Jobs involving physical labor are at high risk of disruption from automation, with new technologies such as AI robots becoming more prevalent, according to a recent study by the Organization for Economic Co-operation and Development (OECD). That means workers in construction and extraction, farming, fishing, forestry, production and material transportation could be affected by fast-moving technology changes.

“Routine and low-skilled jobs are at higher risk,” the Paris-based public policy group said, adding that “overall, jobs requiring non-routine cognitive, social and creative skills are less susceptible to automation.”

The kinds of creative and cognitive jobs still thought to be less exposed to automation include social work and community service roles. 

OECD also said management jobs — which often require workers to devise creative answers to solve problems — fall within the creative and cognitive category. “While AI has made some high-skill job requirements more susceptible to automation, many critical skills in these roles remain difficult to automate,” OECD said.

The same still holds true for some physical and manual labor jobs – including cleaners, agricultural workers, food-prep assistants, and laborers — which are less exposed to the affects of AI, OECD said.  

But people who work in programming, translating and interpretation positions could find their work affected by the quick rise of AI tools and services. According to the organization, global AI uptake rose from 7% in 2021 to 20% in 2025.

“In these occupations, GenAI could perform a significant share of tasks at least twice as fast today or in the near future,” OECD said.

The effects of the AI boom are not always uniform across industries or regions. In a separate 2026 Employment Outlook study released by the group, exposure to disruption from generative AI (genAI) ranges from about 16% in some areas to more than 70% elsewhere, depending on industries and occupations. 

Numerous research firms have said in recent years that AI is driving short-term job losses, though tech industry experts and analysts have argued AI will also create new careers and jobs as agentic AI takes over low-skilled work. 

AI technology has become so ubiquitous that it’s been compared to electricity — virtually all companies will need it or at least know how to use it. But it’s adoption has been hindered at times as companies struggle to find ROI from its use, and by regulatory and ethical hurdles.

In the US, AI blamed for June job losses

According to a Challenger, Gray & Christmas study released earlier this month, AI was cited as the top reason for job cuts in June. The outplacement firm said employers cut 45,849 job cuts in June, of which 14,029 were attributed to AI, with the tech industry leading the cuts.

“Tech remains the epicenter of this year’s cuts,” Challenger said. “AI is the dominant force as companies are restructuring around it, automating roles, and reallocating budgets toward new capabilities. The sector is being reshaped in real time.”

Overall, AI has been responsible for 173,568 job cuts since 2021, the company said.

AI is hurting jobs in customer service, internal reporting, telecommunications, and hosting automation, said Victor Janulaitis, a staffing consultant who was formerly CEO at Janco Associates Inc.

“C-level executives continue to be focused on eliminating ‘non-essential’ managers, staff, and services,” he said. “Coders and developers have limited opportunities with legacy applications.”

While jobs in the IT sector overall are declining, current hiring tends to skew in the direction of people with AI skills. A report this month by CompTIA put job listings with AI skills at around 500,000, which is close to double the number in January.

“Employers in other industries are accelerating digital transformation initiatives and moving from AI experimentation to implementation,” said Seth Robinson, CompTIA’s vice president for industry research.

That view dovetails with what ManpowerGroup, the recruitment firm, is seeing; demand for AI-related skills has nearly doubled over the past year, said Ger Doyle, regional president of North America at ManpowerGroup.

That growth extends well beyond traditional technology roles as companies move from experimenting to AI deployments at scale, Doyle said. “We’re seeing it influence hiring across occupations ranging from data science and engineering to project management and operational roles,” he said.

As Apple gears up to anoint John Ternus the new company CEO in September (while current leader Tim Cook takes a seat on the board) the company appears to be firing on all cylinders ahead of the leadership transition. 

What’s going well

Just look at the evidence: 

• Apple is building market share across its entire product range; even memory-driven price inflation doesn’t seem to have dampened demand for its hardware yet.
• While Apple had to raise prices, the company’s MacBook Neo remains seriously popular. It’s sitting atop Amazon’s US best-selling chart, which currently includes six Macs in the top 10. The Neo has topped this chart since its introduction.
• Apple’s iPhone 17 series continues to sell well, with recent market data showing sustained growth. Both Counterpoint and IDC tell us that iPhone shipments continue to increase, even as other vendor shipments slide.
• IDC analyst Francisco Jeronimo recently estimated that Apple’s upcoming foldable iPhone Ultra could grab 29.4% of global folding smartphone sales this year, rising to 34.9% in 2027.
• The company’s new 27 series of operating systems is attracting a great response as beta testers report that it is already solid, stable, and performing well.
• The AI narrative has really changed, with analysts no longer quite so starry-eyed at the prospects for the big frontier AI firms. Apple’s edge-AI-enabling approach is winning converts.

What’s coming up

The company’s newly-filed lawsuit against OpenAI may or may not succeed, but it will certainly help consolidate recognition of the importance of Apple’s designs and intellectual property in whatever hardware emerges from the AI firm. It also means both Apple and OpenAI are already competing in hardware, even though neither company yet offers anything that directly challenges the other. 

Apple has just set out its stall to brand-loyal fans in a big way and did so before OpenAI gets to woo the same set of customers with a wriggle of its Jony Ive-tinged talisman.

The stage is set for intense competition between the two. Though some say Apple’s needs to improve employee retention, if it does find proof of efforts to use recruitment to engage in industrial espionage, it’ll be easier to represent its own products as being the OG for new hardware. 

If nothing else, it means consumers will forever be asking, “If OpenAI’s designers are so good, why did it need to poach them from Apple?” Doubt is a weapon.

Managing perception

It doesn’t matter how the case goes, because there fight is already affecting consumer psychology. It also means that as Ternus prepares to take his seat atop the rainbow-colored Apple throne, we can already size him up. “A man is measured by his enemies,” Joe Abercrombie wrote in “The Trouble With Peace.”

Given the proximity of the leadership transition, it’s highly probable that Ternus signed-off on the litigation; in doing so he — and Apple — tell us to expect more of the same. 

Apple has, rightly or wrongly, decided that OpenAI will become its new existential bugbear, following in the footsteps of Microsoft Windows, Real Networks, Adobe Flash, Android, and Samsung, all of whom have been useful foils against which Apple has been able to build and maintain its identity.

Looking at that list, you’d be tempted to believe that nothing much is new. Apple has often defined itself by the enemies it sometimes keeps. What has been will be again, which in this case means even as OpenAI attempts to carve out an identity as a hardware manufacturer delivering solutions to compete with Apple and Google, Ternus’ team’s looks to drive a consensus-shaped wedge into the pro-LLM propaganda. 

That blow comes as Apple finally gets its act together around AI, and as the company prepares for a future in which the world’s most-used wearable device also becomes the wearable way to woo Siri AI.

My kingdom come

Rising market share, powerful solutions, an increasingly recognized and respected approach to AI, and an ideological crusade — these details constitute Apple’s place today and are Tim Cook’s coronation gift to Ternus. He’s passing along a strong and hyper-profitable baton that screams of timeliness and relevance even as the company gets set, ready, to go with a year or two of new product designs, new product families, and a 20^thanniversary iPhone.

This is Apple’s party. OpenAI’s name didn’t make the list. 

You can follow me on social media! Join me on BlueSky,  LinkedIn, Mastodon and subscribe to The Core.

Building a presentation can take lots of time. There are design choices to figure out: the slide layouts, fonts, theme colors, and so on. You can use a template to skip this hassle, but you still have to paste your text and other content into the slides and edit it all so that the results are visually appealing.

In PowerPoint, Microsoft’s Copilot AI assistant can now automate the heavy lifting of presentation creation. It can generate a first-draft presentation in minutes, then help you edit it. You can also prompt Copilot to help you quickly understand the contents of a presentation and glean insights from it. Use the tips in this guide to save oodles of time as you create and work with presentations.

Who can use Copilot in PowerPoint

Individuals with a Microsoft 365 Personal, Family, or Premium subscription have access to Copilot from within PowerPoint and other Microsoft 365 apps. Users with a Premium plan have higher Copilot usage allowances and access to advanced AI features.

For business users, it’s more complicated. Organizations with more than 2,000 users must pay for Microsoft 365 Copilot licenses for their users in addition to their regular Microsoft 365 licenses. Users at organizations with fewer than 2,000 users can use Copilot within M365 apps even without the M365 Copilot add-on licenses, but there are limitations in usage, speed, and feature availability.

To see what kind of access you have, log in to Microsoft’s Copilot Chat web hub and look for your name in the lower left corner. If you see “M365 Copilot (Premium)” under your name, you can use Copilot in M365 apps with priority access and advanced features. “M365 Copilot (Basic)” means you can use Copilot in M365 apps with lower-priority access and limited features. If you see “Copilot Chat (Basic)” or nothing below your name, you can’t use Copilot in M365 apps.

(Copilot Chat Basic users do get some Copilot functionality, including the ability to generate presentations, via the Copilot Chat hub. See our Copilot Chat tutorial for details.)

In this article:

• Working with Copilot in PowerPoint
• Create a presentation template
• Create a presentation from a document
• Add content from a document to a slide
• Refine your slide text
• Find or create an image
• Expand your presentation with relevant slides
• Summarize a presentation
• Answer questions about a presentation
• Help you navigate a large presentation
• Generate speaker notes and/or an FAQ

Working with Copilot in PowerPoint

First, let’s quickly go over the notable settings of the Copilot sidebar.

When you have a presentation open in PowerPoint, click the Copilot icon; it may be floating at the lower-right corner of your PowerPoint window or parked at the right end of the Ribbon toolbar. The Copilot sidebar will open along the right of the page. You’ll type your prompts to Copilot inside the chat window in this pane.

Howard Wen / Foundry

Agent mode: By default, Copilot can build a new presentation or make changes to an existing one in the main PowerPoint window. This is known as “agent mode.” To change this so that Copilot can’t take direct action on a presentation (all its responses appear in the sidebar), click the Allow editing button above the chat window and change it to Chat only.

The tips in this guide require that Copilot be in agent mode, so make sure you see Allow editing above the chat window.

Choice of AI model: Behind the scenes, Copilot has access to various genAI models, including different versions of Anthropic Claude and OpenAI GPT.  By default, it decides which model to use based on your prompt. You can set it to use a particular model: click Auto at the upper right of the Copilot pane and select a model from the dropdown that opens.

Howard Wen / Foundry

The tips in this guide should work fine on the default Auto setting. But feel free to experiment switching to specific models to see which give you the best results for particular tasks.

Important: Remember that generative AI output often includes errors, so always check Copilot’s output for accuracy. (Also see our tips for reducing hallucinations in Copilot.) You’ll likely want to rewrite it in your own voice as you’re reviewing it.

1. Create a presentation template

For many people, the hardest part of creating a presentation is getting started. What types of information should be included on the slides, and in what order? Copilot can give you a leg up by creating the type of presentation you need, with placeholder data that you can later replace with your own.

Start a new presentation, open the Copilot sidebar, and type your prompt into the chat window. It’s best to provide very specific details in your prompt. The more context or details you provide, the more likely Copilot will generate a presentation template that suits your needs.

A good prompt should contain the slide count, subject, audience, and tone. Example:

• Create a 6-slide presentation for a sales meeting focusing on Q1 revenue. The audience is the sales team, so keep the tone professional and focused on the sales data.

Copilot may ask a series of follow-up questions, such as your preferred visual style and desired level of detail. Then it will generate a presentation template.

Howard Wen / Foundry

You can optionally prompt Copilot for revisions, and when you’re happy with the template, swap in your own data.

2. Create a presentation from a document

You can attach a document (such as a Word document, Excel spreadsheet, or PDF) and prompt Copilot to generate a presentation based on its contents. This works best with a structured-format document (such as a business plan, project proposal, or summary report) that contains sections with headings.

Copilot can extract the document’s text and structure to generate the slide content for the new presentation. This can especially be useful for quickly turning a long report into a visually appealing presentation.

In the Copilot pane, click the + icon at the bottom of the chat window. A list of documents that you’ve recently accessed appears. Select the one that you want Copilot to use. Alternatively, click the magnifying glass icon and inside its search box, type a few letters of the filename for the document you want. (Business users with an M365 Copilot license can select up to five files for Copilot to pull from when creating a presentation.)

Howard Wen / Foundry

Then in the chat window, you can enter a prompt that’s as simple as “Create a presentation,” although as always, providing more details and context is better. This is especially important for corporate users who reference multiple source files. It’s useful to tell Copilot what data to pull from each document.

Answer any follow-up questions that Copilot asks, and it will then generate the presentation.

Howard Wen / Foundry

Note: Your marketing department may have created one or more branded company templates for Copilot to work from. If that’s the case at your organization, simply open the appropriate company template as your first step. Then you can upload docs and type a prompt as described above. Copilot will create a presentation using the branded template.

3. Add content from a document to a slide

Manually copying text or other content from a document and pasting it into a new slide is a chore. Instead, you can prompt Copilot to extract information directly from a Word document, Excel spreadsheet, or PDF to create new slides.

In the Copilot pane, attach the document using the same steps described in tip 2, then tell Copilot to create a slide from the document. As always, it helps to provide details such as the new slide’s focus or what data to include:

• Add a slide based on the attached document.
• Use the attached file to add a slide about the project budget that focuses on Q1 projections.
• Summarize only the financial section of the attached document as a slide.

Howard Wen / Foundry

4. Refine your slide text

A presentation should be visual and display only the core message. Conciseness and proper writing tone are essential for your slides, so that they don’t lose the attention of your audience.

You can prompt Copilot to refine text on an individual slide in various ways, such as rewriting it in a more professional tone or making it more concise. Highlight the text inside a text box on the slide. On the toolbar that appears over the highlighted text, click Edit with Copilot.

On the menu that opens, you can select a preset prompt to refine the text, such as Condense or Make professional. Or, at the top of this menu, you can type a prompt to rewrite the highlighted text.

Howard Wen / Foundry

Note that this feature affects all the text inside the text box. To rewrite only a portion of text inside a text box, you must split that portion out into a separate text box.

Alternatively, you can prompt Copilot to analyze your entire presentation and tighten up the wording throughout all of its slides. For example:

• Make these slides more visual and use less text.

5. Find or create an image

If you have Copilot generate a presentation from an existing Word document that contains images, it will incorporate those images into the presentation. If there are no images in the source document, you can ask Copilot to find or create one and add it to a slide.

To add a stock image or an image from your organization’s brand library, tell Copilot what you’re looking for:

• Add a stock photo of young adults in a cafe drinking boba tea.
• Add a photo from our asset library of young adults in a cafe drinking boba tea.

To have Copilot create an image using Microsoft’s Designer image generation tool, describe your desired image. As always, specificity is helpful:

• Create a photorealistic image of a diverse group of 5 or 6 fashionable young adults sitting in a cafe drinking boba tea. They’re smiling or laughing, and some are looking at their phones.

Howard Wen / Foundry

Just as you need to review any text output from Copilot, take a close look at generated images to be sure nothing looks off.

Also note that Copilot image generation isn’t always reliable in PowerPoint. For some time during our testing for this story, Copilot said it couldn’t create an image because “the image generation service is returning a server error on every attempt.” After about a day and a half, the service began working again.

6. Expand your presentation with relevant slides

As you’re building your presentation, you may find that it’s become text heavy. Or perhaps it could use more visually oriented slides to break things up and make its progression flow better. Copilot can generate and insert new slides that are based on the content of the slides already in the presentation.

In the Copilot pane, specify exactly where you want the new slide to go. This helps Copilot to analyze the content of the slides before and after where you want the new slide. Then it can generate a slide to bridge between the two slides. Examples:

• Add a slide after slide 3 about our competitive advantages.
• Add a slide after slide 11 that transitions to slide 12.

Howard Wen / Foundry

7. Summarize a presentation

Maybe you need a quick refresh of your presentation before an important meeting. Or maybe a co-worker has sent you a presentation that’s packed with lots of slides. You can prompt Copilot to generate a summary of the presentation’s overall messaging.

In the Copilot pane, just type “summarize this presentation.” You can also have Copilot flag key slides that contain important information: “show me key slides.”

Howard Wen / Foundry

8. Answer questions about a presentation

As you’re reviewing a presentation, especially one that you didn’t create and are not familiar with, you can get Copilot to pull key data points from its slides.

In the Copilot pane, type specific informational questions. Examples:

• What are the action items in this deck?
• What is the proposed budget mentioned here?

If Copilot can’t find the exact answer to the question you ask, it will provide related information from the presentation.

Howard Wen / Foundry

This method can also help you validate that your presentation includes everything you want it to. If you ask Copilot about the action items in a presentation and it can’t find any, you know you need to add them. (Copilot will likely offer to generate them for you based on the rest of the slides.)

You can even take this tactic a step further and ask Copilot if the presentation is missing any important data, if any slides are weak or confusing, if there are any awkward transitions, if there are key points that should be better emphasized, and so on.

9. Help you navigate a large presentation

In the business world, presentations with dozens of slides are not uncommon, such as for financial reports or project documentation. Trying to find a specific slide or multiple slides can be tough. Copilot can help you navigate such a presentation.

In the Copilot pane, prompt Copilot to find slides based on specific topics. Example:

• Show me the slides about the project timeline.

Copilot will analyze the presentation and reply with a list of links to the relevant slides. Click one of these to jump directly to that slide.

Howard Wen / Foundry

10. Generate speaker notes and/or an FAQ

Here’s a great timesaver when you’re preparing to show your presentation to an audience: Copilot can automatically generate suggested speaker notes for you, based on the content of your slides. Example prompt:

• Write speaker notes for every slide with one talking point per slide.

Howard Wen / Foundry

In a related feature, Copilot can create a frequently asked questions list (FAQ) for you to consult in your speaker notes or to present as a slide:

• Write an FAQ for these slides.

Copilot will ask where you want the questions and answers added — as a new slide at the end, integrated into the speaker notes of relevant slides, or somewhere else that you designate. Make a selection, and Copilot will generate the FAQ based on the content of your presentation.

Howard Wen / Foundry

Related reading:

• 11 cool things Copilot can do in Excel
• 9 ways Copilot can turbocharge OneNote
• PowerPoint for Microsoft 365 cheat sheet
• Copilot Chat: Your hub for document creation and analysis
• How to curb hallucinations in Copilot (and other genAI tools)
• Microsoft Copilot can boost your writing in Word, Outlook, and OneNote — here’s how
• More Microsoft tips and tutorials

Here in this high-tech era of 2026, keeping important info backed up and synced should be effortless and something that just happens on its own, automatically, without any actual thought or ongoing human effort.

In many areas of our digital life, that mercifully does Just Work™ in exactly that way. Fire up an email in most modern mail services, and you can stop at any point and find your in-progress draft in that same app on any other device. The same applies to any file you’re finessing within Google Drive or other cloud storage services or document you’re dawdling over in Docs.

One area where seamless syncing somehow still doesn’t occur, though, is in the domain of downloaded documents on Android. If someone sends you a PDF or a Word file and you save it to your phone, that file exists in an archaic-seeming silo — only locally, on that one gadget. And that, of course, means (a) you can’t access it from any other device, and (b) if you misplace your phone or move into a new one at some point along the way, the file will be left behind in time and entirely unavailable.

Well, take a moment to join me in celebration: Amidst all the Gemini gobbledegook that no one asked for (and that often falls somewhere between “pointless” and “actively counterproductive”), Google’s giving us a major upgrade to Android’s backup capabilities right now. It’s a simple-seeming switch buried in your system settings, and it’s up to you to find and activate it.

Once you do, though, those once-orphaned documents on your Android device’s local storage will be perpetually synced and protected, automatically, without any ongoing thought or effort.

All you’ve gotta do is find and flip that one new switch.

[Don’t let yourself miss an ounce of Android Intelligence. Join my free weekly Android Intelligence newsletter and get one new thing to try in your inbox every Friday!]

The Android backup lowdown

So, for a quick bit of pertinent context on this: Android’s backup systems have actually come a really long way over the years.

‘Twas a time, y’see, when little to nothing about you would sync and carry over automatically from one Android device to another. Years ago — back in the ancient-seeming prehistoric era of the early 2010s — Android enthusiasts in the know would rely on community-created third-party apps for everything from remembering and resyncing downloaded apps to restoring data from within those apps and onward. And reconfiguring your system preferences would be a whole time-consuming song and dance every single time you reset a device or moved into a new one, as little to nothing would automatically carry over.

Most of that stuff is now effortless and automatic. And, thanks to apps like Google Messages, Calendar, Drive, and Docs, many other areas of important data are also synced on their own at the app level — outside of any system mechanisms.

Locally stored files, however, have remained an awkward omission. To this day, anything you download on any Android device exists only on that one device and isn’t synced or backed up anywhere. The only way that happens is — in a blast-from-the-past twist — if you go out of your way to find and set up a third-party app to handle the heavy lifting.

That brings us to today. Right now, as we speak, Google’s in the midst of sending out a quiet under-the-hood update that (brace yourself…) adds in the option to automatically sync and back up any documents on your device as a native part of Android’s backup setup.

See?

JR Raphael, Foundry

The option is on its way to all devices running 2018’s Android 9 release and higher. (If you’re still using a phone with an Android version older than that, you’re now a whopping eight years out of date, and you have much bigger problems.)

Once the added option is present and available for you, you’re literally lookin’ at 10 seconds to find and activate it.

Lemme show ya how.

Android’s document backup addition

I promise: This couldn’t be much simpler.

No matter what kind of Android device is in front of you, just head into your system settings and open the section called “Accounts and backup,” “Back up or copy data,” or something along those same lines. (The exact wording can vary based on who made your device and when it was released or last updated.)

Either tap the line labeled “Google Backup” or look for an option to “Back up data” via Google Drive. You should then either see a series of options for different areas of available backup right then and there — or, depending on your device, you might have to tap a line labeled “Other device data” (or something similar) to find the full list of possibilities.

However you get there, once you’re lookin’ at that list, you’ll see a newly added line for “Documents” if this latest under-the-hood update has reached you.

JR Raphael, Foundry

And from there, all that’s left is to tap it and enable the switch to include that in your automated backups from that moment forward.

If you aren’t seeing the option yet, don’t panic. Google always sends these under-the-hood updates out bit by bit over time, so the change probably just hasn’t reached your device quite yet. As long as you’re running Android 9 or higher, it’ll get there. Set yourself a reminder to check back once a week or so. Odds are, you’ll see it pretty soon.

Notably, all documents synced in this way are always encrypted for security, and they’re kept in your personal (or, depending on the nature of your account, perhaps company-connected) Google Drive storage. That does mean they’ll count against your overall Google storage total, so keep an eye on your Drive storage total to make sure you’re in solid shape and look to the Google One storage hub if you ever want some simple suggestions for freeing up space.

Speaking of other Google services: If you ever want to keep other types of locally stored non-document files from an Android device synced and available elsewhere, you can easily rely on Google Photos for syncing screenshots and other images — after enabling sync in general, be sure to look in the app’s “Collections” areas to find the “On this device” folder and then flip the toggle to “Backup all device folders” (or get more nuanced and open specific individual on-device folders if you want to sync some but not all of those areas) — and you can still turn to those aforementioned third-party apps for broader syncing of anything else imaginable.

But with documents now being handled automatically and natively, that’s one big worry now out of your hair. Just note that the onus will fall on you to find and flip the switch and actively opt in to the feature on each and every Android device you’re using.

Take 10 seconds to do that, though, and you’ll have one less void in your Android data arena. And you don’t need Gemini to tell you that that can only be a good thing.

Get practical Android knowledge in your inbox every Friday with my free Android Intelligence newsletter — one new thing to try each week, straight from me to you.

OpenAI has launched Presence, an enterprise service for deploying voice and chat agents that can resolve customer and employee requests, potentially automating some work now handled by frontline support teams.

The agents can answer questions and operate IT systems, and enterprises can decide what actions the agents may take and when they should seek human approval for actions or transfer a case to a human.

OpenAI is already using Presence internally for its English-language phone support channel, where it verifies callers and uses account information to complete approved actions. The company said the system resolves 75% of inbound issues without human assistance.

Another OpenAI service, Codex, can be used to monitor agents and suggest updates or improvements to processes. In OpenAI’s own tests, suggestions from Codex helped reduce handoffs to humans by 15 percentage points over 10 days, it said. Presence also includes simulation and evaluation tools that allow companies to test an agent before deployment. The tests assess whether it reaches the correct outcome, follows company policy, and hands a case to an employee when required.

OpenAI intends each Presence deployment to deal with one kind of task, for example billing issues, insurance claims, or employee IT service requests, with agents getting only the knowledge and system access required for that task.

Presence is not a self-service product: Enterprises will have to sign up for the limited availability program, with integration performed by OpenAI or selected global systems integrators.

Companies exploring or testing Presence include Spanish bank BBVA, which is evaluating the service for everyday banking support in Mexico, and Japanese technology group SoftBank, which is using it in trials involving Japanese-language customer interactions. Australian insurer IAG is assessing whether the technology can help it respond to surges in customer demand during severe weather events.

Workforce impact

OpenAI’s announcement did not address the potential effect of Presence on employment. But its claimed automation rate raises questions about how the technology could affect staffing in customer service and other support functions.

Pareekh Jain, CEO of Pareekh Consulting, said CIOs should regard the 75% figure as evidence that the technology can work, rather than as a benchmark that every enterprise can expect to reach.

Jain said OpenAI’s deployment benefits from being built around the company’s own products and data. Large enterprises may achieve lower automation rates because they must contend with fragmented legacy systems, uneven knowledge bases and more complex compliance demands.

“Most organizations should expect lower initial automation levels that improve over time as the AI agent is refined,” Jain said.

The first workforce effect is more likely to be slower hiring than immediate layoffs, according to Tulika Sheel, senior vice president at Kadence International.

“The roles most exposed are likely to be repetitive, high-volume functions such as frontline customer support and routine back-office processing,” Sheel said. “However, I would expect the first impact to be on hiring and team growth rather than immediate large-scale job cuts. Over time, enterprises may redesign roles around AI-assisted workflows, with humans focusing more on complex cases, escalation, and relationship management.”

Jain said Tier-1 support agents handling predictable queries would face the most exposure. Broader reductions would become more likely only after companies reorganize their operations around the technology.

However, Lian Jye Su, chief analyst at Omdia, said Presence is unlikely to increase the threat of job displacement because companies have used similar customer-support automation from vendors such as Genesys, NiCE, Five9 and AWS for years.

Enterprises are more likely to use Presence alongside employees, with AI handling routine requests while people remain responsible for work requiring judgment and empathy, Su said.

Cost and operational risks

Analysts said CIOs should examine whether Presence can maintain resolution quality as usage grows, since fewer human handoffs could leave employees dealing with a more difficult mix of cases.

“The key question is not simply how many tasks AI can handle, but whether it can handle them reliably at scale,” Sheel said.

The financial case will depend partly on the cost of connecting Presence to existing systems and maintaining the controls needed to govern its use, according to Jain. “Often the biggest cost of enterprise AI is not tokens but integration and governance,” Jain added.

Companies will need to determine what systems and data the agents can access, monitor their performance, and audit the actions they take. Those investments could offset early savings.

Su said the complexity of enterprise IT will make it difficult for OpenAI to automate entire workflows on its own. Enterprises will still need to work with other technology providers and human employees, while CIOs will favor systems that can be audited and integrated with existing infrastructure.

Jain said the economics could improve if companies use the same integrations and governance controls across additional workflows.

This article first appeared on CIO.

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Enterprise Architecture (EA) Tools unterstützen Unternehmen und Organisationen dabei, mit ihren IT-Strategien die Geschäftsziele optimal zu unterstützen. Sie sorgen ebenfalls dafür, dass Unternehmen ihre Roadmaps für die digitale Transformation geordnet vorantreiben können. EA Tools bieten dafür unter anderem Collaboration-, Reporting-, Testing- und Simulationsfunktionen. Mit deren Hilfe lassen sich Modelle implementieren, die Geschäfts- und IT-Prozesse gezielt verbessern.

Um die beste Lösung für Ihr Unternehmen zu finden, sollten Sie zuerst prüfen, ob sich das jeweilige Tool mit Ihrem Technologie-Stack integrieren lässt. Anschließend gilt es abzuwägen, ob die Informationen, Diagramme und Tabellen, die die Software zur Verfügung stellt, für das Unternehmen auch einen echten Nutzwert haben.

