📰 Microsoft hotmail account stolen due to cell phone number identity theft. The ID thief turned on 2FA and now I can't get into my hotmail account. Can Anyone help me recover my hotmail/microsoft account?

Hi all,

Just like title.

A few days ago an ID thief went to one of the stores of my cell phone provider. An employee of the store bypassed the security protocols, and the One Time Password text message that was supposed to be required to change anything on my account(I actually got another store employee to show me the internal computer records of the cell phone companies computer system and let me take photos of the data logs showing that an employee manually bypassed the password/account pin security requests). The ID thief activated a different cell phone with my cell phone number. They then used that device to request a password reset and my hotmail account was supposed to be secured by my cell phone, but the attacker had my cell phone(well, a different cell phone that now had my cell phone number and was able to get the text message to reset my password. The ID Thief/attacker then changed my hotmail password and locked me out of the account and enabled 2FA on my hotmail account (they had control from about 40 minutes before I caught on to what was happening and got it shut off but I was too late).

I have already created a new email account, changed all of my passwords, frozen my credit files, contacted local and state police as well as several other state and federal law enforcement agencies as well as some attorneys to figure out what I can do from a legal standpoint, but the email that was stolen was my primary email address for many years and I had lots of highly sensitive information in this email account. (I'm also dealing with the financial implications since the attacker has been trying to get into my financial accounts but that's a different story)

The email account was also tied to my laptop, so now I don't know how to do a system wipe/restore of my laptop (I have an hp laptop that came with windows 10 as part of the purchase) because my microsoft account was tied to my hotmail account all together and now I don't have control of my microsoft account anymore.

I did the microsoft password reset attempt form but it says "It looks like you just used the Microsoft account recovery form (https://account.live.com/acsr?mkt=en-US) to request a password reset for *** Email address is removed for privacy ***. Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know. "

so if they ignore password reset requests for accounts with 2FA how can I recover my microsoft account? It's not only tied to my hotmail but my windows installation. I don't know how to do a system restore and tie my laptop login to a new email. I want to wipe my laptop and just reinstall windows and I also want control of the hotmail account again, I don't plan on using it for anything ever again, I just want to make sure the attacker/another id thief can't use it to do more damage to my identity/finances etc.

Can anyone please help me?

Thank you to anyone willing to help.