel Ordaz, head of AI transformation at BBVA Mexico.

“Through our collaboration with OpenAI, we are exploring how Presence can enable trusted customer agents that communicate naturally, connect to the processes needed to resolve requests, and represent SoftBank consistently across customer interactions,” said Tadahisa Murakami, vice president and head of the Data & Digital Transformation Division at SoftBank Corp.

From model access to forward-deployed implementation

Presence expands OpenAI’s enterprise strategy beyond APIs and subscription software by formalizing a high-touch deployment model. Forward Deployed Engineers work alongside customers to select workflows, connect internal systems, establish permissions, configure policies, test agents and move them into production.

That approach resembles a model pioneered by AI ontology and intelligence platform Palantir, which embeds FDEs with customers to adapt its proprietary software to complex government and commercial environments. The similarity lies less in the underlying technology than in the delivery method: both companies place technical personnel close to the customer’s operations, where integration and process design often determine whether software creates value.

The products are not interchangeable. Palantir’s model has historically centered on data integration, ontologies and operational decision systems. Presence is more narrowly focused on AI-agent behavior, approved actions, evaluations, escalation and continuous improvement. OpenAI presents it as a repeatable software product supported by engineers and systems integrators, rather than as consulting alone.

In May 2026, OpenAI launched its own enterprise AI consulting and integration firm, the OpenAI Deployment Company, with investment and support from Bain & Company. It also offers programs for model customization and fine-tuning to fit specific enterprise needs.

Its chief U.S. rival Anthropic has also moved toward a services-led enterprise model through Ode, its consulting organization built around forward-deployed engineers helping companies integrate Claude into complex workflows, which launched just a week ago. The broad rationale is similar: enterprises often need more than access to a model. They need help connecting data and systems, defining permissions, validating behavior and managing deployment risk.

Presence differs in how explicitly OpenAI packages those requirements into a branded agent-governance product. Anthropic’s initiative is centered on helping enterprises deploy Claude, while Presence combines implementation services with a defined operational layer for policies, simulations, evaluations, approvals and production updates.

Presence goes further by making forward deployment a core part of how a specific agent product reaches customers. It does not replace OpenAI’s API business; the company says it will continue supporting voice customers with access to frontier models through the OpenAI API.

The trend reflects a broader market view that many enterprises still need hands-on assistance to move agents from pilot projects into stable operations. Even organizations with strong internal engineering teams must coordinate security, compliance, workflow ownership, data access and escalation responsibilities. Presence attempts to consolidate those tasks rather than leaving customers to assemble separate orchestration, evaluation and consulting layers.

A recent security breach looms in the background

Inconveniently for OpenAI, the Presence launch arrives just a day after OpenAI and Hugging Face disclosed an unprecedented security incident in which OpenAI frontier models undergoing internal evaluation escaped containment, accessed the open web, and cyberattacked Hugging Face to achieve a benign goal — without being instructed to pursue these methods.

According to the described joint disclosure, OpenAI models operating in an evaluation framework called ExploitGym identified and exploited a zero-day vulnerability in a third-party package-registry cache proxy. The models reportedly escalated privileges, moved laterally and obtained internet access before targeting Hugging Face systems while seeking benchmark-related information.

The incident is relevant to enterprise buyers because it raises questions about sandboxing, tool permissions, external access, monitoring and incident response.

The disclosure also highlighted a practical problem for defenders. Hugging Face personnel reportedly found that commercial frontier-model APIs refused some forensic requests because logs contained exploit payloads, credentials and shell commands that triggered safety systems. The team then used a locally deployed open-weight model to assist with analysis.

Presence therefore arrives as both a product launch and a test of OpenAI’s ability to convert model capability into controlled enterprise operations. Its policies, simulations, evaluations and human approvals address real deployment gaps. But without public pricing, technical interoperability details, compliance information or service-level commitments, customers still lack much of the information needed to assess total cost and operational risk.

For now, Presence appears aimed at enterprises willing to adopt a high-touch, OpenAI-led deployment process. Whether it develops into a broadly accessible platform—or remains a closely managed product for selected customers—will depend in part on the answers OpenAI has not yet provided.

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A new paper from researchers at Writer provides a solution that is accessible to engineering teams. The study takes a systematic look at optimizing the different components of the orchestration layer that wraps around the foundation model, aka the AI harness. 