Empfehlenswerte Enterprise-Architecture-Tools

Nachfolgend finden Sie einen Überblick über die wichtigsten Enterprise-Architecture-Tools – in alphabetischer Reihenfolge. Sie stellen einen Mix aus Visualisierungs-, Collaboration- und Project-Management-Funktionen bereit und unterstützen eine Vielzahl von Enterprise Architecture Frameworks.

Ardoq

Nachdem zuerst über einfache Formulare Informationen von Usern, Entwicklern und sonstigen Stakeholdern im Unternehmen eingesammelt wurden, lässt sich mithilfe von Ardoq ein digitaler Zwilling der gesamten Organisation erstellen. Der Ansatz setzt also darauf, die Menschen, die in ihren Rollen mit den verschiedensten Systemen arbeiten, realistisch in ihrer Arbeitswelt abzubilden.

Jede Mitarbeiterin und jeder Mitarbeiter im Unternehmen kann später von den Netzwerkvisualisierungen und Datenfluss-Diagrammen profitieren, um seine eigene Rolle optimal zu unterstützen und den Arbeitsplatz immer wieder anzupassen und zu modernisieren. Das Tool lässt sich mit den wichtigsten Cloud-Plattformen integrieren. Es bietet eine API, die individuelle Anpassungen in allen wichtigen Programmiersprachen (Python, C#, Java, etc.) ermöglicht.

Wichtigste Use Cases:

• “Architektonischen Stress” bei Lastspitzen simulieren, falls größere Veränderungen bevorstehen;

• Verstehen, wie verändertes Nutzerverhalten neue Anforderungen generiert;

• Application Portfolio Management, um besser strategisch zu planen.

Atoll Group SAMU

Das EA-Tool SAMU macht die Enterprise Architecture sichtbar, indem es tiefe Verknüpfungen zwischen On-Premises-Systemen, dem Cloud-Layer und Tools für das Business Process Management aufzeigt. Das Tool der Atoll Group bietet vielfältige Integrationsmöglichkeiten, zum Beispiel mit Monitoring-Tools (etwa Tivoli, ServiceNow), Configuration-Management-Datenbanken (zum Beispiel CA, BMC) oder Service-Organisations-Tools (BMC, HPE). Alle Informationen fließen in ein zentrales Datenmodell ein, das um den zusätzlichen Input der Stakeholder weiter angereichert wird.

Wichtigste Use Cases:

• Enterprise-Architektur visualisieren;

• strategische Planungsprozesse und Architektur-Reviews mit Informationen unterfüttern;

• mithilfe einer visuellen Verständnisgrundlage die Kommunikation verbessern.

Avolution Abacus

Dieses Tool erfasst die Breite und den Umfang der Unternehmensarchitektur mit Hilfe eines auf Diagrammen basierenden Dashboards. Die Integration mit gängigen Tools wie SharePoint, Excel, Visio, Google Sheets, Technopedia oder ServiceNow vereinfacht die Nutzung. Abacus wurde inzwischen auch um einen Machine-Learning-Layer ergänzt, der es Anwendern ermöglicht, ein Modell zu trainieren, das ihnen beispielsweise hilft zu erkennen, wer im Unternehmen für welches System verantwortlich ist.

Wichtigste Use Cases:

• die IT für das gesamte Unternehmen “öffnen”, um ein allgemeines Verständnis der Datenflüsse zu erzeugen;

• umfassendes Enterprise Modeling, um eine Roadmap für künftige Entwicklungen zu erstellen;

• Business-Metriken tracken, die mit der Unternehmens-Performance zusammenhängen.

BOC Group ADOIT

ADOIT soll Teams dabei unterstützen, Ressourcen zu verwalten, Bedarfe vorherzusagen und Assets zu tracken. Dazu mappt das Tool jedes System oder Softwarepaket mit einem Objekt. Die Datenflüsse zwischen den Systemen werden in Beziehungen umgewandelt, die von diesen Objekten mithilfe eines anpassbaren Metamodells erfasst werden. Geschäftsprozesse können auf ähnliche Weise über ein gut integriertes Begleitprodukt namens ADONIS modelliert werden. ADOIT ist Web-basiert und lässt sich auch mit Tools wie Atlassian Confluence integrieren, um die Datenerfassung und -entwicklung zu beschleunigen.

Wichtigste Use Cases:

• ein unternehmensweites Modell erstellen, das bei sämtlichen Teammitgliedern ein Verständnis über den Stack schafft – und wie man diesen verbessern kann;

• vollständiger Zugriff auf EA-Daten über eine Mobile-Anwendung;

• bei Fusionen und Übernahmen den Tech-Bereich durch genaues Asset-Mapping orchestrieren.

Bizzdesign Hopex

Nach der Übernahme von Mega International zählt die Hopex-Plattform zum Portfolio von Bizzdesign. Sie soll dabei unterstützen, Unternehmensanwendungen zu modellieren und dabei ein Verständnis der von ihnen unterstützten Geschäfts-Workflows schaffen. Dabei liegt ein Schwerpunkt auf den Bereichen Data Governance und Risikomanagement. Hopex basiert auf Microsoft Azure und stützt sich auf eine Reihe offener Standards wie GraphQL und REST Queries, um Informationen aus Komponentensystemen zu sammeln. Das Reporting ist mit den Office-Tools von Microsoft sowie mit grafischen Lösungen wie Tableau und Qlik integriert.

Wichtigste Use Cases:

• datengestützte Erkenntnisse herbeiführen, um Cloud- und Anwendungsbereitstellung zu steuern;

• akkurate Nutzungsmodelle erstellen, um Architekturanforderungen zu verstehen;

• eine Bedarfsschätzung mit Umfragen und anderen Tools vornehmen, um für die Zukunft zu planen.

Bizzdesign Horizzon

Das Tool dient dazu, Business Workflows und den zugrundeliegenden Tech-Stack zu modellieren. Dazu bietet Horizzon ein Graph-basiertes Modell, das Daten von sämtlichen Stakeholdern einsammelt und diese an eine Analytics-Engine weitergibt. Im Ergebnis entstehen Diagramme, die den aktuellen Systemzustand widerspiegeln. Wichtige Schwerpunkte dieses Tools sind Change Management und Zukunftsplanung: Horizzon ist nicht zuletzt dafür konzipiert worden, die Risiken eines Redesigns zu minimieren. Das Toolset unterstützt die wichtigsten Frameworks ArchiMate, TOGAF und BPMN. Neben Mega hat Bizzdesign im Januar 2025 auch den EA-Geschäftsbereich der Software AG – Alfabet – übernommen.

Wichtigste Use Cases:

• Vorhersage zukünftiger Anforderungen durch Predictive Modeling;

• Orchestrieren von Workflows auf der Basis der technischen und der Business-Architektur;

• Antizipieren von Risiken sowie Security- und Governance-Problemen durch die Modellierung von Datensicherheitsanforderungen.

Capstera

Das Tool von Capstera fokussiert darauf, die Business Architecture selbst abzubilden. Value und Process Maps helfen dabei, die Rollen der verschiedenen Unternehmensbereiche zu definieren und nachzuverfolgen. Dabei können im laufenden Prozess Verknüpfungen mit den zugrundeliegenden Softwarprodukten und Tools hinzugefügt werden.

Wichtigste Use Cases:

• Reports erstellen, die sich erst einmal mit der Business-Architektur selbst beschäftigen;

• Beziehungen zwischen Menschen, Abteilungen und Rollen analysieren;

• die langfristige strategische Planung vorantreiben.

Clausmark Bee360

Teammitglieder, die Clausmarks Flaggschiffprodukt Bee360 (früher Bee4IT) verwenden, wollen eine einfache “Single Source of Truth” über die Workflows im Unternehmen. Ziel ist es, verschiedenen betrieblichen Rollen intelligentere Entscheidungen zu ermöglichen. Das Modul Bee360 FM (Finanzmanagement) bietet etwa die Möglichkeit, Kosten nachzuvollziehen und zuzuordnen. Die Anwender können verschiedene solcher Module miteinander verknüpfen, um EAM, Finanzmanagement, Portfolio Management und Agile Planning nahtlos zu integrieren – bei maximaler Transparenz.

Wichtigste Use Cases:

• C-Suite-Ebene befähigen, Projekte zu managen und Assets zuzuweisen;

• präzise digitale Zwillinge entwickeln, um ein Verständnis über Datenflüsse zu schaffen und künftige Erweiterungen zu planen;

• integrierte Wissensdatenbank aufbauen, um alle digitalen Workflows zu tracken.

EAS

Das Essential-Paket von EAS (Enterprise Architecture Solutions) nahm als Open-Source-Projekt seinen Anfang und hat sich inzwischen zu einer kommerziell verfügbaren Cloud-Lösung weiterentwickelt. Das Tool erstellt ein Metamodell, das die Interaktionen zwischen Systemen und Geschäftsprozessen beschreibt. Ebenfalls enthalten sind Pakete, um gängige Business Workflows wie Datenmanagement oder DSGVO-Compliance zu tracken.

Wichtigste Use Cases:

• den technischen Reifegrad der eigenen Architektur evaluieren;

• Sicherheit und Governance durch besseres Asset Tracking optimieren;

• wachsende Systemkomplexität kontrollieren und managen.

OrbusInfinity

Orbus Software hat Anfang 2025 die Akquisition seines Konkurrenten Capsifi abgeschlossen. Der Anbieter stellt mit OrbusInfinity eine Enterprise-Transformation-Plattform auf KI-Basis zur Verfügung, die schnellere, bessere Entscheidungen, Kosteinesparungen und Risikominimierung verspricht. Architecture-Teams sollen mit Hifle von OrbusInfinity mit einer Vielzahl von Stakeholdern interagieren können, um eine “digitale Blaupause” ihres Unternehmens zu generieren, die eine einheitliche Sicht auf das aktuelle und künftige Geschäft realisieren soll. Diverse Drittanbieter-Tools lassen sich außerdem mit der Plattform integrieren, darunter etwa von Microsoft, Flexera, ManageEngine oder ServiceNow.

Wichtigste Use Cases:

• Stakeholder-Management;

• Enterprise-Landschaften visualisieren;

• Entscheidungsfindung und Datenanalyse automatisieren.

Planview Enterprise One

Planview bietet eine ganze Reihe von Produkten, mit denen Unternehmen Teamwork, Prozesse und die Enterprise Architecture nachvollziehen können. Die Enterprise Tools sind in drei Kategorien unterteilt: strategisches Portfolio-Management, Produktportfolio-Management und Projektportfolio-Management. Im Zusammenspiel entstehen hardware- und Software-übergreifende Layer, die rollenbasierte Perspektiven für Führungskräfte und Teammitglieder eröffnen. Das Toolset integriert mit gängigen Ticket-Tracking-Systemen wie Jira, um Workflow-Analysen und Reports zu erstellen. Inzwischen hat Planview nach einer Übernahme neue Tools in sein Portfolio integriert, die früher unter den Namen Daptiv, Barometer und Projectplace bekannt waren.

Wichtigste Use Cases:

• eine langfristige, strategische Vision für die Architekturentwicklung aufbauen;

• Entwicklungsarbeit auf Projektebene tracken und in eine beliebige Strategie integrieren;

• mit Fokus auf die Customer Experience und die Produktstruktur den Change vorantreiben.

QualiWare Enterprise Architecture

Das Enterprise Architecture Tool von QualiWare ist Teil einer größeren Sammlung von Modellierungswerkzeugen, die darauf abzielt, sämtliche Geschäftsprozesse zu erfassen. Beispielsweise ist es möglich, einen digitalen Zwillinge zu bauen, mit dem sich Customer Journeys nachvollziehen lassen. Qualiware hat diverse KI-Algorithmen integriert, um Dokumentation und Process Discovery zu optimieren.

Wichtigste Use Cases:

• ein kollaboratives Ökosystem für Business Manager aufbauen, das ein Verständnis von der Enterprise Architecture vermittelt;

• architektonische Designelemente erfassen, um ein Wissens-Ökosystem rund um den Stack aufzubauen;

• eine breite Beteiligung in Sachen Dokumentationserstellung und -überprüfung fördern.

Quest Erwin Evolve

Das Erwin Evolve Tool von Quest hat sich von einem Datenmodellierungs-Tool zu einem System für Enterprise-Architecture- und Geschäftsprozess-Modellierung weiterentwickelt. Um die Komplexität moderner, ineinandergreifender Softwaresysteme und der von ihnen gemanagten Geschäftsprozesse zu durchdringen, können Anwender auf benutzerdefinierte Datenstrukturen zurückgreifen. Das Web-Tool erstellt Modelle, rollenbasierte Diagramme und andere Visualisierungen, die in allgemein zugängliche Dashboards einfließen. Zum Paket gehört ein KI-basiertes Modellierungs-Tool, das Whiteboard-Skizzen integrieren kann.

Wichtigste Use Cases:

• einen digitalen Zwilling für die strategische Modellierung der Enterprise Data Architecture erstellen;

• Customer Journeys verstehen;

• Services und Systeme mit Application Portfolio Management tracken.

SAP LeanIX Enterprise Architecture Suite

Die Tool-Sammlung von LeanIX umfasst unter anderem Enterprise Architecture Management und andere Bereiche, die für Aufgaben wie SaaS– und Value-Stream-Management wichtig sind – etwa um Cloud-Deployments und darauf laufende Services zu tracken. Die Daten die dabei über die IT-Infrastruktur gesammelt werden, fließen in ein grafisches Dashboard ein. Das Tool ist eng mit wichtigen Cloud-Workflow-Tools wie Confluence, Jira, Signavio und Lucidchart integriert. Das ist für Teams von Vorteil, die diese Tools bereits nutzen, um ihre Entwicklungsstrategien zu planen und umzusetzen. Seit November 2023 ist LeanIX Teil von SAP.

Wichtigste Use Cases:

• Anwendungsmodernisierung und Cloud-Migration managen;

• Obsoleszenz von Software-Services evaluieren;

• Kosten kontrollieren und managen.

ServiceNow

Die Tool-Sammlung von ServiceNow lässt sich auf verschiedene Architekturtypen herunterbrechen, darunter Assets, DevOps, Security und Service. Die Tools katalogisieren die unterschiedlichen Hardware- und Softwareplattformen, um Workflows und Datenflüsse im Unternehmen abzubilden und zu verstehen. Ausführliche Reportings und detaillierte Dashboards ermöglichen Analysen, auf deren Grundlage Risiken minimiert und die Ausfallsicherheit der Systeme erhöht werden können.

Wichtigste Use Cases:

• Tracken von Assets, Services und Systemen, die das Unternehmen ausmachen;

• Governance-Themen, Risikobegrenzung, IT-Management und Security Operations werden in einer Plattform zusammengeführt;

• durch die Integration von CRM-Tools lassen sich auch kundenorientierte Services managen.

Sparx Systems

Um Teams und Projekte verschiedener Größe und Komplexität zu unterstützen, hat Sparx vier Versionen seines EA-Tools entwickelt. Allen gemeinsam ist eine UML-basierte Modellierung, mit der sich die Komponenten komplexer Systeme tracken lassen. Eine Simulations-Engine ermöglicht “War Gaming” und vermittelt ein Verständnis darüber, wie sich Fehler ausbreiten und kaskadieren können. Sparx stellt zudem eine Vielzahl von vorgefertigten Design Patterns bereit, um Teams bei der Modellierung zu unterstützen.

Wichtigste Use Cases:

• Nachfrage- und Lastveränderungen zur Prognose künftiger Anforderungen simulieren;

• (potenzielle) Probleme durch eine Verbindungs-Matrix im Auge behalten;

• Dokumentation erstellen.

Unicom System Architect

System Architect ist eines der Angebote aus Unicoms Team Blue. Es handelt sich um ein Tool, das ein Metamodell verwendet, um automatisiert so viele Daten wie möglich über die laufenden Systeme zu sammeln – manchmal auch durch ein Reverse Engineering von Datenflüssen. Dieses systemweite Datenmodell kann über benutzerdefinierte Dashboards Teammitgliedern aller Rollen zugänglich gemacht werden. Ein weiteres erwähnenswertes Feature: Die Ressourcenzuweisung lässt sich mit Hilfe von Simulationen optimieren.

Wichtigste Use Cases:

• Was-wäre-wenn-Fragen zum Architekturmodell stellen;

• ein Metamodell von Daten und Systemen aufbauen;

• Migrations- und Transformationspläne erstellen.

ValueBlue BlueDolphin

Dieses EA-Tool sammelt Daten auf dreierlei Art:

1. Es importiert Basisdaten auf der Grundlage standardgesteuerter Automatisierung (ITSM, SAM).

2. Es arbeitet mit den Dateiformaten von Architekten und Systemdesignern – etwa ArchiMate oder BPMN.

3. Es gibt Fragebögen an andere Stakeholder heraus, die auf anpassbaren Vorlagen basieren.

Die aufbereiteten Informationen werden in einer visuellen Umgebung bereitgestellt, die Auskunft über die historische Entwicklung von Systemen gibt.

Wichtigste Use Cases:

• systemweite Daten von internen und externen Stakeholdern automatisiert und formularbasiert erfassen;

• zukunftsorientierte Reportings erzeugen, um den Change zu überwachen und voranzutreiben;

• Kooperation und Zusammenarbeit durch offenes Data Reporting fördern.

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Dieser Artikel ist im Original bei unserer Schwesterpublikation CIO.com erschienen.

I haven’t slept much in the past few weeks. Not because of some theoretical cyber risk that keeps many executives awake, but because reality just delivered a real wake-up call to our industry — a call that every executive must answer, now.

Imagine this: A major global enterprise, a company most of us interact with indirectly every single day, wakes up to find its entire digital environment obliterated. Thousands of employees in dozens of offices and remote locations are suddenly offline. Customers are cut off, supply chains grind to a halt and regulators are notified with a chilling admission: “We have no idea when we’ll be back.”

This wasn’t ransomware. There was no negotiation, no decryption key to buy, no easy way out. It was destruction — deliberate, coordinated and geopolitically motivated — not monetary.

As a chief customer officer who’s worked with countless customers on cyberattack risks, my perspective hits a bit differently than a CISO or a CTO. I see the aftermath, not just the attack surface. I see the faces behind the tickets, the operations team locked out of their own systems, the support agent answering panicked calls at dawn. And I ask: How many organizations have actually stress-tested their response to this scenario — not a hypothetical, but this very real, lights-out event? Here’s what every leader needs to confront today:

Recovery is not just a technical exercise

The first assumption to break during a real crisis is the belief that recovery is purely technical.

Many organizations have done tabletop exercises and have a backup and recovery playbook, so they feel prepared. They can point to backup windows, retention schedules and immutability controls. The moment a true blackout happens, a different reality surfaces. The people who own the recovery steps either do not know each other, lack the authority to make decisions without supervisor approval or need guidance from offline systems.

The reality is that technical infrastructure almost always holds up better than human infrastructure. Organizations have built their recovery strategy around the assumption that someone competent will be awake, available and empowered when a cyber event happens.

Still, backups are only as good as their independence. Let’s be blunt: If your recovery infrastructure shares identity, authentication or network trust with your Microsoft tenant (such as Azure, Microsoft 365 or Teams), you don’t actually have a recovery plan; you have a false sense of one — and a liability. A recent survey found that while 90% of organizations express confidence in their ability to recover from a cyber incident, fewer than one in three ransomware victims fully recovered their data.

True resilience means immutable, air-gapped backups, untouchable by the same compromise. Anything less is an illusion. I talk to customers about their recovery plans constantly. The customers who have rehearsed all scenarios sleep soundly. Those who haven’t? They’re rolling the dice.

Most business continuity plans ignore ‘total blackout’

I’ve reviewed hundreds of business continuity plans. Almost all assume partial failures — a region, an application, a data center. But what if every system, in every country, goes dark simultaneously? That’s an entirely different playbook. If your team hasn’t run a drill for a global, simultaneous outage, you’re not prepared. The probability is low, but the cost of being unready is existential.

Connected devices, OT systems, field hardware, partner integrations — they all plug into your enterprise network. When the core collapses, it’s not just IT at risk. It’s operational technology, physical safety systems and in regulated sectors, potentially human lives. Understanding and testing those interdependencies is non-negotiable.

This is also where boards need to change the conversation. A study found that only 5% of companies have cybersecurity experts on their board of directors. Recovery time objectives (RTOs) should not be buried in technical appendices. It’s all jargon to boards. That makes translation essential. RTOs must be explained in terms of business impact. “We can recover in four hours” is a technical statement. “Every hour of downtime costs us $2.3M and creates regulatory exposure in three jurisdictions” is a board statement.

That is the level of clarity leaders need.

The most prepared organizations do not wait for an incident to educate the board. They bring the conversation forward proactively. They frame recovery in business terms: revenue, regulatory standing, customer trust and brand reputation.

The most effective framing is often simple. Show the most critical systems. Show what happens if each one is down for one hour, four hours, 24 hours and 72 hours. Show the current recovery capability against each and then show the gap.

If your board is not demanding real answers, your business continuity strategy is likely underfunded and your business is exposed. This is a risk conversation worth forcing because the consequences do not stay inside IT. They can show up in customer churn or missed revenue and ruin an organization’s reputation.

Threat intelligence must be actionable, not archived

Geopolitical attacks, hacktivist campaigns and nation-state targeting aren’t abstract threats. They are active risks, and that intelligence cannot languish in the security team’s inbox. Executive leadership must be looped in — and immediately — so gaps can be closed before they’re exploited. Too often, intelligence enters the security operations function and never reaches the teams responsible for recovery infrastructure or executive decision-making.

If a threat actor is targeting a specific class of backup agents, the team responsible for those agents needs to know now, not two weeks from now. If intelligence suggests destructive activity against a sector, recovery owners need to validate isolation, access paths and restoration procedures immediately. If geopolitical tension increases the likelihood of targeting, executive leadership needs to understand what exposure exists and what actions are being taken. The organizations that survive aren’t just the best at incident response. They’re the ones who anticipated, rehearsed and invested before the attack.

Part of investing in a recovery strategy requires closing the loop between signal and action. The most prepared organizations have already mapped their critical recovery dependencies to specific threat categories. When intelligence touches one of those categories, there is a named owner and a clear set of actions. No guessing or forwarding emails into the void is needed because the distance between the warning and the employees’ ability to do something is shortened.

Looking ahead, the conversation will continue to evolve beyond traditional cyber response. Because in an AI-enabled enterprise, the new question is whether the data within those systems can still be trusted. When AI systems make decisions based on enterprise data, the attack surface becomes the data’s accuracy. A threat actor who quietly corrupts a dataset over 90 days before a recovery event has done more damage than just downtime. They can poison the inputs driving decisions across the business.

Regardless of how AI will change threat intelligence and cyber response, these principles remain the same. Know your problem, whether structural or technological. Ensure your human infrastructure keeps pace with your technical infrastructure, with clear cross-functional ownership and the tools and knowledge to act autonomously. Communicate with your boards often — and correctly.

Let’s not wait for the next headline to ask, “Are we ready?” Have those conversations now. Test your assumptions. Close your gaps. Because in today’s threat landscape, resilience isn’t IT’s job — it’s everyone’s mandate.

This article is published as part of the Foundry Expert Contributor Network.
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When it comes to building an effective AI stack, context is king and power isn’t everything it’s cracked up to be.

“Smaller, smarter, safer — this is a bet our company has taken in how we deploy AI internally,” said Ricky Thakrar, head of sales and account management at Zoho, provider of a suite of popular cloud-based software solutions for sales, marketing, and finance.

“I’m on the business side, and so decisions made by our CIO and IT folks affect me directly, and my teams’ workflows and processes,” he added.

Speaking to a room of tech leaders at the CIO 100 Leadership Live New York event last week, Thakrar explained that every company wants the speed of AI-generated work wedded to the quality of human work, even though these two are diametrically opposed. No amount of model upgrades or spend will close that gap, so the only way forward is to architect your way out. Thakrar encapsulated this idea in a simple formula:

• Smaller: Stop deploying maximum firepower on every task. Many tasks don’t need it.
• Smarter: The system around the model decides more than the model does.
• Safer: Verify at the point a mistake gets locked in, not just downstream of it.

He noted that organizations that win with AI won’t be those deploying the biggest, most powerful models or the most sophisticated architecture, but the ones that figure out that the model is the easy part and the right architecture is harder. That means understanding the hardest element, and the biggest differentiator, is building a human system that learns and compounds alongside agentic systems.

To get it right, organizations need to prioritize the context layer. The size of frontier models like the GPT series, Claude, and Gemini mostly exist to compensate for missing context, Thakrar explained. Without enough context, models need to be able to reason harder and infer more about what a user actually means because it doesn’t know the user’s account, process, or history. A rich context layer makes it possible for enterprises to run workloads on much smaller, lower-power models.

“The intelligence moves from the model into the architecture around it,” he said.

A steep learning curve

One of Zoho’s earliest AI agents was a churn management agent to help the account management team detect churn in customer subscriptions. So when a subscription became inactive, the agent would collect context from notes, meeting recordings, and Zoho’s data enrichment tool, then create a summary of reasons the account might have churned, and schedule a call.

“What happened was I got this churn agent a couple months later, already embedded in our CRM, and within a week my team no longer trusted that agent,” Thakrar said. “The reason is we forgot to collect one very key point.”

In Zoho’s CRM, when a customer buys a bundle of products, that bundle is represented as a single line item. That means the status of any products the customer may have previously purchased individually changes to inactive as they’re moved to the bundle. That’s not churn, but it was interpreted it that way. Zoho fixed it in the second version of the agent.

Then a new problem arose. Many potential customers first purchase Zoho products as pilots or sandboxes. As those customers move from pilot to live instance, they close down the pilot versions. And again, the CRM would record that as subscriptions going inactive.

“The trust deteriorates again because everyone got excited for version 2,” Thakrar said.

Sometimes, a certain product might not be the best fit for a customer and Thakrar’s team will suggest the customer move to another product. That’s deliberate churn, not a churn risk.

“You may have a similar story like this where the agent sounds so good, it’s going to do something quick and add value, but it’s missing context from the account managers, and there are so many more pieces we’re still building out,” Thakrar said. “It’s been almost a year and the problem I have is my team still doesn’t trust it. They’ll see [a message from the agent] and go out and do all the research anyway to make sure it gave the correct answer.”

The team is more on top of potential churn, though, but the promised productivity gains have yet to materialize because the agent has to earn back lost trust due to a lack of context.

“My goal for this year is having an AI-assisted customer journey from sales to account management where the handoff is clean, the context flows, and every piece of information we gather about a customer is weighed, identified, and coached so the sales team can close more deals,” he said.

Zoho’s early experience with agents has led to the idea that constrained, context-rich, deterministic architectures consistently outperform expensive models bolted onto fragmented systems. It all comes down to three pillars: routing, harness, and specialization.

Routing

Routing is about sending workloads to the proper model for the job, which entails providing enough context to a given task that a small, cheap model can handle it without the need for spare reasoning capacity to fill gaps.

Frontier models are expensive and companies can burn through a year’s budget worth of tokens in months. But most tasks can be handled by much smaller, more constrained models at a fraction of the cost.

“You don’t always have to pay the frontier guys for every task,” he said. “We’ve observed with some clients that we could save them 95% with a 3 billion parameter model.”

Harness

An AI agent harness is the software infrastructure scaffolding around an LLM that differentiates an agent from a chatbot. It’s what enables an agent to act on tasks rather than simply respond to prompts. A model reasons through a problem and decides what to do about it. The harness connects the model to the tools, systems, memory, guardrails, and execution environments required to perform the actions determined by the model. The term is frequently used more or less interchangeably with orchestration layer.

“It’s the process around the model, which matters way more than the model itself,” Thakrar said.

In benchmark tests, a superior harness on a less powerful model produces better results than an inferior harness on a much bigger model.

For the best results, Thakrar said, it’s essential to understand the deterministic and non-deterministic elements of a given workload, and build that into the architecture. Machines can read, organize, and validate, and they excel at deterministic tasks. Humans, on the other hand, are exceptional at non-deterministic tasks like judging, synthesizing, and deciding.

