Building an AI Incident Copilot: How I Automated the First 15 Minutes of Every Production Incident

Every production incident follows the same painful ritual.

An alert fires at 2 am. An engineer wakes up, SSHs into a server, and begins the manual loop — pulling logs, scanning for errors, guessing what to check next. This loop can take 15 to 45 minutes before the real diagnosis even begins. Multiply that across every incident, every team, every month, and you have thousands of engineering hours lost every year to work that is repetitive, stressful, and largely automatable.