---
cve: "CVE-2019-13457"
severity: "MEDIUM"
cvss: 4.3
epss: "91%"
vendor: "n/a"
kev: false
exploited: false
published: "2020-03-10 17:16:25"
tags: [cve, security, medium]
source: tsecurity.de CVE-Dossier
exported: "2026-09-19T04:02:40+02:00"
---

# CVE-2019-13457

> 4.3 MEDIUM

## Beschreibung

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

## CVSS-Vektor

```
CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:N
```

| Metrik | Wert | Bewertung |
|---|---|---|
| AV Angriffsvektor | Netzwerk | bad |
| AC Komplexität | Gering | bad |
| PR Privilegien | Gering | warn |
| UI Interaktion | Keine | bad |
| S Scope | Unverändert | good |
| C Vertraulichkeit | Gering | warn |
| I Integrität | Keine | good |
| A Verfügbarkeit | Keine | good |

## Referenzen

- <https://www.otrs.com/category/release-and-security-notes-en/>
- <https://otrs.com/release-notes/otrs-security-advisory-2019-11/>
- <http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html>
- <http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html>
- <http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html>

---
_Exportiert aus dem [tsecurity.de CVE-Dossier](https://tsecurity.de/cve?cve=CVE-2019-13457) · Datenquellen: EUVD (ENISA), NVD, OSV, CISA KEV, FIRST EPSS, Exploit-DB, BSI BITS_