Those non-deterministic tasks in a process are the ideal point for AI agents to incorporate a human in the loop, what Thakrar calls human harness. He pointed to a stakeholder mapping agent Zoho built for sales as an example, which takes the context of an initial meeting and third-party enriched data like a LinkedIn profile, weighs probabilities, and makes an educated guess about the stakeholder map.

“The initial goal was just to eliminate that task completely from the human workflow,” he said. “The stakeholder map is done, it’s in the folder, and you can look at it.”

But the agent would struggle to capture nuance. The meanings of titles in organizations always vary, and the politics and dynamics of any given meeting can be difficult for an AI agent to discern. Rather than keep feeding the agent data to try to make it intelligent enough to make those determinations, it was simpler and more efficient for the agent to create a proposed stakeholder map and hand it over to a human who could make changes and explain why those changes were necessary.

Ultimately, Thakrar said the agent still saved human team members time because the stakeholder map was usually pretty close, and the corrections also helped the model grow smarter by adding richer context.

Specialization

Specialization is transitioning a process from testing on a frontier model to production on a much narrower, smaller model. Once you’ve proven that an agent can do a job well, you want to stop paying master-craftsman rates to keep doing that one job well.

Specialization is all about capturing your subject matter experts’ best judgement and pattern recognition to build an open-weight, open source, trained, and fine-tuned model that can be deployed in your own data center.

“The true enterprise bet is to keep that orchestration layer, which is your IP and knowledge, in house,” Thakrar said. “You don’t want to host that on someone else’s model. The goal of everyone in enterprise should be to run, train, and host their own models.”

OpenAI has launched Presence, an enterprise service for deploying voice and chat agents that can resolve customer and employee requests, potentially automating some work now handled by frontline support teams.

The agents can answer questions and operate IT systems, and enterprises can decide what actions the agents may take and when they should seek human approval for actions or transfer a case to a human.

OpenAI is already using Presence internally for its English-language phone support channel, where it verifies callers and uses account information to complete approved actions. The company said the system resolves 75% of inbound issues without human assistance.

Another OpenAI service, Codex, can be used to monitor agents and suggest updates or improvements to processes. In OpenAI’s own tests, suggestions from Codex helped reduce handoffs to humans by 15 percentage points over 10 days, it said. Presence also includes simulation and evaluation tools that allow companies to test an agent before deployment. The tests assess whether it reaches the correct outcome, follows company policy, and hands a case to an employee when required.

OpenAI intends each Presence deployment to deal with one kind of task, for example billing issues, insurance claims, or employee IT service requests, with agents getting only the knowledge and system access required for that task.

Presence is not a self-service product: Enterprises will have to sign up for the limited availability program, with integration performed by OpenAI or selected global systems integrators.

Companies exploring or testing Presence include Spanish bank BBVA, which is evaluating the service for everyday banking support in Mexico, and Japanese technology group SoftBank, which is using it in trials involving Japanese-language customer interactions. Australian insurer IAG is assessing whether the technology can help it respond to surges in customer demand during severe weather events.

Workforce impact

OpenAI’s announcement did not address the potential effect of Presence on employment. But its claimed automation rate raises questions about how the technology could affect staffing in customer service and other support functions.

Pareekh Jain, CEO of Pareekh Consulting, said CIOs should regard the 75% figure as evidence that the technology can work, rather than as a benchmark that every enterprise can expect to reach.

Jain said OpenAI’s deployment benefits from being built around the company’s own products and data. Large enterprises may achieve lower automation rates because they must contend with fragmented legacy systems, uneven knowledge bases and more complex compliance demands.

“Most organizations should expect lower initial automation levels that improve over time as the AI agent is refined,” Jain said.

The first workforce effect is more likely to be slower hiring than immediate layoffs, according to Tulika Sheel, senior vice president at Kadence International.

“The roles most exposed are likely to be repetitive, high-volume functions such as frontline customer support and routine back-office processing,” Sheel said. “However, I would expect the first impact to be on hiring and team growth rather than immediate large-scale job cuts. Over time, enterprises may redesign roles around AI-assisted workflows, with humans focusing more on complex cases, escalation, and relationship management.”

Jain said Tier-1 support agents handling predictable queries would face the most exposure. Broader reductions would become more likely only after companies reorganize their operations around the technology.

However, Lian Jye Su, chief analyst at Omdia, said Presence is unlikely to increase the threat of job displacement because companies have used similar customer-support automation from vendors such as Genesys, NiCE, Five9 and AWS for years.

Enterprises are more likely to use Presence alongside employees, with AI handling routine requests while people remain responsible for work requiring judgment and empathy, Su said.

Cost and operational risks

Analysts said CIOs should examine whether Presence can maintain resolution quality as usage grows, since fewer human handoffs could leave employees dealing with a more difficult mix of cases.

“The key question is not simply how many tasks AI can handle, but whether it can handle them reliably at scale,” Sheel said.

The financial case will depend partly on the cost of connecting Presence to existing systems and maintaining the controls needed to govern its use, according to Jain. “Often the biggest cost of enterprise AI is not tokens but integration and governance,” Jain added.

Companies will need to determine what systems and data the agents can access, monitor their performance, and audit the actions they take. Those investments could offset early savings.

Su said the complexity of enterprise IT will make it difficult for OpenAI to automate entire workflows on its own. Enterprises will still need to work with other technology providers and human employees, while CIOs will favor systems that can be audited and integrated with existing infrastructure.

Jain said the economics could improve if companies use the same integrations and governance controls across additional workflows.

It’s difficult to ignore the fact that Apple seems to have turned its MacBook Neo into a weapon to promote platform growth, with enough performance under the hood to make competitors seem inferior.

And even as the PC industry moves to try to compete with Apple’s last huge Mac success, the company is already planning a powerful follow-up.

That points to the discipline Apple has applied to the Mac since the introduction of Apple Silicon. The company has built a clear product roadmap, strong entry-level pricing, and steady performance gains. This focus is now paying dividends, giving people the impetus to keep placing their trust in Apple and its Macs — even as the industry raises prices in the face of RAMageddon and price increases. 

The numbers don’t lie

“Apple’s recent price increase seems to be an inevitable response to these cost increases. In the second half of the year, other PC OEMs are expected to continue to raise prices, and the overall ASP increase is expected to continue,” Counterpoint said in a post Wednesday. The researcher tells us global PC shipments shrank 4% in the second quarter of 2026 as rising costs hit demand. The Mac maker, by contrast, moved in the opposite direction, generating 13% growth in the quarter — mainly on the back of the MacBook Neo introduction. 

Recent IDC data gives Apple 10.1% year-over-year growth and just under 10% (9.9% to be exact) of the worldwide PC market, even as the overall market declined 4.9%.

“With emerging supply chain and tariff challenges inflating memory prices…, Apple’s incredibly aggressive price-point for the MacBook Neo makes its release feel all the more like a gut punch to one of the PC market’s most valuable price tiers,” Futurum Research Director Olivier Blanchard said when the Neo was released. 

Neo 2.0 is already coming

In the immediate future, as competitors raise prices on the PCs that compete with Apple’s lower-cost device, Cupertino is already plotting the path toward MacBook Neo 2. Reports claim this will debut in March in new colors and use the A19 Pro chip from the iPhone 17 Pro, with performance boosted by slightly more unified memory (12GB, rather than 8GB). That’ll make it a much better Mac, likely with 10-15% performance gains and the ability to run Apple Intelligence, making it the best and most affordable AI PC in its class.

Just four months after the Neo’s rollout, Apple is already in position to leak rumors of an even more computationally capable follow-up, while competitors struggle to compete with the original on performance, build quality, and price. Still, the Neo might get more expensive, reporting warns, with the lowest-price 256GB model now gone, making the $599 Mac a mirage we can only wistfully hope to see again. 

That might matter less in context, as PC makers everywhere boost prices while RAM, chips, and storage prices head north, along with transport, logistics, and energy costs. “While [Apple] did raise prices in line with the broader market, it still remains well positioned against rivals facing the same cost pressures,” said Jean Philippe Bouchard, vice president for consumer devices at IDC. 

“As market conditions continue to worsen, the importance of supply chain management and capabilities are increasingly important,” Bouchard said. “The largest vendors, with their buying power and long-standing supplier ties, are best positioned to take share from smaller rivals.”

This was never about luck

This isn’t solely a market take about competition, it’s about planning.

Few in the industry seemed prepared for the massive memory price increases that hit this year. Apple clearly planned its low-cost Mac well before that happened, hoping to seize the PC market at the low-mid-range. This is precisely what it seems to have done, what it continues to do, and what it will continue to do.

The recent reports that it has a successor planned shows the breadth of the Mac company’s strategic vision, as Apple has quite clearly sought to fully exploit the failings of Windows and the internal contradictions of a value-conscious industry in stiff competition with itself.

With the first M-series Macs about to enter the replacement cycle, Apple has built a market it can capitalize on for at least a decade, meaning it already has a vision for PC sales that extends at least as far. That’s the kind of road map corporate purchasers want when they make platform deployment decisions, which is why Apple’s 10% share gains are the beginning of even more significant market change. 

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Predicting an outage is tricky business, but CIOs might want to circle Oct. 11, 2026, through Jan. 11, 2027, for likely trouble of a potentially widespread and puzzling nature.

That’s because a relatively trivial update to DNSSEC on Oct. 11, one that will take full effect by Jan. 11, is likely to deliver a series of seemingly unrelated system outages. This will come from oceans of dependencies from third-party, shadow, agentic, gen AI, SaaS, homegrown, and legacy apps — among many other quiet executable hiding spots, including virtual environments and containers.

Sai Joshitha Kathari, senior site reliability engineer at payment card giant Visa, says most enterprises have far more DNS-related exposure than they realize because of these many dependencies.

“This has the potential to create real downstream destruction when unresolved failures sit underneath important business functions,” Kathari says. 

The danger is that so many of these issues are either unknown to IT or handled by a third-party vendor and no one in IT has had reason to ask those vendors about DNS updates. 

“The risky areas are usually not the obvious managed DNS services. They are the older internal applications, hardcoded resolvers, containerized workloads, sidecar configurations, custom scripts, partner integrations, VM images, stale base images, and service-to-service dependencies that nobody has touched in a long time,” Kathari explains. “These systems can keep working quietly for years, then fail during a DNS or certificate-related change because they bypassed the normal platform standards.”

Independent technology analyst Carmi Levy says that CIOs need to take this event very seriously. 

“The two-pronged deadline — October 11, 2026, when the new Key Signing Key (KSK) begins signing the root zone, and January 11, 2027, when the old key is retired — should be marked in red on everyone’s calendar, just as December 31, 1999, once was,” Levy says. “Failure to comply could result in websites, critical business applications, and related resources dropping off the face of the Earth once the transition is complete.”

Levy adds: “Custom-built code that lives outside conventional support mechanisms may or may not function when the DNS changes go into effect.”

The DNSSEC update itself is straightforward, but it is also the first significant DNSSEC change — specifically a change in the trust anchor — since 2018. 

The rollout statement noted that “the trust anchor is formally known as the Domain Name System Security Extensions (DNSSEC) root zone Key Signing Key (KSK). The KSK is the cryptographic key at the core of the DNSSEC trust anchor and is used to verify that DNS responses are legitimate and have not been modified in transit.”

Expect nearly every enterprise to be impacted

Kim Davies, vice president of IANA Services and president of public technical identifiers at ICANN, says the extent of the impact on enterprises is unknowable, given the nature of shadow IT and other edge cases. 

But based on the massive number of dependencies both known and unknown in the typical global enterprise, Davies guesses that just about every enterprise will be impacted, to varying degrees. 

“In highly complex organizations, it is very likely there will be some impact in the corners, in the margins, of the organization,” Davies tells CIO. “DNS is such a core technology that underpins everything.”

As the updates propagate, hiccups will materialize, Davies notes. “When the system cannot validate the [DNS] information, it will treat it as suspect and DNS lookups will fail.”

Visa’s Kathari says, “Enterprises should expect some secondary DNS-related glitches when major DNSSEC-related changes happen, not necessarily because the core infrastructure teams will ignore the update, but because large environments have many hidden dependency paths.”

Making this problem far worse, Kathari notes, is that the glitches will likely initially look like anything other thana DNS glitch. That will force IT staff to waste a vast number of hours chasing causes that ultimately prove to be unrelated to the incidents. 

“The impact for CIOs is that DNS failures rarely announce themselves as DNS failures. They look like application timeouts, broken logins, failed API calls, queue lag, payment failures, partner connectivity issues, or random regional instability,” Kathari explains. “That makes troubleshooting slower because teams may spend hours looking at the application, database, network, or cloud provider before realizing name resolution is part of the failure path.”

Sanchit Vir Gogia, chief analyst at Greyhound Research, agrees that IT will likely spin its wheels chasing the wrong ghosts.

“A validation failure rarely stays in its lane. It surfaces as an application error, an API timeout, or a reachability problem, which turns a resolver fault into a coordination failure,” Gogia says. “The application team blames the network, the network team blames the cloud, and the user simply watches work stop.”

“Images and templates are the frontier most teams miss,” Gogia adds. “A resolver fixed in summer can be broken again in October the instant a stale golden image is redeployed, because automation no longer lets configuration drift slowly. It restores yesterday’s assumptions at machine speed.”

It is widely expected that enterprises will not have any problems executing the change or, more likely, relying on their hyperscalers to properly handle the change. That is the concern. 

“CIOs are being distracted so much with AI and this is such a deep in the weeds infrastructure issue that this can and willcatch people off-guard,” Justin Greis, CEO of consulting firm Acceligence, tells CIO. “I think we’ll see a meaningful number of enterprise disruptions associated with the DNSSEC trust anchor rollover. Not because the update itself is especially difficult, but because it will expose weaknesses that already exist inside many organizations.”

Most enterprise IT operations have had no reason to compile a comprehensive list of all DNS dependencies, but many will be instantly discovered in January. 

Potentially widespread fallout

A major retailer, for example, might suddenly be unable to connect with FedEx to arrange for deliveries or a hospital may find that test results are no longer being shared with patient portals. It might manifest as an assembly line that halts because an IIoT component can no longer share files with its vendor system or a truck fleet that stops being tracked. 

“There will almost certainly be systems that fall through the cracks. Some will be legacy applications that rely on outdated DNS configurations that have not been updated in years,” Greis says. “Others will be business-unit-developed tools, contractor-built solutions, embedded systems, manufacturing and industrial systems, or highly customized workloads that operate outside normal IT oversight. These are the types of systems that often surface during infrastructure events like this.”

Greis adds that many enterprises will discover in January problems created by their own automation.

“Over time, enterprises build layers of processes, templates, and deployment mechanisms that are reused across teams and environments,” Greis notes. “Even after DNS infrastructure is updated correctly, older settings can inadvertently be reintroduced through routine updates and system changes, creating intermittent and difficult-to-diagnose failures.”

The good news from this situation is that enterprises are not going to likely lose all DNS access if any of these glitches occur. But that may be of no comfort because even if the disruptions are only with small edge cases, that can still cause massive operational disruptions.

Cricket Liu, EVP and chief evangelist at Infoblox, gives the example of a DNS server that responds to factory-floor system queries.

“Or let’s say this disrupts [an enterprise’s key] SaaS application. All name resolution may stop and it will show a server failure. It will not deliver a response whenever I look anything up. That’s not subtle at all,” Liu says. “It’s highly likely that companies are going to see some effects.”

Back in 2017, the switchover was relatively uneventful, giving some CIOs hope that January 2027 will also be a non-event. But given the technology advancements in the last 10 years and the resulting tidal wave of new enterprise tech dependencies, few are realistically expecting no problems this go around. 

Impossible to predict what will happen

One of the top network experts on DNS effects in enterprises is Geoff Huston, chief scientist at the Asia Pacific Network Information Centre (APNIC), the regional Internet Registry administering IP addresses for the Asia Pacific region.

Huston says it is difficult to project what will happen in January until it happens.

“Just like the last time, we are flying blind with this key roll. Because nothing really terrible happened last time, there is some confidence that nothing terrible will happen this time, but we just can’t tell in advance as there are no good measurement approaches that allow us to peek inside the trust state of recursive resolvers,” he says.

As for potential edge-case glitches, Huston says it is possible, but if third-party vendors do not properly handle the update, there will be other issues as well, as the KSK cryptographic key used within DNSSEC signs and validates the keys that protect DNS records. 

“If it is not standards-compliant, then you have more problems than just the KSK roll,” Huston says, “as it raises the obvious question of ‘What else is not correctly implemented in the DNS resolver that I’m running?’”

As a silver lining, Acceligence’s Greis says any hiccups that result from the DNS KSK update may be a gift in disguise for CIOs. 

“The irony is that some of the most business-critical components in the technology stack are often the least visible because they work in the background,” Greis says. January “may reveal how much modern business resilience depends on infrastructure that many organizations rarely examine until something breaks. For CIOs, that’s the real lesson. This is not fundamentally a story about a DNS update. It is a story about operational visibility, resilience, and governance. Organizations that treat the rollover as a routine infrastructure task will likely complete the update and move on. Organizations that use it as an opportunity to understand and strengthen the foundations of their technology environment may gain far more value than simply avoiding an outage.”

Microsoft has released Visual Studio Code 1.130, an update to the code editor that brings several improvements to the Agents window, along with enhancements to the agent host and the terminal.

VS Code 1.130 was released on July 22, one week after VS Code 1.129. Developers can access the release for Windows, Linux, or Mac from code.visualstudio.com.

With the new release, the Agents window gets updates that make it easier to review changes and manage chats. File-level diff statistics help users assess the size of each file’s changes when scanning a multi-file diff. The window also gets a more compact multi-file diff that makes it easier to review changes, Microsoft said. The Agents window is a dedicated window in VS Code that lets users run and track multiple agent sessions in parallel across their projects, without opening each workspace in a separate window.

Also with VS Code 1.130, assisted permissions for agent tool calls are available in the agent host. With assisted permissions, the LLM evaluates the risk of each tool call and decides whether the tool can run or should require the user’s approval. The setting to enable assisted permissions is chat.assistedPermissions.enabled. In another agent host improvement, quick chats running on the agent host now use compact, single-line rows in the sessions list. Regular sessions retain a second line with change statistics, status, and timestamps.

VS Code users now can open file links from Git diff output in the terminal when Git’s diff.mnemonicPrefix option is enabled. VS Code recognizes prefixes such as i/ for the index and w/ for the working tree, and removes the prefix from the link target so the correct file opens. When mnemonic prefixes are enabled, VS Code also recognizes the numeric prefixes produced by git diff --no-index.

Timestamps for chat requests and responses now are displayed when users hover over the message toolbar. You can disable this through the chat.verbose setting.

Predicting an outage is tricky business, but CIOs might want to circle Oct. 11, 2026, through Jan. 11, 2027, for likely trouble of a potentially widespread and puzzling nature.

That’s because a relatively trivial update to DNSSEC on Oct. 11, one that will take full effect by Jan. 11, is likely to deliver a series of seemingly unrelated system outages. This will come from oceans of dependencies from third-party, shadow, agentic, gen AI, SaaS, homegrown, and legacy apps — among many other quiet executable hiding spots, including virtual environments and containers.

Sai Joshitha Kathari, senior site reliability engineer at payment card giant Visa, says most enterprises have far more DNS-related exposure than they realize because of these many dependencies.

“This has the potential to create real downstream destruction when unresolved failures sit underneath important business functions,” Kathari says. 

The danger is that so many of these issues are either unknown to IT or handled by a third-party vendor and no one in IT has had reason to ask those vendors about DNS updates. 

“The risky areas are usually not the obvious managed DNS services. They are the older internal applications, hardcoded resolvers, containerized workloads, sidecar configurations, custom scripts, partner integrations, VM images, stale base images, and service-to-service dependencies that nobody has touched in a long time,” Kathari explains. “These systems can keep working quietly for years, then fail during a DNS or certificate-related change because they bypassed the normal platform standards.”

Independent technology analyst Carmi Levy says that CIOs need to take this event very seriously. 

“The two-pronged deadline — October 11, 2026, when the new Key Signing Key (KSK) begins signing the root zone, and January 11, 2027, when the old key is retired — should be marked in red on everyone’s calendar, just as December 31, 1999, once was,” Levy says. “Failure to comply could result in websites, critical business applications, and related resources dropping off the face of the Earth once the transition is complete.”

Levy adds: “Custom-built code that lives outside conventional support mechanisms may or may not function when the DNS changes go into effect.”

The DNSSEC update itself is straightforward, but it is also the first significant DNSSEC change — specifically a change in the trust anchor — since 2018. 

The rollout statement noted that “the trust anchor is formally known as the Domain Name System Security Extensions (DNSSEC) root zone Key Signing Key (KSK). The KSK is the cryptographic key at the core of the DNSSEC trust anchor and is used to verify that DNS responses are legitimate and have not been modified in transit.”

Expect nearly every enterprise to be impacted

Kim Davies, vice president of IANA Services and president of public technical identifiers at ICANN, says the extent of the impact on enterprises is unknowable, given the nature of shadow IT and other edge cases. 

But based on the massive number of dependencies both known and unknown in the typical global enterprise, Davies guesses that just about every enterprise will be impacted, to varying degrees. 

“In highly complex organizations, it is very likely there will be some impact in the corners, in the margins, of the organization,” Davies tells CIO. “DNS is such a core technology that underpins everything.”

As the updates propagate, hiccups will materialize, Davies notes. “When the system cannot validate the [DNS] information, it will treat it as suspect and DNS lookups will fail.”

Visa’s Kathari says, “Enterprises should expect some secondary DNS-related glitches when major DNSSEC-related changes happen, not necessarily because the core infrastructure teams will ignore the update, but because large environments have many hidden dependency paths.”

Making this problem far worse, Kathari notes, is that the glitches will likely initially look like anything other thana DNS glitch. That will force IT staff to waste a vast number of hours chasing causes that ultimately prove to be unrelated to the incidents. 

“The impact for CIOs is that DNS failures rarely announce themselves as DNS failures. They look like application timeouts, broken logins, failed API calls, queue lag, payment failures, partner connectivity issues, or random regional instability,” Kathari explains. “That makes troubleshooting slower because teams may spend hours looking at the application, database, network, or cloud provider before realizing name resolution is part of the failure path.”

Sanchit Vir Gogia, chief analyst at Greyhound Research, agrees that IT will likely spin its wheels chasing the wrong ghosts.

“A validation failure rarely stays in its lane. It surfaces as an application error, an API timeout, or a reachability problem, which turns a resolver fault into a coordination failure,” Gogia says. “The application team blames the network, the network team blames the cloud, and the user simply watches work stop.”

“Images and templates are the frontier most teams miss,” Gogia adds. “A resolver fixed in summer can be broken again in October the instant a stale golden image is redeployed, because automation no longer lets configuration drift slowly. It restores yesterday’s assumptions at machine speed.”

It is widely expected that enterprises will not have any problems executing the change or, more likely, relying on their hyperscalers to properly handle the change. That is the concern. 

“CIOs are being distracted so much with AI and this is such a deep in the weeds infrastructure issue that this can and willcatch people off-guard,” Justin Greis, CEO of consulting firm Acceligence, tells CIO. “I think we’ll see a meaningful number of enterprise disruptions associated with the DNSSEC trust anchor rollover. Not because the update itself is especially difficult, but because it will expose weaknesses that already exist inside many organizations.”

Most enterprise IT operations have had no reason to compile a comprehensive list of all DNS dependencies, but many will be instantly discovered in January. 

Potentially widespread fallout

A major retailer, for example, might suddenly be unable to connect with FedEx to arrange for deliveries or a hospital may find that test results are no longer being shared with patient portals. It might manifest as an assembly line that halts because an IIoT component can no longer share files with its vendor system or a truck fleet that stops being tracked. 

“There will almost certainly be systems that fall through the cracks. Some will be legacy applications that rely on outdated DNS configurations that have not been updated in years,” Greis says. “Others will be business-unit-developed tools, contractor-built solutions, embedded systems, manufacturing and industrial systems, or highly customized workloads that operate outside normal IT oversight. These are the types of systems that often surface during infrastructure events like this.”

Greis adds that many enterprises will discover in January problems created by their own automation.

“Over time, enterprises build layers of processes, templates, and deployment mechanisms that are reused across teams and environments,” Greis notes. “Even after DNS infrastructure is updated correctly, older settings can inadvertently be reintroduced through routine updates and system changes, creating intermittent and difficult-to-diagnose failures.”

The good news from this situation is that enterprises are not going to likely lose all DNS access if any of these glitches occur. But that may be of no comfort because even if the disruptions are only with small edge cases, that can still cause massive operational disruptions.

Cricket Liu, EVP and chief evangelist at Infoblox, gives the example of a DNS server that responds to factory-floor system queries.

“Or let’s say this disrupts [an enterprise’s key] SaaS application. All name resolution may stop and it will show a server failure. It will not deliver a response whenever I look anything up. That’s not subtle at all,” Liu says. “It’s highly likely that companies are going to see some effects.”

Back in 2017, the switchover was relatively uneventful, giving some CIOs hope that January 2027 will also be a non-event. But given the technology advancements in the last 10 years and the resulting tidal wave of new enterprise tech dependencies, few are realistically expecting no problems this go around. 

Impossible to predict what will happen

One of the top network experts on DNS effects in enterprises is Geoff Huston, chief scientist at the Asia Pacific Network Information Centre (APNIC), the regional Internet Registry administering IP addresses for the Asia Pacific region.

Huston says it is difficult to project what will happen in January until it happens.

“Just like the last time, we are flying blind with this key roll. Because nothing really terrible happened last time, there is some confidence that nothing terrible will happen this time, but we just can’t tell in advance as there are no good measurement approaches that allow us to peek inside the trust state of recursive resolvers,” he says.

As for potential edge-case glitches, Huston says it is possible, but if third-party vendors do not properly handle the update, there will be other issues as well, as the KSK cryptographic key used within DNSSEC signs and validates the keys that protect DNS records. 

“If it is not standards-compliant, then you have more problems than just the KSK roll,” Huston says, “as it raises the obvious question of ‘What else is not correctly implemented in the DNS resolver that I’m running?’”

As a silver lining, Acceligence’s Greis says any hiccups that result from the DNS KSK update may be a gift in disguise for CIOs. 

“The irony is that some of the most business-critical components in the technology stack are often the least visible because they work in the background,” Greis says. January “may reveal how much modern business resilience depends on infrastructure that many organizations rarely examine until something breaks. For CIOs, that’s the real lesson. This is not fundamentally a story about a DNS update. It is a story about operational visibility, resilience, and governance. Organizations that treat the rollover as a routine infrastructure task will likely complete the update and move on. Organizations that use it as an opportunity to understand and strengthen the foundations of their technology environment may gain far more value than simply avoiding an outage.”

Microsoft has released Visual Studio Code 1.130, an update to the code editor that brings several improvements to the Agents window, along with enhancements to the agent host and the terminal.

VS Code 1.130 was released on July 22, one week after VS Code 1.129. Developers can access the release for Windows, Linux, or Mac from code.visualstudio.com.

With the new release, the Agents window gets updates that make it easier to review changes and manage chats. File-level diff statistics help users assess the size of each file’s changes when scanning a multi-file diff. The window also gets a more compact multi-file diff that makes it easier to review changes, Microsoft said. The Agents window is a dedicated window in VS Code that lets users run and track multiple agent sessions in parallel across their projects, without opening each workspace in a separate window.

Also with VS Code 1.130, assisted permissions for agent tool calls are available in the agent host. With assisted permissions, the LLM evaluates the risk of each tool call and decides whether the tool can run or should require the user’s approval. The setting to enable assisted permissions is chat.assistedPermissions.enabled. In another agent host improvement, quick chats running on the agent host now use compact, single-line rows in the sessions list. Regular sessions retain a second line with change statistics, status, and timestamps.

VS Code users now can open file links from Git diff output in the terminal when Git’s diff.mnemonicPrefix option is enabled. VS Code recognizes prefixes such as i/ for the index and w/ for the working tree, and removes the prefix from the link target so the correct file opens. When mnemonic prefixes are enabled, VS Code also recognizes the numeric prefixes produced by git diff --no-index.

Timestamps for chat requests and responses now are displayed when users hover over the message toolbar. You can disable this through the chat.verbose setting.