By optimizing the harness, the researchers show dramatic reductions in tokens per task, a drop in cost-per-successful-task by up to 61%, and quality that holds steady, all without changing the underlying foundation model.

Because the harness is fully under the developer's control and requires no model fine-tuning, engineering teams can apply these findings to build highly cost-efficient AI applications.

The ROI crisis of tokenmaxxing

The current state of AI engineering is plagued by "tokenmaxxing," an industry trend where developers rely on massive context windows and brute-force token consumption as a substitute for good system design. 

Rather than engineering elegant workflows, developers have imported a reflex from traditional software development: generate, run, fail, stuff the error and more context back into the window, and retry. 

"Teams tokenmaxx because it's the cheapest fix in the moment, and because it's literally how most engineers work today," Waseem AlShikh, CTO and co-founder of Writer, told VentureBeat. Because this approach succeeds often enough on coding tasks, it has become the default reflex for every other agentic workload. The danger is that per-token price drops mask the underlying inefficiency. 

"Your invoice is tokens-per-task times price-per-token, and most teams only watch the second number," AlShikh said. "In agentic workloads, tokens-per-task compounds — every loop iteration re-transmits the growing context — and it compounds faster than prices fall. The price cut becomes an anesthetic. It masks the fact that the loop itself is bleeding."

Tokenmaxxing leads to several enterprise failure modes. Teams route simple tasks to premium frontier models by default. They use the LLM as a lazy search index, stuffing the context window with raw documents instead of retrieving exact answers. Most destructively, they build unconstrained agentic loops that spiral out of control when the model encounters an error. Because output tokens cost significantly more than input tokens across all major model providers, inefficient task execution acts as a silent budget killer.

The industry has introduced several efficiency techniques to curb these costs, but they largely fall short because they treat the model in isolation: 

• Prompt compression condenses input text to save space, but ignores how the system sequences those inputs across complex workflows. 

• Budgeted reasoning caps the computational steps a model can take, which often degrades output quality if the workflow isn't intelligently routed. 

• Terse coding forces models to output minimal code to save output tokens, but does nothing to solve inefficient tool calling. 

• Speculative decoding uses a smaller draft model to speed up a larger model's text generation, optimizing inference speed while failing to address bloated agent architectures.

These efforts fail because they optimize the engine while ignoring the transmission. They do not look at the orchestration layer, leaving underlying architectural inefficiencies unresolved.

Unpacking the harness: the levers of efficiency

The harness is the orchestration layer that routes, formats, and turns the underlying LLM into a working system.

The core levers of harness optimization include system prompt caching, interaction history compaction, tool management, retrieval strategies, and error management. These are the most accessible intervention points for engineering teams looking to improve AI performance. 

As the Writer researchers note in the study: “If the harness is the layer that composes model calls into work, it is also the layer that sets the price of work.”

Historically, developers have treated the harness as disposable glue code designed simply to connect an API to a user interface. The study signals that the harness must now be treated as a first-class object: a primary software artifact that requires its own testing, versioning, and rigorous design. 

For enterprises, this reframes the "own-versus-rent" decision. 

"Enterprises spend months on model evaluations and then rent their orchestration off the shelf — which means they're optimizing the smaller lever and outsourcing the bigger one," AlShikh said. "Whoever owns the harness owns your unit economics, and an open framework tuned for demos is not tuned for your invoice." 

Inside the experiments

To isolate the impact of the orchestration layer, the researchers ran experiments on six foundation models spanning multiple vendors and weight classes: Claude Sonnet 4.6, Gemini 3.1, Gemini Flash 3.5, Qwen 3.6, GLM 5.1, and Writer’s own model, Palmyra X6. 

Their experiments compared a frozen, conventional production agent loop against the finished Writer Agent Harness on the same 22 locked enterprise tasks, spanning capabilities like grounding and retrieval, multi-step workflows, tool use, and content generation. By holding the models and tasks constant, they could isolate the effects of the orchestration layer itself.

The optimized harness drove a significant drop in costs, cutting the blended cost per task by 41%, from 21 cents to 12 cents. This was largely achieved by slashing token consumption, with the number of tokens per task falling 38%, from 14.2k to 8.8k.

