Avaya OneCloud CCaaS enhances customer experience and employee engagement worldwide

Avaya has expanded the availability of its Avaya OneCloud CCaaS contact center solution into forty countries, providing organizations globally with digital capabilities that better connect customers and employees across any touchpoint, modality, device, and channel. Avaya OneCloud CCaaS is a key part of the AI-powered Avaya OneCloud experience platform that includes workstream collaboration, unified communications and communications platform as a service solutions with OneCloud UCaaS and OneCloud CPaaS. According to IDC, 84 percent of consumers … appeared first on Help Net Security.