The cybersecurity landscape has evolved beyond human scale. Today’s adversaries have replaced predictable, manual playbooks with machine-generated attack chains that can breach traditional controls in seconds. To bridge the gap, organizations must move past legacy, reactive controls and embrace a fundamentally different, AI-driven architecture: Agentic Endpoint Security (AES). 

AES represents a paradigm shift, moving security from a passive monitor to an active participant in the defense lifecycle. It provides the visibility and automated guardrails necessary to govern autonomous AI agents and agentic tools, ensuring that as your workforce scales with AI, your security posture remains unbreakable. 

With autonomous AI agents now capable of planning and executing multi-stage attacks at machine speed, the pressure on traditional security operations (SOC) has reached a breaking point. To survive this shift, the strategy is clear: we must fight AI with AI. 

Here is how AI-driven defense, pioneered by Cortex XDR and the era of Agentic Endpoint Security, is fundamentally rewriting the cybersecurity playbook.

1. From reactive patching to proactive prevention 

For decades, the industry lived in a “wait-and-see” mode waiting for a vulnerability to surface, waiting for a signature, and then rushing to patch the hole. But reactive methods just don’t hold up against modern “frontier” AI attacks that are constantly morphing. 

AI-driven defense changes the game by shifting to a prevention-first architecture. Rather than relying on historical signatures, modern platforms deploy localized, ML-driven analysis to evaluate the intent and behavior of an active process, stopping threats pre-execution. Cortex XDR leads with a strict prevention-first approach by using AI-driven local analysis and behavioral threat protection; the XDR agent stops sophisticated threats pre-impact and pre-execution. This proactive stance reduces the overall risk profile by blocking malicious chains of events in real time across network, process, file, and registry activity. 

2. Eliminating the “agentic blind spot” 

As we all rush to adopt generative AI and automated workflows, a new gap has appeared: the “agentic blind spot.” Adversaries are now targeting AI assistants and automated scripts to bypass defenses. Since these digital agents often have deep access to enterprise data, a compromise here lets attackers move completely under the radar. 

The new playbook requires securing this entire ecosystem. By combining the distinct capabilities of Cortex XDR and Koi Security, organizations can effectively close this gap. Koi Agentic Endpoint Security tracks everything from shell commands to prompts in real time, while Cortex XDR adds a layer of defense that identifies and neutralizes behavioral anomalies unique to these automated threats. 

3. Machine-speed detection and “attack storylines” 

When an attacker can move through your network in seconds, human-led teams can’t keep up. To make matters worse, most systems just flood analysts with low-quality, isolated alerts, leading to major burnout. 

AI-driven defense fixes the investigation process by automatically stitching separate data points into a single, high-fidelity “attack storyline.” Cortex XDR uses thousands of machine learning detectors across endpoint, network, and cloud sources to group related signals into one cohesive case. This reveals the full story of an attack, letting your analysts focus on fast remediation instead of digging through piles of data, reducing alert noise by up to 98%. 

4. Surgical and autonomous response 

The final piece of the puzzle is moving from manual remediation to autonomous action. AI-driven response lets your SOC handle threats in minutes, not hours. The platform can automatically revoke compromised tokens or isolate endpoints at machine speed. 

Cortex XDR delivers built-in enterprise-grade automation at no additional cost, providing over 120 out-of-the-box playbooks and 18 quick actions to handle up to 99% of incidents without manual intervention. Crucially, this level of automation requires an unbreakable foundation of agent resilience. To ensure the defense cannot be disabled by an adversary, Cortex XDR is certified in both the AVC EDR Detection and Anti-Tampering tests, successfully blocking all attempts to disable or modify the agent. 

Summary

The threat landscape is changing faster than ever, driven by AI-powered attackers who exploit even the smallest gaps. But you don’t have to stay on the defensive. By shifting to a proactive, AI-driven architecture like the one built into Cortex XDR, you can stop threats before they happen, secure your agentic workflows, and automate away the noise that leads to analyst burnout. 

The journey to a more resilient, AI-powered SOC doesn’t have to be daunting. With the right foundation in place, you’re not just keeping pace with the new threat landscape; you’re staying one step ahead. It’s time to move beyond the old manual playbook and embrace the future of security operations. 

To learn more about Palto Alto Networks, visit https://www.paloaltonetworks.com.

It’s difficult to ignore the fact that Apple seems to have turned its MacBook Neo into a weapon to promote platform growth, with enough performance under the hood to make competitors seem inferior.

And even as the PC industry moves to try to compete with Apple’s last huge Mac success, the company is already planning a powerful follow-up.

That points to the discipline Apple has applied to the Mac since the introduction of Apple Silicon. The company has built a clear product roadmap, strong entry-level pricing, and steady performance gains. This focus is now paying dividends, giving people the impetus to keep placing their trust in Apple and its Macs — even as the industry raises prices in the face of RAMageddon and price increases. 

The numbers don’t lie

“Apple’s recent price increase seems to be an inevitable response to these cost increases. In the second half of the year, other PC OEMs are expected to continue to raise prices, and the overall ASP increase is expected to continue,” Counterpoint said. The researcher tells us global PC shipments shrank 4% in the second quarter of 2026 as rising costs hit demand. The Mac maker, by contrast, moved in the opposite direction, generating 13% growth in the quarter — mainly on the back of the MacBook Neo introduction. 

Recent IDC data gives Apple 10.1% year-over-year growth and just under 10% (9.9% to be exact) of the worldwide PC market, even as the overall market declined 4.9%.

“With emerging supply chain and tariff challenges inflating memory prices…, Apple’s incredibly aggressive price-point for the MacBook Neo makes its release feel all the more like a gut punch to one of the PC market’s most valuable price tiers,” Futurum Research Director Olivier Blanchard said when the Neo was released. 

Neo 2.0 is already coming

In the immediate future, as competitors raise prices on the PCs that compete with Apple’s lower-cost device, Cupertino is already plotting the path toward MacBook Neo 2. Reports claim this will debut in March in new colors and use the A19 Pro chip from the iPhone 17 Pro, with performance boosted by slightly more unified memory (12GB, rather than 8GB). That’ll make it a much better Mac, likely with 10-15% performance gains and the ability to run Apple Intelligence, making it the best and most affordable AI PC in its class.

Just four months after the Neo’s rollout, Apple is already in position to leak rumors of an even more computationally capable follow-up, while competitors struggle to compete with the original on performance, build quality, and price. Still, the Neo might get more expensive, reporting warns, with the lowest-price 256GB model now gone, making the $599 Mac a mirage we can only wistfully hope to see again. 

That might matter less in context, as PC makers everywhere boost prices while RAM, chips, and storage prices head north, along with transport, logistics, and energy costs. “While [Apple] did raise prices in line with the broader market, it still remains well positioned against rivals facing the same cost pressures,” said Jean Philippe Bouchard, vice president for consumer devices at IDC. 

“As market conditions continue to worsen, the importance of supply chain management and capabilities are increasingly important,” Bouchard said. “The largest vendors, with their buying power and long-standing supplier ties, are best positioned to take share from smaller rivals.”

This was never about luck

This isn’t solely a market take about competition, it’s about planning.

Few in the industry seemed prepared for the massive memory price increases that hit this year. Apple clearly planned its low-cost Mac well before that happened, hoping to seize the PC market at the low-mid-range. This is precisely what it seems to have done, what it continues to do, and what it will continue to do.

The recent reports that it has a successor planned shows the breadth of the Mac company’s strategic vision, as Apple has quite clearly sought to fully exploit the failings of Windows and the internal contradictions of a value-conscious industry in stiff competition with itself.

With the first M-series Macs about to enter the replacement cycle, Apple has built a market it can capitalize on for at least a decade, meaning it already has a vision for PC sales that extends at least as far. That’s the kind of road map corporate purchasers want when they make platform deployment decisions, which is why Apple’s 10% share gains are the beginning of even more significant market change. 

You can follow me on social media! Join me on BlueSky,  LinkedIn, Mastodon and subscribe to my daily Apple-related news summaries at The Core.

OpenAI has launched Presence, an enterprise service for deploying voice and chat agents that can resolve customer and employee requests, potentially automating some work now handled by frontline support teams.

The agents can answer questions and operate IT systems, and enterprises can decide what actions the agents may take and when they should seek human approval for actions or transfer a case to a human.

OpenAI is already using Presence internally for its English-language phone support channel, where it verifies callers and uses account information to complete approved actions. The company said the system resolves 75% of inbound issues without human assistance.

Another OpenAI service, Codex, can be used to monitor agents and suggest updates or improvements to processes. In OpenAI’s own tests, suggestions from Codex helped reduce handoffs to humans by 15 percentage points over 10 days, it said. Presence also includes simulation and evaluation tools that allow companies to test an agent before deployment. The tests assess whether it reaches the correct outcome, follows company policy, and hands a case to an employee when required.

OpenAI intends each Presence deployment to deal with one kind of task, for example billing issues, insurance claims, or employee IT service requests, with agents getting only the knowledge and system access required for that task.

Presence is not a self-service product: Enterprises will have to sign up for the limited availability program, with integration performed by OpenAI or selected global systems integrators.

Companies exploring or testing Presence include Spanish bank BBVA, which is evaluating the service for everyday banking support in Mexico, and Japanese technology group SoftBank, which is using it in trials involving Japanese-language customer interactions. Australian insurer IAG is assessing whether the technology can help it respond to surges in customer demand during severe weather events.

Workforce impact

OpenAI’s announcement did not address the potential effect of Presence on employment. But its claimed automation rate raises questions about how the technology could affect staffing in customer service and other support functions.

Pareekh Jain, CEO of Pareekh Consulting, said CIOs should regard the 75% figure as evidence that the technology can work, rather than as a benchmark that every enterprise can expect to reach.

Jain said OpenAI’s deployment benefits from being built around the company’s own products and data. Large enterprises may achieve lower automation rates because they must contend with fragmented legacy systems, uneven knowledge bases and more complex compliance demands.

“Most organizations should expect lower initial automation levels that improve over time as the AI agent is refined,” Jain said.

The first workforce effect is more likely to be slower hiring than immediate layoffs, according to Tulika Sheel, senior vice president at Kadence International.

“The roles most exposed are likely to be repetitive, high-volume functions such as frontline customer support and routine back-office processing,” Sheel said. “However, I would expect the first impact to be on hiring and team growth rather than immediate large-scale job cuts. Over time, enterprises may redesign roles around AI-assisted workflows, with humans focusing more on complex cases, escalation, and relationship management.”

Jain said Tier-1 support agents handling predictable queries would face the most exposure. Broader reductions would become more likely only after companies reorganize their operations around the technology.

However, Lian Jye Su, chief analyst at Omdia, said Presence is unlikely to increase the threat of job displacement because companies have used similar customer-support automation from vendors such as Genesys, NiCE, Five9 and AWS for years.

Enterprises are more likely to use Presence alongside employees, with AI handling routine requests while people remain responsible for work requiring judgment and empathy, Su said.

Cost and operational risks

Analysts said CIOs should examine whether Presence can maintain resolution quality as usage grows, since fewer human handoffs could leave employees dealing with a more difficult mix of cases.

“The key question is not simply how many tasks AI can handle, but whether it can handle them reliably at scale,” Sheel said.

The financial case will depend partly on the cost of connecting Presence to existing systems and maintaining the controls needed to govern its use, according to Jain. “Often the biggest cost of enterprise AI is not tokens but integration and governance,” Jain added.

Companies will need to determine what systems and data the agents can access, monitor their performance, and audit the actions they take. Those investments could offset early savings.

Su said the complexity of enterprise IT will make it difficult for OpenAI to automate entire workflows on its own. Enterprises will still need to work with other technology providers and human employees, while CIOs will favor systems that can be audited and integrated with existing infrastructure.

Jain said the economics could improve if companies use the same integrations and governance controls across additional workflows.

OpenAI has launched Presence, an enterprise service for deploying voice and chat agents that can resolve customer and employee requests, potentially automating some work now handled by frontline support teams.

The agents can answer questions and operate IT systems, and enterprises can decide what actions the agents may take and when they should seek human approval for actions or transfer a case to a human.

OpenAI is already using Presence internally for its English-language phone support channel, where it verifies callers and uses account information to complete approved actions. The company said the system resolves 75% of inbound issues without human assistance.

Another OpenAI service, Codex, can be used to monitor agents and suggest updates or improvements to processes. In OpenAI’s own tests, suggestions from Codex helped reduce handoffs to humans by 15 percentage points over 10 days, it said. Presence also includes simulation and evaluation tools that allow companies to test an agent before deployment. The tests assess whether it reaches the correct outcome, follows company policy, and hands a case to an employee when required.

OpenAI intends each Presence deployment to deal with one kind of task, for example billing issues, insurance claims, or employee IT service requests, with agents getting only the knowledge and system access required for that task.

Presence is not a self-service product: Enterprises will have to sign up for the limited availability program, with integration performed by OpenAI or selected global systems integrators.

Companies exploring or testing Presence include Spanish bank BBVA, which is evaluating the service for everyday banking support in Mexico, and Japanese technology group SoftBank, which is using it in trials involving Japanese-language customer interactions. Australian insurer IAG is assessing whether the technology can help it respond to surges in customer demand during severe weather events.

Workforce impact

OpenAI’s announcement did not address the potential effect of Presence on employment. But its claimed automation rate raises questions about how the technology could affect staffing in customer service and other support functions.

Pareekh Jain, CEO of Pareekh Consulting, said CIOs should regard the 75% figure as evidence that the technology can work, rather than as a benchmark that every enterprise can expect to reach.

Jain said OpenAI’s deployment benefits from being built around the company’s own products and data. Large enterprises may achieve lower automation rates because they must contend with fragmented legacy systems, uneven knowledge bases and more complex compliance demands.

“Most organizations should expect lower initial automation levels that improve over time as the AI agent is refined,” Jain said.

The first workforce effect is more likely to be slower hiring than immediate layoffs, according to Tulika Sheel, senior vice president at Kadence International.

“The roles most exposed are likely to be repetitive, high-volume functions such as frontline customer support and routine back-office processing,” Sheel said. “However, I would expect the first impact to be on hiring and team growth rather than immediate large-scale job cuts. Over time, enterprises may redesign roles around AI-assisted workflows, with humans focusing more on complex cases, escalation, and relationship management.”

Jain said Tier-1 support agents handling predictable queries would face the most exposure. Broader reductions would become more likely only after companies reorganize their operations around the technology.

However, Lian Jye Su, chief analyst at Omdia, said Presence is unlikely to increase the threat of job displacement because companies have used similar customer-support automation from vendors such as Genesys, NiCE, Five9 and AWS for years.

Enterprises are more likely to use Presence alongside employees, with AI handling routine requests while people remain responsible for work requiring judgment and empathy, Su said.

Cost and operational risks

Analysts said CIOs should examine whether Presence can maintain resolution quality as usage grows, since fewer human handoffs could leave employees dealing with a more difficult mix of cases.

“The key question is not simply how many tasks AI can handle, but whether it can handle them reliably at scale,” Sheel said.

The financial case will depend partly on the cost of connecting Presence to existing systems and maintaining the controls needed to govern its use, according to Jain. “Often the biggest cost of enterprise AI is not tokens but integration and governance,” Jain added.

Companies will need to determine what systems and data the agents can access, monitor their performance, and audit the actions they take. Those investments could offset early savings.

Su said the complexity of enterprise IT will make it difficult for OpenAI to automate entire workflows on its own. Enterprises will still need to work with other technology providers and human employees, while CIOs will favor systems that can be audited and integrated with existing infrastructure.

Jain said the economics could improve if companies use the same integrations and governance controls across additional workflows.

This article first appeared on CIO.

When it comes to building an effective AI stack, context is king and power isn’t everything it’s cracked up to be.

“Smaller, smarter, safer — this is a bet our company has taken in how we deploy AI internally,” said Ricky Thakrar, head of sales and account management at Zoho, provider of a suite of popular cloud-based software solutions for sales, marketing, and finance.

“I’m on the business side, and so decisions made by our CIO and IT folks affect me directly, and my teams’ workflows and processes,” he added.

Speaking to a room of tech leaders at the CIO 100 Leadership Live New York event last week, Thakrar explained that every company wants the speed of AI-generated work wedded to the quality of human work, even though these two are diametrically opposed. No amount of model upgrades or spend will close that gap, so the only way forward is to architect your way out. Thakrar encapsulated this idea in a simple formula:

• Smaller: Stop deploying maximum firepower on every task. Many tasks don’t need it.
• Smarter: The system around the model decides more than the model does.
• Safer: Verify at the point a mistake gets locked in, not just downstream of it.

He noted that organizations that win with AI won’t be those deploying the biggest, most powerful models or the most sophisticated architecture, but the ones that figure out that the model is the easy part and the right architecture is harder. That means understanding the hardest element, and the biggest differentiator, is building a human system that learns and compounds alongside agentic systems.

To get it right, organizations need to prioritize the context layer. The size of frontier models like the GPT series, Claude, and Gemini mostly exist to compensate for missing context, Thakrar explained. Without enough context, models need to be able to reason harder and infer more about what a user actually means because it doesn’t know the user’s account, process, or history. A rich context layer makes it possible for enterprises to run workloads on much smaller, lower-power models.

“The intelligence moves from the model into the architecture around it,” he said.

A steep learning curve

One of Zoho’s earliest AI agents was a churn management agent to help the account management team detect churn in customer subscriptions. So when a subscription became inactive, the agent would collect context from notes, meeting recordings, and Zoho’s data enrichment tool, then create a summary of reasons the account might have churned, and schedule a call.

“What happened was I got this churn agent a couple months later, already embedded in our CRM, and within a week my team no longer trusted that agent,” Thakrar said. “The reason is we forgot to collect one very key point.”

In Zoho’s CRM, when a customer buys a bundle of products, that bundle is represented as a single line item. That means the status of any products the customer may have previously purchased individually changes to inactive as they’re moved to the bundle. That’s not churn, but it was interpreted it that way. Zoho fixed it in the second version of the agent.

Then a new problem arose. Many potential customers first purchase Zoho products as pilots or sandboxes. As those customers move from pilot to live instance, they close down the pilot versions. And again, the CRM would record that as subscriptions going inactive.

“The trust deteriorates again because everyone got excited for version 2,” Thakrar said.

Sometimes, a certain product might not be the best fit for a customer and Thakrar’s team will suggest the customer move to another product. That’s deliberate churn, not a churn risk.

“You may have a similar story like this where the agent sounds so good, it’s going to do something quick and add value, but it’s missing context from the account managers, and there are so many more pieces we’re still building out,” Thakrar said. “It’s been almost a year and the problem I have is my team still doesn’t trust it. They’ll see [a message from the agent] and go out and do all the research anyway to make sure it gave the correct answer.”

The team is more on top of potential churn, though, but the promised productivity gains have yet to materialize because the agent has to earn back lost trust due to a lack of context.

“My goal for this year is having an AI-assisted customer journey from sales to account management where the handoff is clean, the context flows, and every piece of information we gather about a customer is weighed, identified, and coached so the sales team can close more deals,” he said.

Zoho’s early experience with agents has led to the idea that constrained, context-rich, deterministic architectures consistently outperform expensive models bolted onto fragmented systems. It all comes down to three pillars: routing, harness, and specialization.

Routing

Routing is about sending workloads to the proper model for the job, which entails providing enough context to a given task that a small, cheap model can handle it without the need for spare reasoning capacity to fill gaps.

Frontier models are expensive and companies can burn through a year’s budget worth of tokens in months. But most tasks can be handled by much smaller, more constrained models at a fraction of the cost.

“You don’t always have to pay the frontier guys for every task,” he said. “We’ve observed with some clients that we could save them 95% with a 3 billion parameter model.”

Harness

An AI agent harness is the software infrastructure scaffolding around an LLM that differentiates an agent from a chatbot. It’s what enables an agent to act on tasks rather than simply respond to prompts. A model reasons through a problem and decides what to do about it. The harness connects the model to the tools, systems, memory, guardrails, and execution environments required to perform the actions determined by the model. The term is frequently used more or less interchangeably with orchestration layer.

“It’s the process around the model, which matters way more than the model itself,” Thakrar said.

In benchmark tests, a superior harness on a less powerful model produces better results than an inferior harness on a much bigger model.

For the best results, Thakrar said, it’s essential to understand the deterministic and non-deterministic elements of a given workload, and build that into the architecture. Machines can read, organize, and validate, and they excel at deterministic tasks. Humans, on the other hand, are exceptional at non-deterministic tasks like judging, synthesizing, and deciding.

Those non-deterministic tasks in a process are the ideal point for AI agents to incorporate a human in the loop, what Thakrar calls human harness. He pointed to a stakeholder mapping agent Zoho built for sales as an example, which takes the context of an initial meeting and third-party enriched data like a LinkedIn profile, weighs probabilities, and makes an educated guess about the stakeholder map.

“The initial goal was just to eliminate that task completely from the human workflow,” he said. “The stakeholder map is done, it’s in the folder, and you can look at it.”

But the agent would struggle to capture nuance. The meanings of titles in organizations always vary, and the politics and dynamics of any given meeting can be difficult for an AI agent to discern. Rather than keep feeding the agent data to try to make it intelligent enough to make those determinations, it was simpler and more efficient for the agent to create a proposed stakeholder map and hand it over to a human who could make changes and explain why those changes were necessary.

Ultimately, Thakrar said the agent still saved human team members time because the stakeholder map was usually pretty close, and the corrections also helped the model grow smarter by adding richer context.

Specialization

Specialization is transitioning a process from testing on a frontier model to production on a much narrower, smaller model. Once you’ve proven that an agent can do a job well, you want to stop paying master-craftsman rates to keep doing that one job well.

Specialization is all about capturing your subject matter experts’ best judgement and pattern recognition to build an open-weight, open source, trained, and fine-tuned model that can be deployed in your own data center.

“The true enterprise bet is to keep that orchestration layer, which is your IP and knowledge, in house,” Thakrar said. “You don’t want to host that on someone else’s model. The goal of everyone in enterprise should be to run, train, and host their own models.”

I haven’t slept much in the past few weeks. Not because of some theoretical cyber risk that keeps many executives awake, but because reality just delivered a real wake-up call to our industry — a call that every executive must answer, now.

Imagine this: A major global enterprise, a company most of us interact with indirectly every single day, wakes up to find its entire digital environment obliterated. Thousands of employees in dozens of offices and remote locations are suddenly offline. Customers are cut off, supply chains grind to a halt and regulators are notified with a chilling admission: “We have no idea when we’ll be back.”

This wasn’t ransomware. There was no negotiation, no decryption key to buy, no easy way out. It was destruction — deliberate, coordinated and geopolitically motivated — not monetary.

As a chief customer officer who’s worked with countless customers on cyberattack risks, my perspective hits a bit differently than a CISO or a CTO. I see the aftermath, not just the attack surface. I see the faces behind the tickets, the operations team locked out of their own systems, the support agent answering panicked calls at dawn. And I ask: How many organizations have actually stress-tested their response to this scenario — not a hypothetical, but this very real, lights-out event? Here’s what every leader needs to confront today:

Recovery is not just a technical exercise

The first assumption to break during a real crisis is the belief that recovery is purely technical.

Many organizations have done tabletop exercises and have a backup and recovery playbook, so they feel prepared. They can point to backup windows, retention schedules and immutability controls. The moment a true blackout happens, a different reality surfaces. The people who own the recovery steps either do not know each other, lack the authority to make decisions without supervisor approval or need guidance from offline systems.

The reality is that technical infrastructure almost always holds up better than human infrastructure. Organizations have built their recovery strategy around the assumption that someone competent will be awake, available and empowered when a cyber event happens.

Still, backups are only as good as their independence. Let’s be blunt: If your recovery infrastructure shares identity, authentication or network trust with your Microsoft tenant (such as Azure, Microsoft 365 or Teams), you don’t actually have a recovery plan; you have a false sense of one — and a liability. A recent survey found that while 90% of organizations express confidence in their ability to recover from a cyber incident, fewer than one in three ransomware victims fully recovered their data.

True resilience means immutable, air-gapped backups, untouchable by the same compromise. Anything less is an illusion. I talk to customers about their recovery plans constantly. The customers who have rehearsed all scenarios sleep soundly. Those who haven’t? They’re rolling the dice.

Most business continuity plans ignore ‘total blackout’

I’ve reviewed hundreds of business continuity plans. Almost all assume partial failures — a region, an application, a data center. But what if every system, in every country, goes dark simultaneously? That’s an entirely different playbook. If your team hasn’t run a drill for a global, simultaneous outage, you’re not prepared. The probability is low, but the cost of being unready is existential.

Connected devices, OT systems, field hardware, partner integrations — they all plug into your enterprise network. When the core collapses, it’s not just IT at risk. It’s operational technology, physical safety systems and in regulated sectors, potentially human lives. Understanding and testing those interdependencies is non-negotiable.

This is also where boards need to change the conversation. A study found that only 5% of companies have cybersecurity experts on their board of directors. Recovery time objectives (RTOs) should not be buried in technical appendices. It’s all jargon to boards. That makes translation essential. RTOs must be explained in terms of business impact. “We can recover in four hours” is a technical statement. “Every hour of downtime costs us $2.3M and creates regulatory exposure in three jurisdictions” is a board statement.

That is the level of clarity leaders need.

The most prepared organizations do not wait for an incident to educate the board. They bring the conversation forward proactively. They frame recovery in business terms: revenue, regulatory standing, customer trust and brand reputation.

The most effective framing is often simple. Show the most critical systems. Show what happens if each one is down for one hour, four hours, 24 hours and 72 hours. Show the current recovery capability against each and then show the gap.

If your board is not demanding real answers, your business continuity strategy is likely underfunded and your business is exposed. This is a risk conversation worth forcing because the consequences do not stay inside IT. They can show up in customer churn or missed revenue and ruin an organization’s reputation.

Threat intelligence must be actionable, not archived

Geopolitical attacks, hacktivist campaigns and nation-state targeting aren’t abstract threats. They are active risks, and that intelligence cannot languish in the security team’s inbox. Executive leadership must be looped in — and immediately — so gaps can be closed before they’re exploited. Too often, intelligence enters the security operations function and never reaches the teams responsible for recovery infrastructure or executive decision-making.

If a threat actor is targeting a specific class of backup agents, the team responsible for those agents needs to know now, not two weeks from now. If intelligence suggests destructive activity against a sector, recovery owners need to validate isolation, access paths and restoration procedures immediately. If geopolitical tension increases the likelihood of targeting, executive leadership needs to understand what exposure exists and what actions are being taken. The organizations that survive aren’t just the best at incident response. They’re the ones who anticipated, rehearsed and invested before the attack.

Part of investing in a recovery strategy requires closing the loop between signal and action. The most prepared organizations have already mapped their critical recovery dependencies to specific threat categories. When intelligence touches one of those categories, there is a named owner and a clear set of actions. No guessing or forwarding emails into the void is needed because the distance between the warning and the employees’ ability to do something is shortened.

Looking ahead, the conversation will continue to evolve beyond traditional cyber response. Because in an AI-enabled enterprise, the new question is whether the data within those systems can still be trusted. When AI systems make decisions based on enterprise data, the attack surface becomes the data’s accuracy. A threat actor who quietly corrupts a dataset over 90 days before a recovery event has done more damage than just downtime. They can poison the inputs driving decisions across the business.

Regardless of how AI will change threat intelligence and cyber response, these principles remain the same. Know your problem, whether structural or technological. Ensure your human infrastructure keeps pace with your technical infrastructure, with clear cross-functional ownership and the tools and knowledge to act autonomously. Communicate with your boards often — and correctly.

Let’s not wait for the next headline to ask, “Are we ready?” Have those conversations now. Test your assumptions. Close your gaps. Because in today’s threat landscape, resilience isn’t IT’s job — it’s everyone’s mandate.

This article is published as part of the Foundry Expert Contributor Network.
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Running containers on Windows has never been as easy as it should be. While there are versions of Docker Desktop and Podman that work with both the Windows Subsystem for Linux (WSL) and Hyper-V, I’ve found both overly complex and unstable. Where they have worked, it’s turned out that Hyper-V has been the best option, using a Linux virtual machine to host my containers. That all adds up to overhead, layers of virtual infrastructure that get in the way of work and that need to be rebuilt every time I restart my PC.

