I Built an AI Pipeline That Reads Support Emails and Drafts Replies (Here's What Actually Broke, and the Math on Whether It's Worth It)

I run a one-person dev shop, and I keep hearing the same complaint from small business owners: answering customer support emails eats hours every day, especially when half the questions are variations of the same five things. So I built a small pipeline: Gmail → Claude API classification → Slack notification with a drafted reply → human approves... Weiterlesen