Pindrop has announced Pindrop Protect Fraud Assist, the agentic fraud investigation and case management solution for real-time phone conversations. As AI fraud attacks surge across contact centers, Pindrop Protect Fraud Assist embeds agentic AI directly into the fraud investigation workflow, helping analysts investigate smarter, close cases faster and keep pace with rising fraud volumes, without adding headcount. As an AI assistant to the fraud analyst, the agent delivers real-time call summaries, deep risk insights and … More
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