Part of the problem is WSL. It’s a good tool, but WSL2’s file-system integration is slow, and you’re left having to work with code using Visual Studio Code’s remote integration, which means putting a VS Code Server in every container you’re building and testing. If you’re working with Kubernetes, that’s even more complexity that needs to be managed, dragging you away from code.

I ended up running most of my container testing and development from a separate machine, a Linux server running containerd. But though it worked (and had all the resources of workstation-class device), it wasn’t portable, and for some reason I’ve yet to uncover, Ubuntu’s remote desktop access doesn’t work for me.

So, it was good to see Microsoft make several announcements around WSL at Build 2026 as part of a push to make Windows a developer platform again. The first, an improved WSL3, is still some way away, but the second, WSL-native container support, shipped at the end of June. It is already seeing community-driven development of Docker Desktop-like tooling to help monitor and manage your containers.

Delivering a WSL-based container platform fits in with the other developer-focused Windows announcements at Build. Making Windows behave more like Linux is Microsoft responding to developer needs, given that more than 50% of servers on Azure run a Linux distribution. Linux is the basis of cloud-native infrastructure, so developers need to be able to build on it wherever they are.

Getting started with WSL container

WSL container provides a new CLI that works in parallel to the familiar WSL, with commands to support the entire container life cycle, from creation to shut down. All you need to do to get started is upgrade your WSL installation to the current pre-release build (at the time of writing this was 2.9.3). Simply open an administrator PowerShell terminal and enter wsl --update --pre-release.

This downloads and installs the latest WSL release. Once you’ve closed and re-opened your terminal (to ensure that you’ve updated its context) you can check that WSLC has installed by entering wslc, which should list the available commands. The new CLI is aliased to WSL container, if you prefer to keep your container work separate from WSL (and avoid typos that might accidentally affect your WSL installations).

Under the hood Microsoft is using WSL container to trial new integration points for Linux in Windows. One key change is the use of a new file system that significantly speeds up access to Windows from inside a container. Another improvement gives WSL container a new networking mode that relays networking connections directly through the Windows network stack, ensuring it has access to the same resources and security as Windows.

Calling Linux containers from Windows applications

Things get more interesting when you start to use the WSL container API from inside your Windows code. Here you can include calls to Linux containers inside your desktop applications, taking advantage of existing services, building and deploying containers from inside your CI/CD pipeline. Using the new file system and networking stack helps reduce the friction that comes with crossing the boundaries between the two platforms.

The WSL container API is available as a NuGet package, with support for C, C#, and C++. It allows your code to start and stop containers, and interact directly with them, sending command-line calls and reading back responses. Where things get interesting is being able to launch a containerized service from your code, exposing its REST or gRPC APIs on a local network port. Microsoft has provided sample code to show you what’s possible at this early stage.

Microsoft is doing something revolutionary here. It’s taking the cloud-native, service-driven model and bringing it into Windows and using it to bridge decades of divergent development. You no longer have to rewrite a service that works on Linux to run in Windows; all you need to do is containerize the service and launch it from the WSL container API. When you’re done, the API will tidy up after you, shutting down the container and reclaiming the memory it used.

It’s important to remember that this is only the first public preview of a rapidly developing platform. There are many opportunities here to, say, build on the syscall translation layer developed for WSL1 to produce a native Windows-to-Linux application integration stack that removes the overhead of using web-based service calls. It will be interesting to see what develops, but this first release is very interesting indeed.

Manage Linux containers from Windows

If you want a Docker Desktop-like experience for building and testing containers on Windows developer hardware, you may not have long to wait. WSL container’s underlying API is already being used to build tools that manage and monitor containers for you. One such tool is the WSL Container Desktop, under development on GitHub. While there aren’t any release builds yet, it’s easy enough to compile and get running by cloning the source repository and building using the .NET CLI. You do need to have the Windows App SDK installed, and some features require access to the Azure CLI.

WSL Container Desktop is built in C#, with a WinUI front end. It’s currently only verified for use on x64, though I was able to compile and run it on an Arm64 PC and use it to test and run containers. Once running, it gives you a well-designed front end for your WSL-hosted containers, showing what’s running and what resources they are using. You can link WSL Container Desktop to container registries, like Docker’s and Azure’s, so you can quickly pull base containers and then use the WSL container environment to add your own code and customizations.

Your main interaction point is the WSL Container Desktop dashboard, which shows what containers are running and their current resource usage. Elements are displayed in cards, taking a cue from Windows’ own user interface and especially from its Settings app. From the dashboard, you can drill down into the available containers, with quick start, stop, and reload options, as well as an extended memory that includes the ability to open a web browser to the appropriate port. I tested this with a container that included an entire KDE webtop, giving me a Linux distro running in a container in my browser.

Other options include a details view that displays current logs and provides tools for inspecting the state of a container. This is the type of tool that comes in useful when debugging and testing container applications, as it can provide insights that the WSL container CLI doesn’t offer. Another option helps you clean up after you’ve downloaded an image and don’t need it anymore, with analytics that show the largest images and images you haven’t used for some time. On top of its tooling for working with WSL containers, WSL Container Desktop provides a basic settings tool that helps you configure its look and feel, as well as how it integrates with Windows.

Run Kubernetes inside Windows for cloud-native development

One of the more useful features of WSL Container Desktop is the ability to quickly stand up a K3s Kubernetes instance in WSL that can be used to host WSL containers, providing a local environment to build and test cloud-native applications wherever you might be. The K3s tooling offers a similar experience to the Kubernetes project’s own Headlamp UI, making it easy to go between your development environment and a production Kubernetes cluster.

It’s fair to describe WSL container as one of those Windows features you didn’t think you needed, but now it’s here you can’t live without it. WSL container simplifies building a container development tool chain in Windows, and at the same time allows you to think about a new generation of hybrid applications that take advantage of decades of development in both Windows and Linux.

The result is something that was unimaginable a few years ago: dropping a Linux container into the middle of a Windows application and treating it as another local service. As the WSL container platform evolves, you should expect to see more ways of bringing Linux and Windows together, using containers to deliver a hybrid platform that gives us the best of both worlds at long last.

hasan as’ari – shutterstock.com

SAP-Anwenderunternehmen stehen unter Druck, auf SAP S/4HANA zu wechseln, weil die Mainstream-Wartung für SAP ERP (SAP ECC 6.0) Ende 2027 ausläuft und die bis Ende 2030 geltende erweiterte Wartung kostenpflichtig ist.

Zwar stellt SAP mit der „SAP ERP, Private Edition, Transition Option“ eine weitere Wartungsverlängerung bis 2033 in Aussicht. Da diese einer Neuimplementierung gleichkommt, bleibt SAP-Kunden mehr Zeit für die Planung, die Analyse und das Changemanagement. Der Nachteil: Wer diese Option nutzt, läuft Gefahr, technologisch ins Hintertreffen zu geraten, da Innovationen nahezu ausschließlich für SAP S/4HANA bereitgestellt werden.

Zögerliche SAP-S/4HANA-Transformation trotz Wartungsdruck

Obwohl der Druck hoch ist, hat eine große Zahl der SAP-Bestandskunden die Transformation auf die seit 2015 verfügbare ERP-Suite offenbar noch nicht vollzogen. Eine COMPUTERWOCHE-Expertenrunde zeigte, wo die größten Hürden liegen und was erfolgreiche Projekte auszeichnet.

Warum etliche Unternehmen die Transformation vor dem regulären Wartungsende scheuen und stattdessen zwei Prozent Mehrkosten für die erweiterte Wartung einkalkulieren, brachte ein Teilnehmender auf den Punkt: Firmen haben über Jahrzehnte in ihre SAP-ERP-Lösung investiert und sie an individuelle Prozessanforderungen angepasst, damit die Abläufe entlang der Supply Chain reibungslos laufen. Er habe daher in den vergangenen zehn Jahren keinen Kunden erlebt, der freiwillig umsteigen wollte. Alle hätten gesagt, dass sie müssen.

Nach Erfahrungswerten eines weiteren Experten nutzen erst rund 20 Prozent der SAP-Kunden SAP S/4HANA als Kernapplikation produktiv, unter anderem, weil entsprechende Transformationsprojekte auf sieben bis neun Jahre angelegt sind.

Altlasten bremsen die SAP-S/4HANA-Transformation

Unternehmen, die sich für den Wechsel entscheiden, verzichten häufig auf jede Modernisierung. Sie vollziehen einen Eins-zu-eins-Umstieg ohne Code-Modifikation, sei es in Form einer System Conversion (Brownfield-Ansatz) oder per Lift and Shift in SAP Cloud ERP Private (früher: SAP S/4HANA Cloud Private Edition). Dabei ist eine große Zahl von SAP-ERP-Installationen gar nicht zukunftsfähig, weil sie auf Prozessen aus den 1990er Jahren basieren und im Lauf der Jahre durch zahlreiche Eigenentwicklungen erweitert wurden.

Nicht selten gibt es bis zu mehrere tausend kundeneigene Programme im Z/Y-Namensraum, die zum Teil nicht mehr genutzt werden und das System unnötig belasten. Die Experten waren sich einig, dass eine solche rein technische Migration, bei der Altlasten wie ABAP-Eigenentwicklungen mitgeschleppt werden, keinen Mehrwert für das Unternehmen bringt.

Es muss geprüft werden, welche Eigenentwicklungen beibehalten werden, weil sie wettbewerbsdifferenzierend und damit geschäftskritisch sind, und welche gelöscht werden müssen, weil sie nicht genutzt werden oder weil es dafür inzwischen SAP-Standardfunktionen gibt. Handlungsbedarf besteht auch bei einer dreistelligen Anzahl von Buchungskreisen, von denen niemand weiß, welche noch benötigt werden, oder bei zahlreichen Dubletten in den Kreditoren- und Debitorenstammdaten.

Migrations-Tools und KI-Agenten beschleunigen den Umstieg

Um diesen Prüf- und Bereinigungsaufwand zu bewältigen, bietet SAP mehrere Tools, um die Transformation auf SAP S/4HANA zu vereinfachen: darunter SAP Activate, SAP Cloud ALM, Migration Cockpit, Readiness Check, Custom-Code-Check oder Modifikationsabgleich. Ergänzt werden sie durch Lösungen wie Signavio für die Prozessanalyse. Die Experten schätzen den Effizienzgewinn durch solche Migrationswerkzeuge auf 30 bis 50 Prozent.

Zusätzliche Produktivität versprechen KI-Agenten, die Altsysteme automatisiert analysieren, Code bereinigen und Datenflüsse transformieren. Das reduziert den Migrationsaufwand und beschleunigt den Umstieg.

Scope-Management als Schlüssel für den Projekterfolg

Einig waren sich die Teilnehmenden, dass SAP-S/4HANA-Transformationsprojekte in der Regel nicht an der Technologie scheitern, sondern an einer mangelhaften Scope-Definition und am unzureichenden Changemanagement.

Ein Scope-Management vor dem Projektstart, das berücksichtigt, wie viel Veränderung der IT-Organisation und den Fachbereichen zugemutet werden kann, sei essenziell für den Erfolg, sagte einer der Teilnehmenden. Es erfordert die Fähigkeit zu priorisieren und ein iteratives Vorgehen, bei dem zunächst geschäftskritische Must-haves und Quick Wins umgesetzt werden. Weniger wichtige Nice-to-haves folgen später. Wer dagegen in der Konzeptionsphase bereits den großen Wurf anstrebt, wird voraussichtlich scheitern. Als Beispiel wurde der direkte Umstieg auf ein SAP-S/4HANA-Kernsystem genannt, das nach dem Clean-Core-Ansatz von nicht mehr lauffähigen Programmen und obsoleten Erweiterungen bereinigt ist.

Genauso wichtig ist ein Change-Management, das Mitarbeitende von Beginn an einbezieht, die nötige Akzeptanz schafft und vom Top-Management aktiv unterstützt wird, sowie eine verbindliche Governance mit klaren Zielvorgaben. Unverzichtbar ist auch die Einbindung der Fachbereiche. Sie stellt die größte Herausforderung dar, da Unternehmen befürchten, dass durch die SAP-S/4HANA-Transformation zu viele personelle Ressourcen gebunden werden, die dann für Kernaufgaben fehlen. Kommt es vor, dass IT und Fachbereiche als Antipoden agieren, sollte ein Change-Coach als Vermittler eingesetzt werden.

Hybride Betriebsmodelle setzen sich langfristig durch

Bereits vor dem Projektstart muss abschließend geklärt sein, welches Betriebsmodell für SAP S/4HANA am besten zu einem Unternehmen und seinen Zielen passt, auch mit Blick auf regulatorische Anforderungen. Das ist häufig nicht der Fall, sodass das Projektteam unnötig Zeit damit verbringt, das passende Betriebsmodell zu ermitteln. Das bremst Transformationsvorhaben aus.

Nach Ansicht eines Teilnehmenden wird sich langfristig ein hybrides Betriebsmodell durchsetzen, bei dem der SAP-Kunde entscheidet, welche Elemente der SAP-S/4HANA-Landschaft in einer Hyperscaler-Cloud, einer souveränen Cloud und/oder On-Premises laufen. Eine weitere, weitgehend unbekannte Möglichkeit ist der Betrieb im Rahmen der Customer-Data-Center-Option (CDC) von SAP Cloud ERP Private (früher: SAP S/4HANA Cloud Private Edition), die aus Gründen wie Datenschutz, Leistung und Souveränität eine interessante Alternative sein kann.

Mehrere Experten stellen darüber hinaus fest, dass die vollwertige SaaS-Lösung SAP Cloud ERP Public (früher: SAP S/4HANA Cloud Public Edition) inzwischen verstärkt eingesetzt wird. Sie stellt vorkonfigurierte Kern-ERP-Funktionen (Best Practices) bereit und lässt sich relativ schnell einführen, ermöglicht aber kaum individuelle Anpassungen. Diese Abstriche nehmen Unternehmen in Kauf, um von regelmäßigen, automatischen Upgrades und technologischen Innovationen zu profitieren.

Kritisiert wurde allerdings, dass die Cloud-Diskussion häufig unter begrifflichen Unschärfen leidet. So macht der Betrieb von SAP S/4HANA in einer Hyperscaler- oder SAP-Cloud die Lösung noch lange nicht zum Software-as-a-Service-Angebot. Solche Ungenauigkeiten irritierten SAP-Kunden und bremsten die Entscheidungsfindung. Letztlich sind beim Cloud-Betrieb auch die Kosten entscheidend. Zwar wollen viele Unternehmen anfangs maximale Sicherheit mit Private Network und Confidential Computing, wählen dann aber günstigere Commercial-Cloud-Angebote. Ausnahmen bilden regulierte Branchen und der öffentliche Sektor.

Ob hybrides Betriebsmodell oder Kostenfrage, am Ende entscheidet über den Projekterfolg nicht allein die Technologie, sondern auch, wie diszipliniert Scope und Wandel im Unternehmen gesteuert werden.

Teilnehmer der Round-Table “SAP S4HANA 2027”

Harald Becker / Hewlett-Packard GmbH

Sonja Brüggemann / Lufthansa Industry Solutions GmbH & Co. KG

Microsoft Deutschland GmbH

VOGUS – Wolfgang Voglhuber / Natuvion GmbH

smartShift Technologies GmbH

A global law enforcement crackdown has seized infrastructure serving the massive phishing-as-a-service (PhaaS) group Kratos, as well resulting in the arrest of an unnamed Kratos “developer and technical administrator” in Indonesia. 

The effort was managed by German law enforcement and involved agencies from the US, Indonesia and other countries.

Although a German statement claimed that the Kratos infrastructure “has been completely disabled” and that “Kratos-supported phishing campaigns can no longer be carried out,” cybersecurity analysts and consultants question how much of a dent in enterprise phishing activity will result, and how long it will last.

“A server seizure and a single arrest overseas remove infrastructure, not the intellectual property,” said Frank Dickson, group VP for security at IDC. “PhaaS kits get cloned, forked and resold routinely, and the 1,800 Kratos customers didn’t vanish. They just lost a vendor in a market where vendors get replaced fast.”

He added, “seizing 200-plus servers and arresting the developer pulls a major supplier out of that specific niche. It doesn’t touch the broader phishing economy. For every roach that you squish, there are a hundred that you do not see.”

Noah Kenney, principal consultant at Digital 520, takes an even more pessimistic view, arguing that there might not even be that much of a short-term phishing slowdown. 

“What makes this different from a botnet or ransomware takedown is that the people running the attacks were never part of the organization. Kratos was just a vendor,” Kenney said. “The 1,800 customers who bought it still have their target lists, their sending infrastructure and whatever access they had already established. The tooling went dark, but the people phishing your employees last week are still working, shopping for a replacement that already exists. Enterprises should not read this as a drop in (likely) threat volume.”

One thing that the security community seems to agree on is that Kratos was a major player in the lucrative PhaaS space. But precisely determining the percentage of PhaaS activity controlled by Kratos is impossible, given that Kratos sold their kits to others. Security researchers even disagree on what they should call Kratos kits.

“Microsoft tracks this kit as SneakyLog, others tie it to Sneaky 2FA, and KnowBe4 disputes the lineage entirely. When the security industry cannot agree on what a kit is to be called, that is because renaming and reselling is continuous rather than something that happens after a raid,” Kenney said. “What actually changed this time is the arrest and the [shutdown of the] servers. Standing up new hosting is only a weekend of work, but replacing a developer who understood how to keep an adversary in the middle proxy stable and evasive at scale is harder.”

IDC’s Dickson added that the biggest value from the takedown is in the information gleaned from the seized servers. 

“Kratos operated in the adversary-in-the-middle category, generating convincing fake Microsoft 365 login pages that harvest session tokens and step past MFA, the exact technique behind a lot of the business email compromise activity of the past two years,” he said. “I would love to see what law enforcement does with the customer list. That, my friend, is gold.”

Regardless, Assaf Morag, a cybersecurity researcher at Flare, dubbed the German crackdown “symbolic,” given Kratos’ reach within phishing circles. 

He argued that the very nature of software makes it all but impossible to shut down in a meaningful way.

“Although this is malicious infrastructure, it is still software, and modern development and deployment practices make it relatively quick to rebuild or replicate,” he said. “Demand is likely to shift to competing providers, allowing the ecosystem to recover even if this particular operation has been disrupted.”

Pieter Arntz, malware intelligence researcher at Malwarebytes, agreed that the crackdown is disruptive but not definitive. 

“This appears to be more than a routine website seizure. The reporting points to a PhaaS platform with centralized infrastructure, subscription-style customers, and Microsoft 365 session theft / MFA-bypass tooling, so taking down the backend likely hurts many downstream affiliates at once. In that sense, it is a meaningful disruption to the phishing ecosystem, not just one campaign,” Arntz said.

But, he added, “a rebrand or partial re-emergence is plausible, which is the historical pattern for PhaaS operations. Even if the core infrastructure is gone, the code, customer lists, and operator tradecraft can survive.”

This means that customers and affiliates can shift to other phishing kits, he said, so it’s likely that the takedown will create a temporary decline in Kratos-specific activity, but probably not a lasting reduction in phishing overall.

Flavio Villanustre, CISO for the LexisNexis Risk Solutions Group, also concluded that the impact of this crackdown will be short-lived. 

“For each criminal organization that is dismantled, ten new ones pop out of nowhere. Unless there is a coordinated international effort by more than a few countries, this is a whack-a-mole exercise,” he said. “These are all loosely connected individuals and akin to a lernaean hydra, with two heads growing whenever you chop off one. Their leadership emerges from their lines organically without a real center of control. This makes it almost impossible to completely eliminate these criminal organizations.”

Building a presentation can take lots of time. There are design choices to figure out: the slide layouts, fonts, theme colors, and so on. You can use a template to skip this hassle, but you still have to paste your text and other content into the slides and edit it all so that the results are visually appealing.

In PowerPoint, Microsoft’s Copilot AI assistant can now automate the heavy lifting of presentation creation. It can generate a first-draft presentation in minutes, then help you edit it. You can also prompt Copilot to help you quickly understand the contents of a presentation and glean insights from it. Use the tips in this guide to save oodles of time as you create and work with presentations.

Who can use Copilot in PowerPoint

Individuals with a Microsoft 365 Personal, Family, or Premium subscription have access to Copilot from within PowerPoint and other Microsoft 365 apps. Users with a Premium plan have higher Copilot usage allowances and access to advanced AI features.

For business users, it’s more complicated. Organizations with more than 2,000 users must pay for Microsoft 365 Copilot licenses for their users in addition to their regular Microsoft 365 licenses. Users at organizations with fewer than 2,000 users can use Copilot within M365 apps even without the M365 Copilot add-on licenses, but there are limitations in usage, speed, and feature availability.

To see what kind of access you have, log in to Microsoft’s Copilot Chat web hub and look for your name in the lower left corner. If you see “M365 Copilot (Premium)” under your name, you can use Copilot in M365 apps with priority access and advanced features. “M365 Copilot (Basic)” means you can use Copilot in M365 apps with lower-priority access and limited features. If you see “Copilot Chat (Basic)” or nothing below your name, you can’t use Copilot in M365 apps.

(Copilot Chat Basic users do get some Copilot functionality, including the ability to generate presentations, via the Copilot Chat hub. See our Copilot Chat tutorial for details.)

In this article:

• Working with Copilot in PowerPoint
• Create a presentation template
• Create a presentation from a document
• Add content from a document to a slide
• Refine your slide text
• Find or create an image
• Expand your presentation with relevant slides
• Summarize a presentation
• Answer questions about a presentation
• Help you navigate a large presentation
• Generate speaker notes and/or an FAQ

Working with Copilot in PowerPoint

First, let’s quickly go over the notable settings of the Copilot sidebar.

When you have a presentation open in PowerPoint, click the Copilot icon; it may be floating at the lower-right corner of your PowerPoint window or parked at the right end of the Ribbon toolbar. The Copilot sidebar will open along the right of the page. You’ll type your prompts to Copilot inside the chat window in this pane.

Howard Wen / Foundry

Agent mode: By default, Copilot can build a new presentation or make changes to an existing one in the main PowerPoint window. This is known as “agent mode.” To change this so that Copilot can’t take direct action on a presentation (all its responses appear in the sidebar), click the Allow editing button above the chat window and change it to Chat only.

The tips in this guide require that Copilot be in agent mode, so make sure you see Allow editing above the chat window.

Choice of AI model: Behind the scenes, Copilot has access to various genAI models, including different versions of Anthropic Claude and OpenAI GPT.  By default, it decides which model to use based on your prompt. You can set it to use a particular model: click Auto at the upper right of the Copilot pane and select a model from the dropdown that opens.

Howard Wen / Foundry

The tips in this guide should work fine on the default Auto setting. But feel free to experiment switching to specific models to see which give you the best results for particular tasks.

Important: Remember that generative AI output often includes errors, so always check Copilot’s output for accuracy. (Also see our tips for reducing hallucinations in Copilot.) You’ll likely want to rewrite it in your own voice as you’re reviewing it.

1. Create a presentation template

For many people, the hardest part of creating a presentation is getting started. What types of information should be included on the slides, and in what order? Copilot can give you a leg up by creating the type of presentation you need, with placeholder data that you can later replace with your own.

Start a new presentation, open the Copilot sidebar, and type your prompt into the chat window. It’s best to provide very specific details in your prompt. The more context or details you provide, the more likely Copilot will generate a presentation template that suits your needs.

A good prompt should contain the slide count, subject, audience, and tone. Example:

• Create a 6-slide presentation for a sales meeting focusing on Q1 revenue. The audience is the sales team, so keep the tone professional and focused on the sales data.

Copilot may ask a series of follow-up questions, such as your preferred visual style and desired level of detail. Then it will generate a presentation template.

Howard Wen / Foundry

You can optionally prompt Copilot for revisions, and when you’re happy with the template, swap in your own data.

2. Create a presentation from a document

You can attach a document (such as a Word document, Excel spreadsheet, or PDF) and prompt Copilot to generate a presentation based on its contents. This works best with a structured-format document (such as a business plan, project proposal, or summary report) that contains sections with headings.

Copilot can extract the document’s text and structure to generate the slide content for the new presentation. This can especially be useful for quickly turning a long report into a visually appealing presentation.

In the Copilot pane, click the + icon at the bottom of the chat window. A list of documents that you’ve recently accessed appears. Select the one that you want Copilot to use. Alternatively, click the magnifying glass icon and inside its search box, type a few letters of the filename for the document you want. (Business users with an M365 Copilot license can select up to five files for Copilot to pull from when creating a presentation.)

Howard Wen / Foundry

Then in the chat window, you can enter a prompt that’s as simple as “Create a presentation,” although as always, providing more details and context is better. This is especially important for corporate users who reference multiple source files. It’s useful to tell Copilot what data to pull from each document.

Answer any follow-up questions that Copilot asks, and it will then generate the presentation.

Howard Wen / Foundry

Note: Your marketing department may have created one or more branded company templates for Copilot to work from. If that’s the case at your organization, simply open the appropriate company template as your first step. Then you can upload docs and type a prompt as described above. Copilot will create a presentation using the branded template.

3. Add content from a document to a slide

Manually copying text or other content from a document and pasting it into a new slide is a chore. Instead, you can prompt Copilot to extract information directly from a Word document, Excel spreadsheet, or PDF to create new slides.

In the Copilot pane, attach the document using the same steps described in tip 2, then tell Copilot to create a slide from the document. As always, it helps to provide details such as the new slide’s focus or what data to include:

• Add a slide based on the attached document.
• Use the attached file to add a slide about the project budget that focuses on Q1 projections.
• Summarize only the financial section of the attached document as a slide.

Howard Wen / Foundry

4. Refine your slide text

A presentation should be visual and display only the core message. Conciseness and proper writing tone are essential for your slides, so that they don’t lose the attention of your audience.

You can prompt Copilot to refine text on an individual slide in various ways, such as rewriting it in a more professional tone or making it more concise. Highlight the text inside a text box on the slide. On the toolbar that appears over the highlighted text, click Edit with Copilot.

On the menu that opens, you can select a preset prompt to refine the text, such as Condense or Make professional. Or, at the top of this menu, you can type a prompt to rewrite the highlighted text.

Howard Wen / Foundry

Note that this feature affects all the text inside the text box. To rewrite only a portion of text inside a text box, you must split that portion out into a separate text box.

Alternatively, you can prompt Copilot to analyze your entire presentation and tighten up the wording throughout all of its slides. For example:

• Make these slides more visual and use less text.

5. Find or create an image

If you have Copilot generate a presentation from an existing Word document that contains images, it will incorporate those images into the presentation. If there are no images in the source document, you can ask Copilot to find or create one and add it to a slide.

To add a stock image or an image from your organization’s brand library, tell Copilot what you’re looking for:

• Add a stock photo of young adults in a cafe drinking boba tea.
• Add a photo from our asset library of young adults in a cafe drinking boba tea.

To have Copilot create an image using Microsoft’s Designer image generation tool, describe your desired image. As always, specificity is helpful:

• Create a photorealistic image of a diverse group of 5 or 6 fashionable young adults sitting in a cafe drinking boba tea. They’re smiling or laughing, and some are looking at their phones.

Howard Wen / Foundry

Just as you need to review any text output from Copilot, take a close look at generated images to be sure nothing looks off.

Also note that Copilot image generation isn’t always reliable in PowerPoint. For some time during our testing for this story, Copilot said it couldn’t create an image because “the image generation service is returning a server error on every attempt.” After about a day and a half, the service began working again.

6. Expand your presentation with relevant slides

As you’re building your presentation, you may find that it’s become text heavy. Or perhaps it could use more visually oriented slides to break things up and make its progression flow better. Copilot can generate and insert new slides that are based on the content of the slides already in the presentation.

In the Copilot pane, specify exactly where you want the new slide to go. This helps Copilot to analyze the content of the slides before and after where you want the new slide. Then it can generate a slide to bridge between the two slides. Examples:

• Add a slide after slide 3 about our competitive advantages.
• Add a slide after slide 11 that transitions to slide 12.

Howard Wen / Foundry

7. Summarize a presentation

Maybe you need a quick refresh of your presentation before an important meeting. Or maybe a co-worker has sent you a presentation that’s packed with lots of slides. You can prompt Copilot to generate a summary of the presentation’s overall messaging.

In the Copilot pane, just type “summarize this presentation.” You can also have Copilot flag key slides that contain important information: “show me key slides.”

