📰 Lloyds Bank should publish the human cost of its AI savings | Letters

Banks should factor in the time spent by humans checking invented facts, writes Dr Gleb TsipurskyYour report (Lloyds Bank to cut £2bn in costs as part of AI-powered strategy, 30 July) raises a question that financial targets alone cannot answer: who absorbs the work when automation fails?Banks often count the minutes saved by the employee who uses...