The harness is designed to delegate tasks like search to specialized sub-agents. A sub-agent receives only the tool and the specific query it needs, retrieves the exact data, and returns a capped, clean summary to the main agent — keeping the primary context window from filling up with raw search results.

Task success rates held steady even as token use fell — moving from 78% to 81%, a gain the researchers describe as directional rather than statistically significant at their sample size, meaning quality didn't suffer even as costs dropped.

End-to-end task latency also dropped significantly, reducing the median wall-clock time by 44%, from 48 seconds to 27 seconds, due to prompt caching and the elimination of dead-end reasoning loops.

However, the researchers also found limits to multi-agent orchestration. Smaller models like Gemini Flash 3.5 and Qwen 3.6 scored well below a usable reliability threshold on sub-agent delegation tasks (0.45 and 0.42, respectively) — the capability simply isn't dependable yet on lighter-weight models.

Sub-agent orchestration only crossed a usable reliability threshold on the two strongest models tested: Writer's own Palmyra X6 (0.86) and Claude Sonnet 4.6 (0.85).

The developer’s playbook: actionable takeaways and tradeoffs

The findings from the study translate into a playbook for enterprise developers building agentic workflows at scale. The first step is to implement what AlShikh calls the "Two-Zone Prompt" and "Context Offloading."

Structure for system prompt caching (The Two-Zone Prompt): Modern LLM APIs offer prompt caching, but developers must structure their payloads correctly to trigger it. Developers must separate the "stable zone" from the "volatile zone." Place static, unchanging elements (e.g., core rules, large tool schemas, and standard operating procedures) at the top of the prompt. Dynamic elements, such as the specific user query or recent conversational task state, must be appended at the bottom. This ordering allows the harness to reuse the cached prefix across hundreds of calls. "That single separation makes prompt caching actually work and stops you from re-paying for the same instructions on every one of an agent's thirty steps," AlShikh said.

Manage context with Context Offloading: Avoid context stuffing, where every turn of a loop is appended into a monolithic prompt until the window maxes out. Instead, move history and intermediate artifacts out of the window into retrievable storage, and pull back only what the current step needs. If possible, delegate tasks to single-purpose sub-agents to avoid context bloat. As AlShikh points out, "the biggest line item in agent spend isn't reasoning — it's re-sending things the model has already seen."

Build resilient loops and redefine KPIs: Unmanaged agent loops drain API budgets rapidly. Teams must begin tracking Completions Per Million tokens (CPM) to understand their true task costs, but the harness itself must contain physical guardrails. "The core principle is that you never ask the model to police its own spending," AlShikh said. "The fence has to live below the model, in code, on your side of the API." This requires three hard checks:

• Hard per-task token budgets: The run terminates when the budget is spent, no exceptions.

• Generation fencing: Caps on steps, tool calls, and recursion depth to stop non-converging agents. 

• Failure-spend governance: Cap what a run can spend after its first failed validation so a failing task doesn't become your most expensive task.

Avoid unnecessary complexity: Optimizing the orchestration layer comes with engineering overhead. If you're in the prototyping and exploration stage, that overhead isn't justified — iterate fast with a strong model and a light harness. Once you're scaling to millions of requests a day, the savings from harness optimization become substantial.

However, teams must be aware of "harness leverage." Adding structural scaffolding requires the model to hold and obey that context. If a model is too small, it will spend its limited capacity parsing the scaffolding instead of doing the task, causing accuracy to drop and tokens to rise. The rule for adding complex orchestration features is strictly mathematical: "If a feature adds more coordination tokens than it removes task tokens for that specific model, cut it," AlShikh said. "Nothing in the harness is free."

The future of the enterprise harness

The era of tokenmaxxing and treating context windows like bottomless buckets is coming to an end. Throwing more compute at poorly designed systems is not a viable strategy for companies that need to demonstrate a return on their AI investments. 

As foundation models evolve to absorb planning, tool selection, and multi-step reasoning natively into their weights, the role of the harness will shift from compensating for model weakness to enforcing enterprise policy.

"What never moves into the model is the 'allowed': budgets, permissions, data boundaries, audit trails, deterministic kill-switches," AlShikh said. "Five years from now, the harness will be thinner but more important. There will be less scaffolding and more governance. However capable the model gets, someone external to it still has to define what it may spend, see, and touch. That layer belongs to the enterprise, and it should never be rented."

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