Howard Wen / Foundry

8. Answer questions about a presentation

As you’re reviewing a presentation, especially one that you didn’t create and are not familiar with, you can get Copilot to pull key data points from its slides.

In the Copilot pane, type specific informational questions. Examples:

• What are the action items in this deck?
• What is the proposed budget mentioned here?

If Copilot can’t find the exact answer to the question you ask, it will provide related information from the presentation.

Howard Wen / Foundry

This method can also help you validate that your presentation includes everything you want it to. If you ask Copilot about the action items in a presentation and it can’t find any, you know you need to add them. (Copilot will likely offer to generate them for you based on the rest of the slides.)

You can even take this tactic a step further and ask Copilot if the presentation is missing any important data, if any slides are weak or confusing, if there are any awkward transitions, if there are key points that should be better emphasized, and so on.

9. Help you navigate a large presentation

In the business world, presentations with dozens of slides are not uncommon, such as for financial reports or project documentation. Trying to find a specific slide or multiple slides can be tough. Copilot can help you navigate such a presentation.

In the Copilot pane, prompt Copilot to find slides based on specific topics. Example:

• Show me the slides about the project timeline.

Copilot will analyze the presentation and reply with a list of links to the relevant slides. Click one of these to jump directly to that slide.

Howard Wen / Foundry

10. Generate speaker notes and/or an FAQ

Here’s a great timesaver when you’re preparing to show your presentation to an audience: Copilot can automatically generate suggested speaker notes for you, based on the content of your slides. Example prompt:

• Write speaker notes for every slide with one talking point per slide.

Howard Wen / Foundry

In a related feature, Copilot can create a frequently asked questions list (FAQ) for you to consult in your speaker notes or to present as a slide:

• Write an FAQ for these slides.

Copilot will ask where you want the questions and answers added — as a new slide at the end, integrated into the speaker notes of relevant slides, or somewhere else that you designate. Make a selection, and Copilot will generate the FAQ based on the content of your presentation.

Howard Wen / Foundry

Related reading:

• 11 cool things Copilot can do in Excel
• 9 ways Copilot can turbocharge OneNote
• PowerPoint for Microsoft 365 cheat sheet
• Copilot Chat: Your hub for document creation and analysis
• How to curb hallucinations in Copilot (and other genAI tools)
• Microsoft Copilot can boost your writing in Word, Outlook, and OneNote — here’s how
• More Microsoft tips and tutorials

At Cisco, VP of engineering Jason Andrews deals with all the same technical issues as every other company deploying AI, including ensuring it’s governed, secure, and integrating multiple data sources, legacy systems, and AI models.

But these issues are relatively straightforward compared to the bigger challenges relating to the fast pace of change, specifically how AI can touch and transform nearly every aspect of business.

“We’re thinking about it every day,” he says. “My belief is we’ll be seeing a massive acceleration of everything.”

In coding, for example, he’s witnessing productivity increases up to 110% with AI assistants. “I can build apps or custom integrations a lot faster,” he adds.

And the real benefit of AI isn’t just in speeding up individual steps in a process, but in making AI the core of a new business process. But building it from scratch puts even more pressure on organizations trying to get employees up to speed on new ways of doing things.

“We want to move fast, train people, and get them onboarded,” he says. “But what I thought AI was going to do for my organization nine months ago is different from three months ago.” So by the time something is rolled out, it’s changed three times.

“I struggle with the change management aspect,” he says. “The legacy model of change management isn’t fast enough. How do you create that constant learning?”

One of the ways Cisco approaches it is to create communities where people can talk about these issues and share best practices and governance, and you have to keep people’s minds open that every day is going to be different than the last, Andrews adds.

Testing the AI waters

Cisco isn’t the only organization struggling with change management in the face of the AI tsunami. In a survey of 2,000 global CEOs IBM released in May, 83% of them said AI success depends more on adoption than on the technology itself, and 77% said talent and technology roles are converging.

“Thanks to Claude Code, our entire development cadence is exponentially greater than a year ago,” says Andrew Johnson, CIO at Brownstein Hyatt Farber Schreck, a Denver-based law firm with about 700 employees and clients around the US. But, as with Cisco, the biggest challenge isn’t technical.

“In our industry, with our circumstances, we’re probably less constrained by technical capability than organizational constraints, culture, aptitude, the need to bind people to technology, and what helps me and the client,” he says. “There’s a tremendous amount of cultural shift that has to happen in our organization, which is far more demanding of my attention and complexity of thought than the technical stuff.”

Companies that bill by the hour, such as law firms, may face additional challenges as attorney productivity increases because billable hours might go down. Alternatively, the total number of cases could go up as litigation becomes less expensive. Either way, firms that adapt will see competitive advantage, and the rest will fall behind, putting more pressure on the need for change management.

“If people can’t embrace technology, we won’t be able to get a lot of value out of it,” says Johnson. “I’m talking to people about adapting their way of work. There are certainly a lot of people intrigued and anxious to dive in. They recognize the connection between the potential of the technology and what we do.”

But helping everyone see that connection and then working with them to change their habits is difficult, and requires solid relationships and good communications. “That’s been far more of a bottleneck for us,” he says.

To address the issue, the firm has developed a network of technology champions who also understand the legal side of the business. “Now we need lawyers who know how to use the technology and can articulate these things to the people we’re trying to reach,” Johnson says.

But change management is only one leadership bottleneck slowing AI adoption. Companies also struggle with figuring out their vision for AI, with slow decision-making, and a tendency to focus on the past instead of the future.

Vision and strategy

In another survey, this time of 950 business leaders released by Grant Thornton in April, 51% said strategy is the biggest driver of ROI when it comes to AI adoption, but 79% of operations leaders said they don’t have a fully developed and implemented AI strategy.

“Having leadership understanding why AI is needed and what objective they’re trying to achieve is very important,” says Shivi Verma, senior manager of engineering at Docusign. “Sometimes leadership doesn’t have a strategy for their organization on how AI should be adopted. Many times it’s bottom-up, which creates a chaotic experience.”

When Docusign started adopting gen AI, different teams and organizational units wanted to go in different directions. “All were coming up with their own strategy and tooling,” he says. So Docusign brought business leaders together to understand the pain points, and decide on the technology.

“Getting requirements and placing a bet on a specific technology was important,” he says, “as well as pivoting to a different technology if needed.”

In order to adapt to changes, the company wanted to have a nimble approach, starting with smaller use cases, with power users, and problem areas.

“We try to plan for four to six months,” he adds. “We set expectations for our leadership that we place a bet with a specific technology, but want to be able to pivot.”

Today, the leadership challenge front lines have moved yet again, to agentic AI. “Folks are creating their own agents and deciding their own permissions,” Verma adds. “We’re still coming up with a governance strategy.”

Slow decision-making

When it comes to AI deployments, Dan Diasio, global AI consulting leader at EY and CTO for its US consulting business, admits he’s a bottleneck.

There’s a great deal of interest in what AI can do, and using a variety of new AI tools. But since the firm deals with sensitive client data, safety is paramount. It’s a slow process, but important to build secure infrastructure, and to have trust in the technology. “That’s a reasonable bottleneck that makes sense,” he says.

Trust in the tools they work with is essential because clients expect it. “Every tool we use has to go through a detailed security and information privacy impact assessment, as well as a whole other set of controls so they can be used appropriately and safely,” he says.

These reviews can take a lot of time, though, and in the age of AI, speed is a highly valued currency. So how do you balance the two, when safety reviews can require input from a lot of different stakeholders and be extremely time intensive?

“We’ve stood up a team to be able to quickly certify and address a variety of platforms,” Diasio says. “Instead of working with different departments in the way we used to, we’ve started identifying representatives from different departments into a cohort. Decisions we used to make in months now take weeks.”

According to a West Monroe survey of more than 1,200 leaders released earlier this year, slow decision-making is already showing up on the bottom line. Nearly three out of four leaders said their organizations lose up to 5% of annual revenue to slow decision-making and delayed execution.

And the top reasons for the delays? According to 40% of the managers surveyed, the problem was the skills gaps of overwhelmed teams, and 35% pointed to layers of management or approvals. Nearly half said they’re spending 10 to 25% of their time on rework, excessive approvals, and unnecessary meetings, and more than half say up to 50% of their projects fail or lose momentum to delays.

Focus on the future, not the past

When it comes to the decision about where to apply AI in an organization, the tendency, Diasio says, is to turn to the experts with the most expertise in the business. But these are the same people most likely to focus on improving on what they’re already doing.

“And that often blinds people to what’s possible in the future,” he says. “That becomes a significant bottleneck.” So the solution is to revamp the decision-making process around the new reality.

“What we see some advanced companies do is give people who don’t understand the process but understand the technology equal footing with people who don’t understand the technology but understand the process,” he says. “A lot of companies are disproportionately focused on just addressing their operating model right now.”

Instead of focusing on what they’re currently doing, AI-native companies will start with a focus on the customer, he says. This shift in focus isn’t likely to show up immediately on the bottom line, or result in the highest possible number of pilots going into production.

“If leaders are in a position where they’re justifying the use of a technology to the board or their CFO, they become a bottleneck when they start demonstrating their value in terms of the number of things they’re doing,” Diasio says.

But 150 or 200 use cases deployed into production may feel like progress, like things are happening in the organization. But all these use cases are a waste of time and money if they’re applied to existing processes that don’t move the needle. “We see that happen in organizations today,” he says. “Maybe we need to reinvent the processes.”

It’s no secret that companies will need to change in order to adapt to AI. Deloitte recently surveyed 660 global technology leaders and 81% said their current operating model can deploy and govern AI enterprise-wide, but 75% also said their organization must change its operating model within the next 12 to 18 months to drive greater value.

AI ROI is real, says China Widener, Deloitte vice chair and US tech, media, and telecom industry leader. But it’s currently weighted toward efficiency gains, with broader business transformation and revenue upside still developing.

Another Deloitte survey showed that the clearest results from AI were in productivity, with 66% of organizations reporting gains, and cost efficiency, with 40% saying AI reduces costs. “However, revenue impact is still emerging,” says Widener. “Only one in five companies says AI is driving top-line growth today.” But optimism prevails, with 74% expecting it to do so in the future.

Here in this high-tech era of 2026, keeping important info backed up and synced should be effortless and something that just happens on its own, automatically, without any actual thought or ongoing human effort.

In many areas of our digital life, that mercifully does Just Work™ in exactly that way. Fire up an email in most modern mail services, and you can stop at any point and find your in-progress draft in that same app on any other device. The same applies to any file you’re finessing within Google Drive or other cloud storage services or document you’re dawdling over in Docs.

One area where seamless syncing somehow still doesn’t occur, though, is in the domain of downloaded documents on Android. If someone sends you a PDF or a Word file and you save it to your phone, that file exists in an archaic-seeming silo — only locally, on that one gadget. And that, of course, means (a) you can’t access it from any other device, and (b) if you misplace your phone or move into a new one at some point along the way, the file will be left behind in time and entirely unavailable.

Well, take a moment to join me in celebration: Amidst all the Gemini gobbledegook that no one asked for (and that often falls somewhere between “pointless” and “actively counterproductive”), Google’s giving us a major upgrade to Android’s backup capabilities right now. It’s a simple-seeming switch buried in your system settings, and it’s up to you to find and activate it.

Once you do, though, those once-orphaned documents on your Android device’s local storage will be perpetually synced and protected, automatically, without any ongoing thought or effort.

All you’ve gotta do is find and flip that one new switch.

[Don’t let yourself miss an ounce of Android Intelligence. Join my free weekly Android Intelligence newsletter and get one new thing to try in your inbox every Friday!]

The Android backup lowdown

So, for a quick bit of pertinent context on this: Android’s backup systems have actually come a really long way over the years.

‘Twas a time, y’see, when little to nothing about you would sync and carry over automatically from one Android device to another. Years ago — back in the ancient-seeming prehistoric era of the early 2010s — Android enthusiasts in the know would rely on community-created third-party apps for everything from remembering and resyncing downloaded apps to restoring data from within those apps and onward. And reconfiguring your system preferences would be a whole time-consuming song and dance every single time you reset a device or moved into a new one, as little to nothing would automatically carry over.

Most of that stuff is now effortless and automatic. And, thanks to apps like Google Messages, Calendar, Drive, and Docs, many other areas of important data are also synced on their own at the app level — outside of any system mechanisms.

Locally stored files, however, have remained an awkward omission. To this day, anything you download on any Android device exists only on that one device and isn’t synced or backed up anywhere. The only way that happens is — in a blast-from-the-past twist — if you go out of your way to find and set up a third-party app to handle the heavy lifting.

That brings us to today. Right now, as we speak, Google’s in the midst of sending out a quiet under-the-hood update that (brace yourself…) adds in the option to automatically sync and back up any documents on your device as a native part of Android’s backup setup.

See?

JR Raphael, Foundry

The option is on its way to all devices running 2018’s Android 9 release and higher. (If you’re still using a phone with an Android version older than that, you’re now a whopping eight years out of date, and you have much bigger problems.)

Once the added option is present and available for you, you’re literally lookin’ at 10 seconds to find and activate it.

Lemme show ya how.

Android’s document backup addition

I promise: This couldn’t be much simpler.

No matter what kind of Android device is in front of you, just head into your system settings and open the section called “Accounts and backup,” “Back up or copy data,” or something along those same lines. (The exact wording can vary based on who made your device and when it was released or last updated.)

Either tap the line labeled “Google Backup” or look for an option to “Back up data” via Google Drive. You should then either see a series of options for different areas of available backup right then and there — or, depending on your device, you might have to tap a line labeled “Other device data” (or something similar) to find the full list of possibilities.

However you get there, once you’re lookin’ at that list, you’ll see a newly added line for “Documents” if this latest under-the-hood update has reached you.

JR Raphael, Foundry

And from there, all that’s left is to tap it and enable the switch to include that in your automated backups from that moment forward.

If you aren’t seeing the option yet, don’t panic. Google always sends these under-the-hood updates out bit by bit over time, so the change probably just hasn’t reached your device quite yet. As long as you’re running Android 9 or higher, it’ll get there. Set yourself a reminder to check back once a week or so. Odds are, you’ll see it pretty soon.

Notably, all documents synced in this way are always encrypted for security, and they’re kept in your personal (or, depending on the nature of your account, perhaps company-connected) Google Drive storage. That does mean they’ll count against your overall Google storage total, so keep an eye on your Drive storage total to make sure you’re in solid shape and look to the Google One storage hub if you ever want some simple suggestions for freeing up space.

Speaking of other Google services: If you ever want to keep other types of locally stored non-document files from an Android device synced and available elsewhere, you can easily rely on Google Photos for syncing screenshots and other images — after enabling sync in general, be sure to look in the app’s “Collections” areas to find the “On this device” folder and then flip the toggle to “Backup all device folders” (or get more nuanced and open specific individual on-device folders if you want to sync some but not all of those areas) — and you can still turn to those aforementioned third-party apps for broader syncing of anything else imaginable.

But with documents now being handled automatically and natively, that’s one big worry now out of your hair. Just note that the onus will fall on you to find and flip the switch and actively opt in to the feature on each and every Android device you’re using.

Take 10 seconds to do that, though, and you’ll have one less void in your Android data arena. And you don’t need Gemini to tell you that that can only be a good thing.

Get practical Android knowledge in your inbox every Friday with my free Android Intelligence newsletter — one new thing to try each week, straight from me to you.

When Anthropic unveiled Project Glasswing and the Mythos model, much of the discussion focused on the capabilities themselves.

Security leaders debated what these systems could mean for vulnerability discovery, exploit development and the pace of offensive innovation. Researchers examined technical benchmarks. Industry observers questioned how quickly these capabilities might fall into attackers’ hands.

Those conversations are important. They also point to a larger question that predominates my discussions with CISOs: How much time do we have?

Over the past year, conversations about AI in cybersecurity have changed noticeably. Twelve months ago, security leaders wanted to understand whether AI could meaningfully improve security operations. They wanted to know whether it could accurately investigate alerts, reduce analyst workload and operate reliably in production environments.

Today, security leaders are asking about timelines, implementation, how quickly AI is changing the threat landscape and what that means for how security teams operate.

Anthropic’s Mythos and Glasswing, OpenAI’s Daybreak and advances in DeepSeek accelerate those conversations. Each development provides another glimpse into the pace at which AI capabilities are advancing.

AI now reasons through security problems that historically required highly specialized expertise. The implications span vulnerability discovery, attack-path analysis, reconnaissance, social engineering and security operations.

The shift reflects a broader reality: cybersecurity is entering a period where the pace of adaptation may matter as much as the quality of defenses themselves. AI is accelerating both offense and defense simultaneously. Organizations are quickly redesigning security operations around that reality.

One consequence is becoming increasingly visible. For years, cybersecurity teams invested enormous effort in discovering threats, identifying vulnerabilities, gathering telemetry and collecting intelligence. AI is accelerating many of those activities simultaneously. Visibility is improving. Discovery is accelerating. Investigations are becoming faster and more comprehensive.

The bottleneck is beginning to move. The challenge increasingly centers on how quickly organizations can act on what they know. The organizations that gain an advantage may not be the ones with the most information. They will be the ones who can operationalize that information the fastest.

The timeline is compressing

Cybersecurity has experienced many major technology transitions. Cloud computing changed infrastructure. Mobile devices expanded the attack surface. Digital transformation connected systems that were previously isolated.

AI introduces a different dynamic.

Most technology transitions unfolded over years. Organizations had time to evaluate, pilot, deploy and gradually adapt operating models.

The current AI cycle moves at a different pace.

Capabilities improve continuously. New models arrive every few months. New research emerges every few weeks. Security teams absorb developments at the same time attackers do.

Vulnerability discovery provides a useful example. Security teams have long operated around a familiar cycle of discovery, validation, remediation and protection. AI systems accelerate every stage of that process. Similar patterns exist in phishing, reconnaissance, social engineering and attack planning.

A vulnerability that once moved through that cycle over weeks increasingly now moves through those stages in days or, in some cases, hours.

Attackers are already operating at the speed of AI. Defenders are now focused on reaching the same level of operational speed.

This shift is changing the questions CISOs ask.

Early discussions focused on capability. Could AI investigate alerts accurately? Could it operate reliably in production environments? Could it be trusted with meaningful security work?

As organizations gained experience with AI, the discussion shifted toward implementation. Security teams began evaluating where AI could create operational leverage and how quickly they could deploy it into existing workflows.

Today, many CISOs are focused on timing.

The pace of advancement is influencing planning horizons, budget decisions and operating-model discussions. Security leaders are evaluating how quickly they can introduce AI into investigations, threat hunting, detection engineering and response workflows. Boards are asking questions. Executive teams are paying attention.

Security programs that once viewed AI as a future initiative increasingly view it as a current operational priority.

The industry is moving from evaluating AI as a technology to incorporating AI as a security capability.

The timeline compression creates pressure on the traditional security operations model. Investigation speed, response speed and defensive coverage increasingly determine whether organizations can keep pace with adversaries operating with AI assistance.

Security operations are entering a new phase

The impact of AI is becoming particularly visible inside the SOC.

Many security operations centers were built around a straightforward assumption: alerts flow to human analysts who conduct investigations. Operational capacity scales primarily through hiring.

The volume of security data, the number of alerts and the complexity of modern environments have steadily increased. Security teams have responded by building processes, adding tools and creating specialized analyst roles.

AI introduces a new source of operational capacity.

Investigations that require analysts to examine dozens or hundreds of artifacts across endpoint, identity, cloud, network and email systems can now be performed in minutes. Analysts gain access to investigative depth and consistency that would be difficult to achieve manually at scale.

Many security leaders now view this capability through the lens of operating model design. They are examining how investigations are performed, how work is distributed and where human expertise creates the greatest value.

The evolution of the analyst role

One of the most important developments emerging from early production deployments is the evolution of analyst responsibilities.

Security analysts remain central to security operations. Their expertise becomes even more valuable as AI systems take on larger portions of investigative work.

Threat hunting, detection engineering, response strategy, governance and oversight are receiving increased attention. Analysts spend more time shaping how investigations are conducted, evaluating outcomes and improving overall security operations.

Many organizations are already beginning this shift.

Teams are investing more heavily in proactive security activities. Detection engineering programs are expanding. Threat hunting is becoming more accessible. Analysts are spending more time improving systems and less time repeating investigative tasks.

These changes create what I think of as an analyst-amplified SOC: an environment where AI expands the reach of security professionals and enables deeper security work across the organization.

Trust is critical and it doesn’t have to compromise speed

Faced with a compressing timeline, the instinct is to treat speed and trust as a trade-off, i.e., move faster, verify less. That trade-off feels inevitable. It isn’t.

You don’t trust AI in the abstract. You trust that a system understands your tools, your telemetry and the edge cases that only exist in your network. The problem was never speed. It’s speed without context. The faster a context-blind system runs, the more decisions you’re left unable to verify.

The tension eases when the system is quick to deploy and tunes to your environment once it’s there, rather than treating every network the same. Speed stops being the thing you trade against trust. The more it learns about your environment, the sharper and more trustworthy it becomes, so the two compound rather than compete. Trust still develops through operational evidence such as measurable outcomes, visibility into decisions and consistent performance. But where that evidence accrues matters.

The organizations making the fastest real progress understand this. They don’t compromise quality and trust for speed. They invest in AI that earns trust inside their own environment, so they don’t have to choose.

Leadership during a period of rapid change

The conversations surrounding Mythos and Glasswing reflect a broader reality facing security leaders.

AI is becoming part of both offense and defense. Security teams are incorporating it into investigations, detection engineering, response workflows and threat hunting. Attackers are incorporating it into their own operations.

Security leaders have an opportunity to modernize operating models, expand defensive capacity and build organizational experience while these capabilities continue to evolve.

The organizations making progress today are investing in readiness. They are building experience, adapting workflows and preparing teams for a new model of security operations.

The next phase of cybersecurity will be defined by how effectively organizations combine human judgment with machine-scale execution.

The question facing security leaders is increasingly clear: How quickly can their organizations adapt to a continuously changing threat environment?

This article is published as part of the Foundry Expert Contributor Network.
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As Apple gears up to anoint John Ternus the new company CEO in September (while current leader Tim Cook takes a seat on the board) the company appears to be firing on all cylinders ahead of the leadership transition. 

What’s going well

Just look at the evidence: 

• Apple is building market share across its entire product range; even memory-driven price inflation doesn’t seem to have dampened demand for its hardware yet.
• While Apple had to raise prices, the company’s MacBook Neo remains seriously popular. It’s sitting atop Amazon’s US best-selling chart, which currently includes six Macs in the top 10. The Neo has topped this chart since its introduction.
• Apple’s iPhone 17 series continues to sell well, with recent market data showing sustained growth. Both Counterpoint and IDC tell us that iPhone shipments continue to increase, even as other vendor shipments slide.
• IDC analyst Francisco Jeronimo recently estimated that Apple’s upcoming foldable iPhone Ultra could grab 29.4% of global folding smartphone sales this year, rising to 34.9% in 2027.
• The company’s new 27 series of operating systems is attracting a great response as beta testers report that it is already solid, stable, and performing well.
• The AI narrative has really changed, with analysts no longer quite so starry-eyed at the prospects for the big frontier AI firms. Apple’s edge-AI-enabling approach is winning converts.

What’s coming up

The company’s newly-filed lawsuit against OpenAI may or may not succeed, but it will certainly help consolidate recognition of the importance of Apple’s designs and intellectual property in whatever hardware emerges from the AI firm. It also means both Apple and OpenAI are already competing in hardware, even though neither company yet offers anything that directly challenges the other. 

Apple has just set out its stall to brand-loyal fans in a big way and did so before OpenAI gets to woo the same set of customers with a wriggle of its Jony Ive-tinged talisman.

The stage is set for intense competition between the two. Though some say Apple’s needs to improve employee retention, if it does find proof of efforts to use recruitment to engage in industrial espionage, it’ll be easier to represent its own products as being the OG for new hardware. 

If nothing else, it means consumers will forever be asking, “If OpenAI’s designers are so good, why did it need to poach them from Apple?” Doubt is a weapon.

Managing perception

It doesn’t matter how the case goes, because there fight is already affecting consumer psychology. It also means that as Ternus prepares to take his seat atop the rainbow-colored Apple throne, we can already size him up. “A man is measured by his enemies,” Joe Abercrombie wrote in “The Trouble With Peace.”

Given the proximity of the leadership transition, it’s highly probable that Ternus signed-off on the litigation; in doing so he — and Apple — tell us to expect more of the same. 

Apple has, rightly or wrongly, decided that OpenAI will become its new existential bugbear, following in the footsteps of Microsoft Windows, Real Networks, Adobe Flash, Android, and Samsung, all of whom have been useful foils against which Apple has been able to build and maintain its identity.

Looking at that list, you’d be tempted to believe that nothing much is new. Apple has often defined itself by the enemies it sometimes keeps. What has been will be again, which in this case means even as OpenAI attempts to carve out an identity as a hardware manufacturer delivering solutions to compete with Apple and Google, Ternus’ team’s looks to drive a consensus-shaped wedge into the pro-LLM propaganda. 

That blow comes as Apple finally gets its act together around AI, and as the company prepares for a future in which the world’s most-used wearable device also becomes the wearable way to woo Siri AI.

My kingdom come

Rising market share, powerful solutions, an increasingly recognized and respected approach to AI, and an ideological crusade — these details constitute Apple’s place today and are Tim Cook’s coronation gift to Ternus. He’s passing along a strong and hyper-profitable baton that screams of timeliness and relevance even as the company gets set, ready, to go with a year or two of new product designs, new product families, and a 20^thanniversary iPhone.

This is Apple’s party. OpenAI’s name didn’t make the list. 

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Jobs involving physical labor are at high risk of disruption from automation, with new technologies such as AI robots becoming more prevalent, according to a recent study by the Organization for Economic Co-operation and Development (OECD). That means workers in construction and extraction, farming, fishing, forestry, production and material transportation could be affected by fast-moving technology changes.

“Routine and low-skilled jobs are at higher risk,” the Paris-based public policy group said, adding that “overall, jobs requiring non-routine cognitive, social and creative skills are less susceptible to automation.”

The kinds of creative and cognitive jobs still thought to be less exposed to automation include social work and community service roles. 

OECD also said management jobs — which often require workers to devise creative answers to solve problems — fall within the creative and cognitive category. “While AI has made some high-skill job requirements more susceptible to automation, many critical skills in these roles remain difficult to automate,” OECD said.

The same still holds true for some physical and manual labor jobs – including cleaners, agricultural workers, food-prep assistants, and laborers — which are less exposed to the affects of AI, OECD said.  

But people who work in programming, translating and interpretation positions could find their work affected by the quick rise of AI tools and services. According to the organization, global AI uptake rose from 7% in 2021 to 20% in 2025.

“In these occupations, GenAI could perform a significant share of tasks at least twice as fast today or in the near future,” OECD said.

The effects of the AI boom are not always uniform across industries or regions. In a separate 2026 Employment Outlook study released by the group, exposure to disruption from generative AI (genAI) ranges from about 16% in some areas to more than 70% elsewhere, depending on industries and occupations. 

Numerous research firms have said in recent years that AI is driving short-term job losses, though tech industry experts and analysts have argued AI will also create new careers and jobs as agentic AI takes over low-skilled work. 

AI technology has become so ubiquitous that it’s been compared to electricity — virtually all companies will need it or at least know how to use it. But it’s adoption has been hindered at times as companies struggle to find ROI from its use, and by regulatory and ethical hurdles.

In the US, AI blamed for June job losses

According to a Challenger, Gray & Christmas study released earlier this month, AI was cited as the top reason for job cuts in June. The outplacement firm said employers cut 45,849 job cuts in June, of which 14,029 were attributed to AI, with the tech industry leading the cuts.

“Tech remains the epicenter of this year’s cuts,” Challenger said. “AI is the dominant force as companies are restructuring around it, automating roles, and reallocating budgets toward new capabilities. The sector is being reshaped in real time.”

Overall, AI has been responsible for 173,568 job cuts since 2021, the company said.

AI is hurting jobs in customer service, internal reporting, telecommunications, and hosting automation, said Victor Janulaitis, a staffing consultant who was formerly CEO at Janco Associates Inc.

