Microsoft is shaking up its sales and support groups with FY21 kickoff

The annual reorganization effort also brings a newly established consulting wing.

What you need to know


Microsoft is mixing things up with another internal reorganization as of the start of its 2021 fiscal year.
The moves affect the "Customer Success" unit in an effort to bring more "role clarity" to customer support plans, ZDNet reports.
No big layoffs are planned, but the shift has created a new "Microsoft Consulting" group within the company.


Microsoft's 2021 fiscal year (FY21) began on July 1, and with it the company is shifting the structure of its "Customer Success" unit. According to a report by ZDNet's Mary Jo Foley, Microsoft is looking to "improve customer use and engagement" of its services by clarifying support roles and tailoring support plans.

Other changes are afoot as well, including renaming various titles and roles. From ZDNet:


As it has been doing with a lot of its products and services lately, Microsoft also will be changing a number of its employees ti...