"They're trying to solve for a lot of different nuances whilst trying to serve their objective and their merchant objective, which is keeping as many people opted in as possible," said Sucharita Kodali, a vice president and retail analyst at Forrester. Experts also told Protocol the situation seems to highlight how Block, as well as other payment processors and fintech platforms, operate in a bit of a privacy gray zone. Sometimes that gray zone leaves no one in charge of consumers' data rights, and sometimes it means the companies, deep within their terms of service, have legal loopholes that give them room to use our information in ways we might not expect.
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