“C-level executives continue to be focused on eliminating ‘non-essential’ managers, staff, and services,” he said. “Coders and developers have limited opportunities with legacy applications.”

While jobs in the IT sector overall are declining, current hiring tends to skew in the direction of people with AI skills. A report this month by CompTIA put job listings with AI skills at around 500,000, which is close to double the number in January.

“Employers in other industries are accelerating digital transformation initiatives and moving from AI experimentation to implementation,” said Seth Robinson, CompTIA’s vice president for industry research.

That view dovetails with what ManpowerGroup, the recruitment firm, is seeing; demand for AI-related skills has nearly doubled over the past year, said Ger Doyle, regional president of North America at ManpowerGroup.

That growth extends well beyond traditional technology roles as companies move from experimenting to AI deployments at scale, Doyle said. “We’re seeing it influence hiring across occupations ranging from data science and engineering to project management and operational roles,” he said.

AMD has expanded its AI infrastructure portfolio with the launch of Helios, an open, rackscale AI infrastructure designed for frontier AI and sovereign computing. Helios is built around AMD’s next-generation Instinct GPUs, EPYC Venice processors, Pensando networking and the ROCm software stack.

“Helios is AMD’s first complete AI rack system with GPUs, CPUs, and networking built together, instead of selling separate chips. It is well suited for training large AI models, memory heavy models, long context processing and high volume inference, and AMD’s biggest shot yet at challenging Nvidia’s dominance,” said Pareekh Jain, CEO at EIIRTrend & Pareekh Consulting.

AMD has also secured an early hyperscale deployment for Helios with Microsoft agreeing to deploy it to power its frontier model AI inference, its AI customers, and support Azure AI services.

The architecture behind Helios

The launch of Helios marks AMD’s latest attempt to strengthen its position in a market where Nvidia continues to dominate AI infrastructure. Unlike previous AMD AI offerings centred on individual accelerators, Helios is designed as a complete rack-scale system integrating compute, networking and software.

According to Jain, Helios goes up against Nvidia’s Vera Rubin rack. “Nvidia is faster on raw inference speed and has a faster internal connection between chips whereas AMD wins on memory size and offers better value for the price and power used. It’s standout feature is memory, where each rack packs about 50% more total memory than Nvidia’s competing system, which helps run very large AI models. It also uses open, industry-standard connections instead of Nvidia’s private technology, giving buyers more flexibility,” he said.

The AMD Helios rackscale design includes 72 AMD Instinct MI455X GPUs with AMD EPYC Venice CPUs and AMD Pensando Vulcano networking using UALink, optimized for compute, data movement, and system efficiency. The platform also supports both OCP and MX data types, delivering up to 2.9 EFLOPS of FP4 and 1.4 EFLOPS of FP8 compute for AI training and inference.

It also integrates 31TB of HBM4 memory with 19.6TB/s of memory bandwidth, while a liquid-cooling design uses quick-disconnect connections to efficiently dissipate heat. It is designed on open standards including OCP Open Rack Wide (ORW), Ultra Accelerator Link (UALink), and Ultra Ethernet Consortium (UEC) and can be scaled efficiently across datacenters while optimizing power, cooling, and serviceability for modern AI infrastructure, said the company.

On the security front, Helios incorporates a hardware root of trust and continuous attestation at every layer. It supports hardware-enforced isolation, encrypted memory and interconnects to help protect AI models, data and workloads in multi-tenant environments.

The software challenge

While the launch of Helios might help AMD close the hardware gap with Nvidia’s rack-scale systems, it will be the software compatibility that will be the real driver of enterprise adoption.

For this, AMD is expanding its ROCm AI software platform too, which supports frameworks including PyTorch, TensorFlow, and JAX, for enabling high-throughput inference and efficient distributed training while preserving familiar developer workflows.

Jain stated While hardware parity or superiority in memory bandwidth is achievable, software maturity remains the key differentiator for Nvidia. The Nvidia’s CUDA software has a 15-20 year head start, and almost every AI tool, tutorial, and codebase defaults to it.

He added software has been AMD’s weak spot. AMD has improved  ROCm a lot but it still lags behind on the newest, most specialized optimizations, and setup is more complicated. For everyday AI work, ROCm is usable but for cutting-edge performance, CUDA still leads.

Evaluating the trade-offs

For CIOs evaluating AI infrastructure, Helios launch brings in another option to a market that has largely revolved around Nvidia’s dominance. But when considering Helios, CIOs will have to evaluate factors such as performance, software readiness, deployment models, procurement timelines and total cost of ownership before committing to a platform.

While AMD has not publicly announced a specific price tag for the Helios, Jain believes it to be noticeably cheaper to buy and run with lower chip prices and lower power use per GPU.

“It gives companies a real second option besides Nvidia, easing supply shortages and giving leverage in negotiations. The catch is software, where teams need to check whether their AI tools run well on AMD’s stack, since some advanced tools are still CUDA only,” Jain said.

For CIOs planning to deploy both, Jain warns the two systems can’t be plugged together into one combined machine as they use different, incompatible connection technology. But companies can and do run both side by side in the same data center, just as separate systems handling different jobs.

A large majority of IT and security leaders are confident in their teams’ ability to detect when an AI agent has gone rogue, but few are able to take quick action to mitigate the fallout when an agent exceeds its intended scope.

Nine in 10 IT and security leaders surveyed by IT observability vendor WanAware believe in their capabilities to find malfunctioning agents, but only 26% acknowledge that they can trace the downstream impact within minutes. Over 45% say it would take hours to understand the full impact of an agent incident.

That delay between detection and mitigation can be a huge problem, says Jeffrey Collins, WanAware’s CEO. The survey suggests IT leaders are overconfident about their ability to control agents, he adds.

And here, timing is critical, Collins says, given that malfunctioning agents can lead to major outages and data breaches — damage that can start within seconds, he notes.

“That’s truly the gap here. It’s not if you understand it; it’s when you understand it,” Collins says. “If your average time to just knowing about an event is measured in days, weeks, or months, you have a serious problem right now.”

While it’s not always easy to tell whether an agent has gone beyond its scope, it’s even harder to tell the downstream impacts, he adds.

“What’s been affected if one machine was compromised, either from our own AI usage as a customer or from someone else’s, what else could happen, and how can we understand that quickly?” Collins asks.

Machine speed

Kevin Paige, field CISO at IT solutions provider C1, agrees that time is of the essence when an AI agent malfunctions.

“The problem is that agents move at machine speed, so the gap between an agent malfunctioning and you catching it isn’t measured in minutes, it’s measured in actions,” he says. “Every minute it’s wrong it’s still working, and because it’s usually running on borrowed standing credentials, the damage spreads across everything those credentials can reach before anyone can pin it on the agent.”

In many cases, organizations with rogue agents don’t find out from their own detection tools, but from customers, auditors, or broken downstream systems, he says.

“That’s the worst way to learn,” Paige adds. “The longer-term cost is trust, because one incident like that and the business pulls back on agents entirely, so failing to contain a malfunction fast is also what stalls adoption.”

The problem with detecting rogue agents is that many organizations have built in visibility but not control, he says.

“When an agent goes out of scope it’s rarely dramatic,” Paige adds. “Usually, it’s using access it legitimately has, for a purpose nobody signed off on, which means your access model doesn’t even flag it. So you find out after the fact, and you fix it by hand.”

IT teams can stop agents that exceed their scope, but only if controls were built in before the agent was deployed, adds Chris Camacho, COO of Abstract Security.

“Every agent should have its own identity, narrowly scoped permissions, and a complete audit trail,” he says. “Just as important, organizations need the ability to immediately revoke that identity or suspend the agent without manually hunting through multiple consoles during an incident.”

Part of the challenge is that an agent’s activity is spread across identities, cloud platforms, SaaS applications, APIs, and security tools that were not designed to tell a complete story, Camacho says. Security teams often have to piece together events from multiple basic questions such as, what did the agent access, and what changed?

“Most organizations know where they’ve deployed AI agents,” he adds. “That’s very different from knowing exactly what an agent did after something unexpected happens.”

The organizations that most successfully manage agents won’t be the ones that deploy the most, he says. “They’ll be the ones that can explain every action an agent took, prove it operated within policy, and stop it immediately when it doesn’t,” he adds.

Confidence isn’t reality

The survey’s results make sense to Joe Brinkley, director of offensive security research and community at pentest firm Cobalt. The high confidence in detecting malfunctions is compliance paperwork, whereas the minority of respondents who can detect problems quickly is the reality on the ground, he says.

“Tracing agent impact fast is brutal,” Brinkley says. “These systems do not run on fixed code paths. They use nondeterministic reasoning across a web of different APIs. Traditional logs only catch isolated events. They completely miss the full execution chain.”

By the time an anomaly alert hits, an agent has already executed multiple downstream actions, he adds.

In some cases, agent malfunctions are related to data flow vulnerabilities, such as when a prompt injection from an untrusted input such as a malicious email overwrites the system instructions, he says.

“We need to be clear about the actual technology; the AI is not waking up angry,” Brinkley says. “The agent suddenly thinks its official job is to dump your database. It spends tokens as fast as possible to do that.”

Agents are also vulnerable to loop failures, when they hit API errors and try to self-correct, he adds.

“It hits that same broken endpoint 10,000 times in two minutes,” he says. “It drains your budget and causes a self-inflicted denial of service. It is an automated wrecking ball moving faster than your monitoring can log it.”

Brinkley recommends that IT leaders put “hard kill” switches at the API layer to stop agents going out of scope.

“You can stop it, but soft guardrails are useless,” he says. “Do not try to patch the prompt or filter the text. You have to treat the agent like a compromised user account. Pull the OAuth tokens and kill the access immediately.”

Something interesting happened during an internal evaluation of AI meeting transcription tools at Tungsten Automation. The products worked. They weren’t bad. But sitting across from the pricing, we kept asking the same question: what exactly are we paying for?

We already had a secure enterprise AI environment. Building a meeting summary workflow took days, not months. We customized the outputs, injected our own internal context, and controlled security our way instead of working around someone else’s roadmap. We built it. It works better. We own it.

That’s not a knock on those vendors. It’s a signal of something more fundamental happening across enterprise software.

The moat was never the product

For two decades, SaaS rode a favorable asymmetry: building internal tools was hard, integrations were messy, and even modest automation required developers and long timelines. Buying was faster and cheaper than building. That asymmetry fueled the explosion of SaaS into every corner of the enterprise stack.

AI is collapsing that asymmetry. Large language models and agentic workflows can orchestrate APIs, move data between systems, generate interfaces, and automate business logic with a fraction of the engineering effort required even two years ago. The integration friction that once protected entire product categories is evaporating.

The vendors most exposed are not the deeply embedded enterprise platforms. They’re the lightweight workflow layers, the products that essentially put a polished interface on top of accessible data and relatively straightforward processes. Reporting dashboards. Meeting tools. Narrow productivity applications. These products created value by simplifying implementation. That rationale is getting harder to sustain when implementation is no longer the real barrier.

Here’s the part most analyses miss: it’s not just that AI makes development faster. It’s that agents change the integration model entirely. For 30 years, enterprise software was built for humans navigating UIs. Agentic systems don’t use UIs. They call APIs, read from multiple sources simultaneously, and move data freely across systems. The switching costs that once made incumbent software sticky are collapsing, because an agent doesn’t care which UI it used last quarter.

The SaaS that survives

The question isn’t whether SaaS survives. It’s which SaaS survives.

The companies with durable positions are not the ones with the cleanest interface. They’re the ones that transfer operational risk customers genuinely cannot absorb themselves. Compliance. Regulatory certification. Accumulated domain expertise. Liability.

Think about compliant invoicing across 140 countries. That’s not a workflow someone builds in a sprint. The certifications alone take years. A single regulatory change in one jurisdiction can break an AP process for a global enterprise overnight. Customers don’t pay for that capability because it’s technically complex. They pay because they cannot afford to own the risk of getting it wrong.

That’s the distinction that matters: AI lowers the cost of building software. It does not lower the cost of absorbing risk. The vendors who understand this are building durable businesses. The ones who don’t are quietly subsidizing their customers’ internal build programs.

Software sells features. Platforms sell accountability.

The prototype trap

The danger for enterprise buyers right now is overcorrection. Every successful prototype looks like a cost-saving opportunity. Very few survive the jump to production.

Building a workflow with generative AI is becoming straightforward. Maintaining it is not. Models evolve. Outputs drift. Governance requirements tighten. What worked cleanly in a controlled environment behaves differently at scale, and the failure mode is worse than traditional software. Rule-based automation, when it fails, fails obviously. Agents fail silently, confidently, at scale, often with a completely reasonable-sounding explanation.

Engineering teams that take on AI-powered systems need to solve for observability, model drift, access controls, audit trails, and long-term maintenance ownership. In regulated industries, they need to demonstrate exactly how the system reached every decision. That’s not a weekend project. That’s an ongoing operational commitment that compounds over time as models change and regulatory requirements evolve.

Before a team decides to replace an external platform with internal AI tooling, the honest question isn’t, “Can we build this?” The real question is, “Are we prepared to own this in production, for years, as the underlying models change beneath us?” Sometimes the answer is yes. Often the answer is no, and the true cost only becomes visible after the vendor contract is canceled.

Build vs. partner: a sharper frame

The build vs. buy framing has always been too binary. The right question is build vs. partner.

Partner for the capabilities where risk transfer, regulatory complexity, and domain expertise create genuine value your team cannot replicate. Build for the capabilities that actually differentiate your business from your competitors. Don’t burn your best engineers rebuilding compliant invoice processing or production-grade document extraction. Those aren’t competitive advantages. They’re table stakes, and someone else has already paid the cost, across decades, to make them reliable.

The organizations getting this right are honest about where they create unique value. They focus development there, and partner for everything else. The ones getting it wrong are vibe-coding solutions to non-differentiating problems while their actual competitive moat goes unattended.

The true value of software

We’re not watching the death of SaaS. We’re watching the end of the friction-based value proposition: the idea that software is worth renewing because integration used to be painful. That rationale is largely gone.

What survives is software that does something customers cannot reasonably replicate internally: absorb risk, maintain regulatory compliance, deliver operational reliability at scale, and bring genuine domain expertise into a production-grade system that someone else already stress-tested for years.

The vendors who recognize this are already repositioning around accountability, governance, and outcomes. The ones who haven’t will find the next renewal conversation noticeably harder.

Software sells features. Platforms sell accountability. That distinction is about to separate a lot of winners from a lot of cautionary tales.

—

New Tech Forum provides a venue for technology leaders—including vendors and other outside contributors—to explore and discuss emerging enterprise technology in unprecedented depth and breadth. The selection is subjective, based on our pick of the technologies we believe to be important and of greatest interest to InfoWorld readers. InfoWorld does not accept marketing collateral for publication and reserves the right to edit all contributed content. Send all inquiries to doug_dineley@foundryco.com.

The Linux Foundation has launched the x402 Foundation, a new industry body that will oversee the x402 payment protocol, an open standard designed to let AI agents, applications, and APIs pay for digital services over HTTP.

The x402 protocol, originally developed by Coinbase, embeds payment capabilities directly into web interactions, allowing AI agents, APIs, and applications to send and receive payments as part of standard HTTP requests rather than through separate checkout or billing systems, according to the Linux Foundation. The protocol supports multiple payment types, from traditional cards to stablecoins.

“Under the neutral governance of the Linux Foundation, the x402 Foundation will allow developers, financial institutions, cloud providers, and other community members to collaboratively shape the protocol’s development,” the Linux Foundation said in a statement. “This open structure ensures that payments remain highly secure and adaptable, supporting multiple payment types, from traditional cards to stablecoins, without vendor lock-in.”

Forty organizations have joined the x402 Foundation since the Linux Foundation announced plans for the project in April, the statement added.

Members include Amazon Web Services (AWS), Google, Visa, Mastercard, Stripe, American Express, Cloudflare, Coinbase, Fiserv, Ripple, and Shopify, representing cloud providers, payment companies, and financial services firms.

Foundation targets a gap in agent-to-agent commerce

The announcement comes as software vendors add AI agents to business applications and developer platforms. Many of these agents are designed to call APIs, access third-party services, and complete tasks on behalf of users, creating demand for ways to pay for digital services without relying on separate payment systems.

Jim Zemlin, CEO of the Linux Foundation, said AI agents and automated systems are becoming active participants in the global economy but have lacked a native, secure way to transact.

“By bringing together leading companies across finance, technology and more, we’re ensuring that the payment layer of the internet remains neutral, highly interoperable and ready to support digital commerce,” he said in the statement.

The protocol addresses what several founding members described as a structural gap in how the web handles machine-initiated transactions.

How the protocol works

The x402 protocol is based on the HTTP 402 “Payment Required” status code, which was originally defined for internet payments but has seen limited use.

The protocol is intended for transactions involving paid APIs, AI services, cloud computing resources, digital content, and other online services that require payment. The Linux Foundation said it also supports machine-to-machine payments between software applications and can work with multiple payment methods, including traditional payment cards and stablecoins.

Today, developers typically monetize APIs and online services through subscriptions, prepaid credits, API keys, or account-based billing systems. The Linux Foundation said x402 is designed to standardize payment directly within HTTP interactions, allowing applications and AI agents to complete transactions without separate payment flows or custom billing integrations.

Governance structure spans payments, cloud and blockchain sectors

Under the Linux Foundation’s neutral governance model, the x402 Foundation will let developers, financial institutions, cloud providers, and other members collaboratively shape the protocol’s development.

“This open structure ensures that payments remain highly secure and adaptable, supporting multiple payment types, from traditional cards to stablecoins, without vendor lock-in,” the statement added.

Technology vendors have introduced AI agents that can search for information, generate code, analyze documents, and interact with external applications. Many of those systems also rely on APIs and cloud-based services to complete tasks.

According to the Linux Foundation, x402 is designed to provide a standard way for those applications and agents to pay for services during a transaction rather than relying on separate purchasing or billing processes. The foundation said developers can integrate payment capabilities into applications using open web standards across different payment providers and software platforms.

Growing ecosystem

The launch comes as technology vendors begin adding payment capabilities to AI agent platforms.

In May, AWS introduced Amazon Bedrock AgentCore Payments in preview, enabling AI agents to autonomously pay for APIs, Model Context Protocol (MCP) servers, web content, and other agents. AWS had then said the service uses the x402 protocol to negotiate HTTP 402 payment requests while handling wallet authentication, spending controls, and transaction logging.

The Linux Foundation said the x402 Foundation will serve as the neutral home for the protocol as organizations contribute technical specifications, implementation guidance, and future extensions. The Linux Foundation and Coinbase did not respond to requests for additional comment by publication time.

The article originally appeared on InfoWorld.

The Linux Foundation has launched the x402 Foundation, a new industry body that will oversee the x402 payment protocol, an open standard designed to let AI agents, applications, and APIs pay for digital services over HTTP.

The x402 protocol, originally developed by Coinbase, embeds payment capabilities directly into web interactions, allowing AI agents, APIs, and applications to send and receive payments as part of standard HTTP requests rather than through separate checkout or billing systems, according to the Linux Foundation. The protocol supports multiple payment types, from traditional cards to stablecoins.

“Under the neutral governance of the Linux Foundation, the x402 Foundation will allow developers, financial institutions, cloud providers, and other community members to collaboratively shape the protocol’s development,” the Linux Foundation said in a statement. “This open structure ensures that payments remain highly secure and adaptable, supporting multiple payment types, from traditional cards to stablecoins, without vendor lock-in.”

Forty organizations have joined the x402 Foundation since the Linux Foundation announced plans for the project in April, the statement added.

Members include Amazon Web Services (AWS), Google, Visa, Mastercard, Stripe, American Express, Cloudflare, Coinbase, Fiserv, Ripple, and Shopify, representing cloud providers, payment companies, and financial services firms.

Foundation targets a gap in agent-to-agent commerce

The announcement comes as software vendors add AI agents to business applications and developer platforms. Many of these agents are designed to call APIs, access third-party services, and complete tasks on behalf of users, creating demand for ways to pay for digital services without relying on separate payment systems.

Jim Zemlin, CEO of the Linux Foundation, said AI agents and automated systems are becoming active participants in the global economy but have lacked a native, secure way to transact.

“By bringing together leading companies across finance, technology and more, we’re ensuring that the payment layer of the internet remains neutral, highly interoperable and ready to support digital commerce,” he said in the statement.

The protocol addresses what several founding members described as a structural gap in how the web handles machine-initiated transactions.

How the protocol works

The x402 protocol is based on the HTTP 402 “Payment Required” status code, which was originally defined for internet payments but has seen limited use.

The protocol is intended for transactions involving paid APIs, AI services, cloud computing resources, digital content, and other online services that require payment. The Linux Foundation said it also supports machine-to-machine payments between software applications and can work with multiple payment methods, including traditional payment cards and stablecoins.

Today, developers typically monetize APIs and online services through subscriptions, prepaid credits, API keys, or account-based billing systems. The Linux Foundation said x402 is designed to standardize payment directly within HTTP interactions, allowing applications and AI agents to complete transactions without separate payment flows or custom billing integrations.

Governance structure spans payments, cloud and blockchain sectors

Under the Linux Foundation’s neutral governance model, the x402 Foundation will let developers, financial institutions, cloud providers, and other members collaboratively shape the protocol’s development.

“This open structure ensures that payments remain highly secure and adaptable, supporting multiple payment types, from traditional cards to stablecoins, without vendor lock-in,” the statement added.

Technology vendors have introduced AI agents that can search for information, generate code, analyze documents, and interact with external applications. Many of those systems also rely on APIs and cloud-based services to complete tasks.

According to the Linux Foundation, x402 is designed to provide a standard way for those applications and agents to pay for services during a transaction rather than relying on separate purchasing or billing processes. The foundation said developers can integrate payment capabilities into applications using open web standards across different payment providers and software platforms.

Growing ecosystem

The launch comes as technology vendors begin adding payment capabilities to AI agent platforms.

In May, AWS introduced Amazon Bedrock AgentCore Payments in preview, enabling AI agents to autonomously pay for APIs, Model Context Protocol (MCP) servers, web content, and other agents. AWS had then said the service uses the x402 protocol to negotiate HTTP 402 payment requests while handling wallet authentication, spending controls, and transaction logging.

The Linux Foundation said the x402 Foundation will serve as the neutral home for the protocol as organizations contribute technical specifications, implementation guidance, and future extensions. The Linux Foundation and Coinbase did not respond to requests for additional comment by publication time.

Salesforce’s AI agent platform, Agentforce, is seeing weaker-than-expected customer traction, according to a recent KeyBanc Capital Markets investment research note, which attributed the slowdown in part to the product itself, stating that “Agentforce, as a product, just isn’t there” yet, following customer checks and a CIO survey.

“Our checks and customer conversations have not been strong, nor has the feedback been on Agentforce. What we can piece together in the disclosed numbers does not signal building momentum and, most recently, our CIO survey delivered another blow with Salesforce being a standout for the wrong reasons,” according to a Seeking Alpha that quoted a KeyBanc research note.

“We attend more Salesforce partner and customer events than any other company in our coverage, and feedback from those customers has been consistent in two ways: 1) customers’ data is not in order to do meaningful AI work; and 2) Agentforce, as a product, just isn’t there,” Seeking Alpha reported, quoting the KeyBanc note.

The KeyBanc note quoted by Seeking Alpha also pointed out that conversations with Salesforce “partners” indicate that Agentforce proof-of-concept deployments are only now starting to generate pipeline opportunities, while its CIO survey found more respondents expecting to deprioritize Salesforce within their IT budget than the other way around over the coming 12 months.

The findings in the research note stand in contrast to Salesforce’s sustained push to position Agentforce as its flagship enterprise AI platform. Since introducing the offering nearly two years back, the company has expanded it with new foundation models, integrations, deployment options, and pricing initiatives, most recently introducing its Headless 360 strategy to make Agentforce available beyond conventional CRM workflows through a more flexible consumption model.

Parts of that flexible consumption model and Agentforce pricing, which Salesforce is still evolving, have already come under scrutiny with industry analysts expressing concern that Headless 360’s monetization model could create budgeting headaches for CIOs by making AI spending less predictable and increasing pressure on IT leaders to demonstrate measurable business outcomes and return on investment before expanding deployments.

Concerns over product maturity

Those concerns around Agentforce’s evolving pricing model appear to be intersecting with the latest concerns about product maturity that KeyBanc analysts mention in their report.

“Three pricing model changes in roughly 18 months make procurement committees nervous, and if the commercial model keeps shifting, buyers question whether the product has stabilized either,” said Bhupendra Chopra, chief revenue officer at IT consulting firm Kanerika.

Salesforce’s latest consumption-based pricing model, Chopra pointed out, is a bigger concern: “It is harder to budget for than seat-based licensing. CIOs want a clearer line between spend and outcome. That line isn’t clear enough yet.”

Greyhound Research Chief Analyst Sanchit Vir Gogia, too, said that the pricing model is a fundamental issue for enterprises.

While Salesforce’s pricing model charges enterprises for AI activity, it leaves customers to determine whether those interactions ultimately translate into meaningful business outcomes, Gogia said.

That, according to Gaurav Parab, principal research analyst at NelsonHall, is slowing adoption because enterprise leaders, such as CIOs, are under pressure to evaluate TCO and expected ROI.

“Most enterprises first want confidence that AI deployments will generate measurable business outcomes before committing to broader rollouts,” he said.

Data Cloud and data readiness remain as challenges

Pricing, though, is just one piece of the equation.

The discussion about Agentforce adoption, analysts said, cannot be separated from Salesforce’s broader product strategy, which positions Agentforce alongside Data Cloud as the foundation for enterprise AI deployments.

“Data modernization has become one of the biggest determinants of adoption. Agentforce depends on trusted, unified enterprise data to generate reliable outcomes. For many organizations, preparing that data foundation through Data 360, integration, governance, and data quality initiatives represents a significant part of the implementation effort,” Purab said, backing the KeyBanc research note.

Chopra seconded that assessment, saying Data Cloud has effectively become a prerequisite for production-grade Agentforce: “We worked with a private equity fund administrator where the AI layer only became reliable once we had clean, structured data feeding into Salesforce consistently. Before that, even well-configured automation produced inconsistent outputs.”

In practice, that means many enterprises need to invest separately in Data Cloud, data integration, governance, and cleanup before Agentforce can be deployed reliably at scale, Chopra said.

Implementation challenges are slowing adoption

Product maturity aside, those implementation challenges, Purab pointed out, are also contributing to a slower pace of Agentforce adoption in enterprises than anticipated.

While interest in Agentforce continues to grow, enterprises, according to the analyst, are largely limiting deployments to targeted, high-value use cases while they establish trusted data foundations, integrate with existing systems, and demonstrate measurable business value.

More so because Data Cloud accelerates Agentforce once the foundation is coherent,  it cannot make incoherence disappear, Gogia pointed out.

Chopra, too, said his conversations with enterprise customers closely mirror Purab and KeyBanc’s findings: “The issue isn’t appetite. The issue is that their CRM data is fragmented, partially duplicated, and inconsistently structured. You can’t put an AI agent on top of that and expect reliable outputs.”

“Cleaning that up takes months. That work doesn’t show in a vendor’s deal count, which is why signed agreements and actual production deployments are two very different numbers right now.”

Timing issue or execution gap?

Despite all the challenges, though, Purab said that the slower pace of current adoption is not necessarily indicative of a long-term problem.

“I see it as a timing issue, but it has always been the case. Enterprise AI adoption has consistently followed the maturity of data, governance, and operating models. Salesforce will undoubtedly continue refining the product, pricing, and go-to-market approach, but the larger challenge lies in enterprise readiness,” Purab said.

“As organizations strengthen their data foundations and gain confidence in deploying AI responsibly, Agentforce adoption is likely to broaden significantly,” Purab added.

Chopra, in contrast, offered a more nuanced view: “While data readiness, which is a customer issue, will improve with time, Salesforce needs to fix its go-to-market strategy.”

“Three pricing changes in 18 months, a product that requires significant pre-investment before it delivers value, and implementation complexity that most mid-market buyers aren’t resourced for is definitely a positioning gap Salesforce needs to close,” Chopra said.

Regardless of whether the current slowdown proves temporary or structural, both analysts agreed that the next six to twelve months should provide a clearer picture of Agentforce’s trajectory.

For CIOs evaluating the platform, they said, the focus should be less on headline product announcements and more on tangible indicators of enterprise adoption and operational maturity.

“The key indicators will be an increase in enterprise-scale production deployments rather than pilots, broader adoption beyond customer service into other business functions, stronger customer references demonstrating measurable business outcomes, continued simplification of pricing and deployment models, and greater maturity around governance, security, and operating models for AI agents,” Purab said.

For Chopra, CIOs should go a step further by measuring how AI agents perform in production rather than simply tracking deployment numbers: “Containment rate in production — what percentage of agent interactions are resolved without human escalation — is the real performance signal, not token volume or deal count.”

Salesforce did not immediately respond to a request for comment.

DC Studio | shutterstock.com

KI-Agenten und die Large Language Models (LLMs), auf denen sie basieren, haben ein eher kurzlebiges „Gedächtnis“. Das ist so gewollt, schließlich kann nur eine begrenzte Menge an Konversationsinhalten in Token kodiert und vom LLM zuverlässig abgerufen werden. Um KI-Agenten und Sprachmodelle mit „Hirnschmalz“ auszustatten, das über ihre Kontextfenster hinausreicht, lässt sich Retrieval Augmented Generation (RAG) einsetzen. Erfolgsentscheidend ist dabei, wie dieser Mechanismus (oder ein anderer, um Gesprächsdaten vorzuhalten) konkret zur Anwendung kommt.

Ein anderer Weg, sowohl KI-Agenten als auch LLMs mit erweiterten Speicherfähigkeiten auszustatten, führt über Software-Tools von Drittanbietern. Diese können die KI mit einer Session-übergreifenden, persistenten Memory ausstatten. Auch hier variiert jedoch die Art und Weise, wie das technisch umgesetzt wird. Die folgenden vier Projekte sind besonders empfehlenswert, wenn es darum geht, KI-Agenten und Sprachmodelle smarter zu machen.    

1. Graphiti

Graphiti wird als „das Open-Source-Framework für temporale Knowledge-Graphen“ beworben. Das Projekt ist auf GitHub verfügbar – oder auch im Rahmen des Memory-Service Zep, für den es die Grundlage liefert. „Temporal“ bedeutet in diesem Zusammenhang, dass die in Graphiti gespeicherten Informationen im Laufe der Zeit reevaluiert werden, um den Kontext korrekt einzubetten. Der Begriff „Graph-Framework“ ist hingegen darauf zurückzuführen, dass die Daten dabei als eine Reihe von Graphen gespeichert werden. Dieses Feature spielt auch bei den anderen in diesem Artikel vorgestellten Lösungen eine Rolle – im Fall von Graphiti steht es allerdings im Fokus.

Out of the Box unterstützt das KI-Memory-Projekt eine ganze Reihe gängiger LLMs, etwa von Anthropic, OpenAI, Google oder X. Auch sämtliche Ollama- und OpenAI-kompatiblen APIs funktionieren mit Graphiti – es kann also auch mit lokal gehosteten LLMs genutzt werden. Daten aus Quellen wie GitHub, Gmail und OneDrive sowie aus Anwendungen wie Notion lassen sich über Konnektoren einbinden.

Um Graphiti lokal nutzen zu können, ist es allerdings nötig, eine Graphdatenbank einzurichten oder eine Verbindung zu einer solchen herzustellen. Die Standardlösung dafür (mit dem breitesten Support) ist Neo4j. Davon abgesehen, funktionieren auch Amazon Neptune, FalkorDB und KuzuDB. Postgres mit pgvector ist (derzeit) hingegen keine Option bei Graphiti.

2. Hindsight

Das KI-Memory-Projekt Hindsight als Cloud Service verfügbar, kann jedoch auch lokal gehostet werden. Dieses Tool speichert Details zu Agenten-Sitzungen in vier verschiedenen Memory-Instanzen und wendet dabei vier unterschiedliche Storage- und Retrieval-Strategien an. Diese werden über drei programmatische Interfaces gehändelt:

• retain, um Inhalte (einzelne Fakten oder komplette Sessions) zu speichern,
• recall, um den Content abzurufen, und
• reflect, um einen Agenten-Loop über eine Abfrage zu initiieren, die zuvor gespeicherte Daten nutzt.

In Sachen Integrationen hat Hindsight eine breite Palette von First- und Third-Party-Optionen zu bieten. Wenn Sie beispielsweise die „Continue“-Erweiterung mit Visual Studio Code einsetzen, um mit einem lokal gehosteten LLM zu kommunizieren, können Sie die entsprechende First-Party-Integration nutzen. In diesem Fall verwenden Sie einfach das Keyword @hindsight in der Query, um den Agenten-Kontext um relevante Memory zu erweitern. Um sich die Arbeit zu erleichtern, respektive diese zu automatisieren, könnten Sie außerdem auch auf (anpassbare) Auto-Injection-Regeln zurückgreifen.

3. Mem0

Wie Hindsight nutzt auch Mem0 vier grundlegende Memory-Typen – allerdings sind diese anders benannt und organisiert. Beispielsweise kommt im Fall von Mem0 die sogenannte „Organizational Memory“ zum Einsatz, um Daten zu speichern, die zwischen verschiedenen KI-Agenten(-Teams) geteilt werden sollen.

Jede Form von Memory, die über Mem0 hinzugefügt wird, durchläuft einen „Destillationsprozess“ und wird auf unterschiedliche Art und Weise (Vektor-, Graph- oder SQL-Datenbank) gespeichert. Ältere Daten werden bei Mem0 nicht gelöscht, sondern als veraltet markiert – eine Strategie, um einen umfassenderen, längerfristigen Kontext zu erzeugen.

Das Projekt unterstützt im Vergleich – etwa zu Hindsight – weniger LLMs, die wichtigen Anbieter (Anthropic, Google, OpenAI) sind jedoch vertreten. Dazu kommen Self-Hosting-Optionen über LangChain, LiteLLM, LM Studio und Ollama. Falls Sie Mem0 lokal statt als Service nutzen möchten, ist es nötig, eine Python-Instanz und eine eigene Vektordatenbank bereitzustellen. Für Letzteres ist Postgres mit der pgvector-Erweiterung eine gängige und simple Option, die sogar innerhalb einer virtuellen Python-Umgebung installiert werden kann.

4. Supermemory

Supermemory erfasst Daten aus vielen gängigen Quellen und unterstützt dabei unter anderem Plaintext, strukturierte Daten, PDF- und Office-Dokumente sowie Video-, Audio- und Bilddateien. Aus diesen Informationen erstellt das Tool einen Kontextgraphen, der anschließend als Grundlage für Chatbot-Konversationen fungiert. PR-mäßig setzt dieses Projekt den Fokus vor allem auf seine Context-Extraktions-Tools.

Supermemory ist entweder als Cloud-Dienst oder als quelloffene, lokal ausführbare Software verfügbar. Die Open-Source-Version lässt zwar die Scaling Services und Drittanbieter-Konnektoren der Enterprise-Version vermissen – hat jedoch einen entscheidenden Vorteil: Sie besteht aus einer einzelnen Self-Contained-Binary. So lässt sie sich auch auf der eigenen Hardware mit sehr überschaubarem Aufwand bereitstellen.

Da für dieses Projekt zudem keine externen Datenbanken aufgesetzt werden müssen, eignet es sich in besonderem Maße für (agile) Experimente. (fm)

Dieser Artikel ist im Original bei unserer Schwesterpublikation Infoworld.com erschienen.

With AI increasingly tucked into every cranny of the enterprise, someone has had to step up and provide the tools necessary to discover, track, and monitor all the agents and LLMs and keep them humming along in their various workflows. Thankfully, the DevOps world answered the call, building the tools to support our new overlords in an emerging subdiscipline interchangeably called “AIOps,” “AgentOps,” and sometimes “agent observability.”

Many of the challenges involved in AgentOps are similar to those tackled by traditional DevOps tools and processes. After all, at their foundation, LLMs are just software running on hardware somewhere. Typical issues involving RAM and disk space are just as important in the agent world, maybe more so because AI operations are even more greedy about consuming storage than regular software is.

Many of the companies supporting agent observability are big names in DevOps circles, having adapted their stacks to address the idiosyncrasies of modern LLMs. IT teams maintaining enterprise agents can treat the LLMs as just one node in a big graph filled with services that are constantly swapping packets and triggering software jobs. Latency and resource constraints must be managed because end-users don’t care whether it’s an LLM, a database, or a plain-old Python script that’s failing, bringing their work to a grinding halt.

But new AI-specific challenges are opening the door to newcomers that are building tools with the peculiarities of LLMs in mind — for example, keeping deeper logs filled with records of prompts. LLMs are also often very non-deterministic by design, making it trickier to pinpoint failure modes. And then there’s the fact that an agent will give a perfectly intelligent answer one minute and hallucinate the next.

Relying on many of the same approaches that DevOps tools do, AgentOps tools watch for misbehavior and flag anything out of the ordinary for deeper analysis. This may be as simple as fixing slow responses, but it can also include AI hallucinations and other issues born of LLMs’ non-determanism.

Teams trying to choose which agent observability tools is best for their use case should look at the size and nature of their agentic systems and projects. Are they adding AI agent features to an existing product or application, or are they building agentic systems from scratch? Are they more focused on maintaining a stable LLM operation or iterating on new approaches? Is AI the center of attention or just an add-on that’s meant to improve an existing stack?

The AgentOps and agent observability options listed below share many of the same features but differ in their focus and their attention to the challenges organizations will encounter when incorporating agents into their stacks. Each tool offers a worthwhile place to start understanding how to care for the growing presence of AI in the production world.

AgentOps.ai

When teams of agents work together, tracking the conversations are essential for understanding and debugging what’s happening. The SDK from AgentOps.ai records events so that the creators can replay past behavior to track details such as token counts, spending, latency, and more. Available as a service and on-premises.

Pricing: Starts at $40 per month plus usage costs at $0.20 per 1M tokens

Standout feature: Replay analytics with “time-travel debugging”

Best suited for: Complex agent debugging

Arize Phoenix

Debugging prompts and LLM responses requires a nuanced understanding of just what’s happening, in part because of the non-determinism that often enters the process. Phoenix from Arize supports this process with robust tracing and the ability to score the results for more precise iteration. Their system can track the results and tool calls from a variety of major platforms (Anthropic, AWS, OpenAI, etc.) that are initiated by the major frameworks (LangChain, LlamaIndex, DSPy, etc.). The result is insight into what data is triggering what chain of responses.

Pricing: Small free tier; Pro plan starts at $50 per month plus costs tied to events

Standout feature: LLM-as-a-Judge metrics for tracking quality

Best suited for: Teams focusing on iterating for accuracy and quality

BigPanda

BigPanda has always offered solutions for tracking performance of complex systems. Now the company is drilling deeper into the challenge of detecting and ending the problems that come from models that go awry. BigPanda’s main system relies on historical data and machine learning algorithms to flag issues. Its own agent layer connects the problematic nodes and errant models while dispatching alerts to the right team members.

Pricing: “Value-based” table on request

Standout feature: Automated triage for faster response

Best suited for: Large teams seeking to reduce alert fatigue from large customer base

Braintrust

Setting up an effective improvement cycle for an AI agent requires a strong feedback loop from production data to the agent’s next generation. Braintrust watches the production workload and creates test vectors that expose how an agent may be drifting, regressing, or departing from its path. The tool automates much of the testing and scoring feedback loop so problematic patterns can be discovered and addressed. A core part of the offering is a specialized data store that can track large and sometimes deeply nested collections of tests and their results. Their approach may be summarized by one of their tag lines: “trace everything.”

Pricing: Free starter tier; Pro plan starts at $249 with some usage-based costs covered

Standout feature: Highly scalable trace ingestion

Best for: Teams developing strong guardrails through continuous testing

Chronicle Labs

When it’s time to release a new version of an agent into the wild, the platform from Chronicle Labs specializes in staging it and testing it with a collection of use tests and regression cases. The tools are also helpful during development cycles. “Backtest your agent against reality,” their sales material promises, with a set of tools that mines the production telemetry for solid test vectors that stress every part of the agent with prompts and challenges that the agent will encounter after leaving the safety of the lab.

Pricing: On request

Standout feature: Back-testing options for complex testing regimes

Best for: Teams chasing strong models with good fidelity to reality

Comet Opik

Building a dashboard for tracking every in-flow and out-flow to agents is one way to be ready to watch for and solve problems. Opik from Comet is just such a tool. The DevOps teams can track each call and add its own automated routines to examine the results, score them based on 30-plus metrics, and if desired, send it off to another LLM to evaluate the results. Agents that are constantly failing stand out. DevOps teams can also ask questions like, “Who is using this model and racking up all of the bills?” The same goes for MCP skills and other cogs in the machine.

Pricing: Free tiers for open source and small projects; Pro plan starts at $19 per month with usage limits

Standout feature: Auto-scoring with 30-plus metrics for evaluating traces

Best for: Teams focusing on RAG and agentic workflows

Datadog

DevOps teams that rely on Datadog to track logs across collections of services can also use it to track LLM operations, which are, of course, just another source and sink for data. It will track performance such as time to first token and offer insight into what might be causing an issue, such as lack of memory. Results then get plugged into the same cost-tracking mechanism so the bean counters can predict when the budget will run out. After all, the CFO likely doesn’t care whether the bill comes from an LLM or an old-school S3 storage bucket. Datadog integrates AI into their tools by treating these models as just another source of data.

Pricing: Small free tier with multiple paid tiers for various levels of enterprise monitoring

Standout feature: Large installed base with broad focus on more than LLMs

Best for: Large enterprise teams working with established infrastructure

Dynatrace

For more than 20 years, Dynatrace has been delivering tools that track dataflows across the full stack. Now that AIs are finding roles in many of the nodes in this complex graph, they’re expanding to track how various AI agents can interact. They want to build one platform that helps track the root cause and, often now, deploy solutions autonomously. They want to focus on being ready to support complex networks of agents that detect problems in either performance or security and then work within defined guardrails to fix them. Determining the right role for their own AI-powered agents is a key part of the product.

Pricing: Plans start at $7 per month with larger plans designed for full enterprise monitoring

Standout feature: High level of autonomous monitoring designed for large installations

Best for: Complex, hybrid environments mixing LLMs with traditional services

Galileo

Placing some AI systems into production is often a harrowing experience because the actual performance is impossible to predict, even with the most rigorous tests. Galileo offers guardrails that track performance and watch for any behavior that deviates from the ground truth. Their “LLM-as-judge” systems are distilled into compact models that can be run locally for lower costs and faster performance.

Pricing: Small free tier; Pro plans start at $50 per month with usage-based limits and costs

Standout feature: Real-time guardrails for deployed agents

Best for: Security-conscious installations that need to defend against hallucination and data leakage

Grafana Labs

Long the go-to source for open source telemetry, Grafana Labs now tracks performance of AI models in constellations of services. Grafana tracks the evolution of answers across the agentic network to recognize how small changes or hallucinations can spin out of control. It bills its system as “actually useful AI” and has even trademarked it. Its cloud assistant can configure and reconfigure the Grafana dash to offer the right level of observability. Its system includes AI-level analysis that can flag models that are responding quickly but offering bad answers because of problems such as model drift or context degradation.

Pricing: Basic free tier; Pro plan begins at $19 per month, includes better retention and some usage-based fees 

Standout feature: Full-stack tool with fully integrated LLM tools

Best for: Large, enterprise-scale system adding AI

Helicone

Sometimes shoehorning in another tool into the chain can be tricky. Helicone is designed as a smart network proxy that will route all model requests while keeping solid debugging records from the data as it goes by. The data it captures can be turned into nice charts that make it easy to spot latency issues or model failures. Naturally, tracking AI spend is also a feature in much demand as bills continue to climb.

Pricing: Small free tier; Pro plan starts at $79 per month, includes features such as team collaboration and improved querying

Standout feature: Proxy-based integration

Best for: Development teams who want to add better monitoring features quickly

Laminar

Tracking agents in development and production means building strong storehouses of data enumerating what happened. Laminar works closely with OpenTelemetry to follow agents operating in production so that flaws and failure modes can be understood from log files stored efficiently with their own compression scheme. Developers can search through traces with an SQL-ish language and Laminar’s transcript view illuminates what happened. When necessary, the traces can enable developers to scroll back in time and replay the same inputs for debugging. The goal is to offer deep insights with high-level visibility of how well the agents are meeting business objectives.

Pricing: Small free tier; “Hobby” tier that adds more features at $30; Pro level starts at $150 per month

Standout feature: Open-source license makes self-hosting a viable option

Best for: Teams fully able to leverage open-source responsibilities

LangChain LangSmith

Real-time data from agents is essential for managing any mutli-agent system in production. LangSmith from LangChain traces costs, tools, and progress toward solutions for a wide collection of agents using SDKs for Python, TypeScript, Go, and Java. The OpenTelemetry-based solution watches for anomalies, issuing warnings and alerts through dashboards and communication channels such as PagerDuty. Deeper analysis can reveal issues such as topic clustering or odd patterns of failure. Coordination with agent deployment platforms such as LangGraph and deepagents ensures greater focus on successful resolution of assignments.

Pricing: Free for solo developers; Pro teams start at $39 per person per month 

Standout feature: Systematic approach to regression testing of prompts

Best for: Teams relying on LangChain and LangGraph frameworks for supporting complex agentic behavior

Lunary

Watching the user experience is essential for building AI applications such as chatbots and assistants. Lunary offers a proxy that traces all interactions and then builds analytical dashboards for measuring metrics such as user satisfaction or model costs. One common usage is finding frequent topics and looking at the responses to ensure they deliver. When prompts aren’t perfect, Lunary lets teams iterate on the prompt text until the right answers are coming out. Its proxy structure and common API format enables Lunary to promise to work with “any LLM, any framework.”

Pricing: Free tier; Pro plan starts at $20 per month

Standout feature: Deep integration with humans for reviewing and optimizing results

Best for: Startups focused on rapid prompt innovation

NewRelic

The platform that began tracking performance of some web applications is now powerful enough to track the flows of data through complex agentic ecologies. NewRelic’s AI-driven monitoring watches for golden signals that can indicate misbehavior or worse throughout the entire lifecycle. It tracks every detail of the interactions through protocols such as MCP and then makes this available to the AI engineers responsible for performance. The dashboard provides the insights necessary to watch for toxic behavior, overt bias, drift, and overblown hallucinations. Predicting and maybe even controlling the cost is also a growing role as tokenomics becomes as important as response time.

Pricing: Free tier; Pro plan fees available through website

Standout feature: Full-stack support with hundreds of integrations with other tools

Best for: Established enterprise teams mixing in AI

Nova AI Ops

The goal of Nova AI Ops is to deliver a team of agents that watch over a cloud and make it, at least partially, self-healing. Each agent uses a mixture of predictive AI and machine learning to watch cloud telemetry reports for anomalies. Then they calculate the “blast radius” and decide whether this is a problem that can be fixed automatically “while you sleep” or saved for the human supervisors. These tools are aimed not just on LLM operations but on the stack as a whole.

Pricing: Small free tier; Standard pricing  begins at $40 per user per month with usage billing

Standout feature: Focus on software reliability engineering helps teams deliver stable stacks

Best for: Teams that want to integrate LLMs into incident response and stability management

Splunk

The platform that began delivering smart logging is now fully AI capable, offering solutions that can watch over agents with much the same way that it continues to track microservices. Splunk now includes a fairly large amount of predictive AI for learning from the information in the logs and then turning this learning into fast solutions. This AI assistant can track deployed AI models connected by protocols such as MCP and watch over behavior while delivering the ability for users to drill down and explore what’s working and what’s failing. Their AI Canvas is meant to offer a central hub where the AI scientists can track both the local behavior of the models as well as their role in a larger data ecosystem.

Pricing: Activity-based pricing tracks usage of LLM backends and storage

Standout feature: Ready to scale to large enterprise stacks

Best for: Teams with legacy systems that are folding in agentic options

SuperPenguin

One of the most important parts of an AI service is the bill. SuperPenguin is a product designed to track consumption and make predictions so that the CFO won’t be surprised. The goal is to provide solid estimates about the total cost of each product by allocating costs to customers, features, and teams. If there’s a sudden shift, a “spike detector” will raise an alarm so that dev teams can ensure that the AI spend is worth it.

Pricing: Small free tier for experimentation; Growth tier for teams, starting at $30 per month; Pro tier offers deeper options starting at $200 per month

Standout feature: Strong accounting with invoice reconciliation and PR-level usage tracking

Best for: Teams that need precise cost accounting

Vellum

Prompt engineers spend time fussing over the details of tweaking, improving, and enhancing the words that guide the LLM. Vellum started as a company that would provide the pipeline so that you could manage and improve the prompts that ran again and again. Now the system is growing more powerful, offering a higher level of automation that lets you meta-manage the prompt chain. They’ve also begun marketing it as a form of personal assistant with pre-built connections to many of the major services such as Gmail. Its llm-cost-optimizer can juggle multiple options while finding a cheaper way to execute a prompt, a process the company suggests can save 60% or more.

Pricing: Open-source free tier; Pro plan starts at $35 per month

Standout feature: Focus on multi-model pipelines for true agentic solutions

Best for: Product teams with complex prompt engineering workflows

For a decade, Kubernetes was the right answer. It organized containers, scaled services horizontally and gave platform teams a shared vocabulary for running software in production. It abstracted away enough of the underlying complexity that engineers could stop thinking about servers and start thinking about services. Most cloud-native infrastructure today is built on top of it, directly or in spirit, and EKS made that model the default for the majority of enterprise teams running workloads on AWS.

The workload that defined that era was the stateless HTTP request, fast in, fast out, disposable. A user action triggers a request, the request hits a service, the service returns a response and the container is done. Kubernetes was optimized for that pattern down to the scheduler internals: Bin-pack containers onto nodes, autoscale on CPU and memory, evict and reschedule when something goes wrong. The whole system is tuned around the assumption that individual units of work are short, stateless and interchangeable.

That assumption no longer holds for the workloads that matter most right now.

The agent workload is structurally different

Agents are long-running, stateful processes. They reason across time, call external tools, spawn subprocesses, write and execute code, and make decisions that depend on what happened five steps earlier in the same task. A single-agent workflow might run for minutes or hours, touching a dozen external systems and generating intermediate outputs that subsequent steps depend on. The compute layer for that kind of work needs to do things the old model was never asked to do. That is the new pattern: Execution infrastructure designed around agent semantics rather than request semantics.

The Kubernetes community itself has acknowledged this mismatch. In March 2026, Kubernetes SIG Apps published an introduction to Agent Sandbox, a new CRD-based abstraction designed specifically for singleton, stateful agent workloads. The framing is direct: The ecosystem is moving from short-lived, isolated tasks to deploying multiple, coordinated AI agents that run continuously, and mapping those workloads to traditional Kubernetes primitives requires an entirely new abstraction. The fact that the Kubernetes maintainers built a dedicated primitive for this, rather than recommending teams compose one from existing resources, is itself the clearest signal that agent execution does not fit the old model.

What agent execution actually requires

Concretely, it requires four things. First, isolated execution environments that provision in milliseconds, not minutes, so each agent task gets its own sandbox for code execution and tool calls without blocking the reasoning loop. The difference between a two-second environment and a two-minute environment is not a performance optimization; it determines whether the architecture is viable at all. Second, durable state management across the full task lifecycle, so an agent can pause, hand off or resume without re-initializing from scratch and burning tokens to reconstruct context it already built. Third, coordination primitives for multi-agent work: The ability to spawn subagents, pass structured outputs between them and track task dependencies across a graph of concurrent processes. Production agent systems are rarely single agents; they are pipelines of specialized agents with handoffs that need to be reliable and inspectable. Fourth, credentials and secrets management that travel with the execution context, so agents can authenticate to external services securely without exposing credentials in the task definition, logs or the environment variables of a shared container.

The mismatch shows up fast in production

Kubernetes and EKS expose the mismatch quickly in practice. Pod eviction terminates an agent mid-task with no clean recovery path. Autoscaling reads CPU utilization as the load signal, but an agent holding a long inference connection looks idle to the scheduler even when it is doing the most consequential work in the pipeline. Provisioning a new environment takes 45 seconds to two minutes on a well-tuned cluster; agent workloads need that in under two seconds or the reasoning loop stalls and the user experience degrades visibly. These are not edge cases or misconfigurations. They are the normal operating conditions for production agent workloads running on infrastructure that was not designed for them.

The utilization data makes the broader cost picture even starker. The 2026 State of Kubernetes Optimization Report from CAST AI, drawn from analysis of over 23,000 production clusters across AWS, Azure and GCP, found average CPU utilization at 8 percent, down from 10 percent the year prior. Memory utilization fell from 23 to 20 percent. CPU overprovisioning jumped from 40 to 69 percent year over year. These numbers reflect clusters running traditional workloads, and the pattern is worsening, not improving, as environments scale. Agent workloads compound this problem further. An agent holding an open inference connection or waiting on a tool call registers as idle to a scheduler that reads CPU and memory as the only meaningful load signals. The infrastructure responds to the wrong metric, overprovisioning capacity for demand it cannot measure, while the actual bottleneck, environment provisioning latency and state continuity, goes unaddressed.

Security is not the same problem it was before

Agent workloads change the threat model at the infrastructure level. A compromised stateless service exposes a narrow surface defined by its API contracts. A compromised agent exposes every system it can reach, every credential it holds and every action it is authorized to take on behalf of the user. Agents generate and execute their own code, make non-deterministic tool-call decisions and accumulate context across long-running sessions. Standard container namespacing does not contain that kind of risk. Kernel-level isolation, default-deny network egress, scoped credentials per session and agent-aware observability are not optional hardening steps. They are baseline requirements for running agents in production.

What teams that ship agents have already figured out

Some of the clearest evidence for this shift comes not from infrastructure vendors but from product engineering teams running agents at scale on their own code. In late 2025, Ramp’s engineering team published a detailed account of building Inspect, their internal background coding agent. Each Inspect session runs in a sandboxed VM with a full-stack development environment and deep integrations across their observability, CI, and deployment tooling. The architecture requirements map almost exactly to the four primitives above. Filesystem snapshots keep sessions starting in seconds rather than minutes. Sessions are isolated and stateful. The agent can run tests, review telemetry, query feature flags and visually verify frontend changes in a real browser. And the whole system supports unlimited concurrency, so engineers can spin up ten parallel sessions exploring different approaches to the same problem without contention.

The results speak for themselves. Within months of launch, roughly 30 percent of all pull requests merged to Ramp’s frontend and backend repositories were written by Inspect. That level of adoption was not mandated. It happened because the execution environment was fast enough, capable enough and well-integrated enough that the agent was strictly better than a local workflow for a meaningful share of tasks. The key insight from the Ramp case is not about the model. It is about the execution layer. As their team put it, session speed should only be limited by model-provider time-to-first-token; everything else, like cloning and installing, needs to be done before the session starts. That is a statement about infrastructure, not intelligence.

The ecosystem is catching up, but defaults are sticky

None of that is a criticism of the tools. Kubernetes solved exactly the problem it was designed for, and it solved it well. The issue is that infrastructure defaults are sticky. Teams inherit them, build on top of them and optimize within their constraints long after the underlying workload has changed. The Kubernetes community’s own response, the Agent Sandbox project under SIG Apps, validates the thesis that a new abstraction is necessary. The new primitives the community is building include warm pools for near-zero cold starts, lifecycle management for suspending and resuming idle agents without losing state, and pluggable kernel isolation for secure execution of untrusted code. These are not incremental improvements to existing resources. They are net-new abstractions that acknowledge the old model does not stretch to fit.

But adoption of purpose-built agent infrastructure remains early. Enterprises building agent pipelines today are largely running a request-oriented orchestration model against an execution-oriented workload, and the mismatch shows up in task failure rates, runaway costs and debugging cycles that have no good tooling because the observability layer was also designed for stateless services.

The structural advantage is available now

The infrastructure to close that gap exists now. The prerequisite is recognizing that agent execution is a first-class compute pattern with its own primitives and its own requirements, not a variant of the stateless service model that defined the last decade. Teams that make that shift early will have a meaningful structural advantage. The ones that do not will spend the next two years wondering why their agent systems are unreliable at a scale that should be tractable.

This article is published as part of the Foundry Expert Contributor Network.
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