Bridging Healthcare Gap: GenAI Therapist with human empathy (Part 2)

Persona:

As the patient,

I want to go to doctor

because skin trauma is infected.

However, it is difficult to make appointments with doctors and take sick leave from work.

Be cautious, this is a serious situation.

Reference point to build services/products.

Pending task iteration

Iteration 1

When my skin trauma gets infected,

I want to have a quick way to make an appointment

so that I could go to the doctor as soon as possible.

Problem: Why don't I get medicine in time?

Iteration 2

When I get skin trauma at day 1,

I want to directly get antibiotics and skin ointments without doctor's prescription papers

so that I take care of myself

Problem: This is impossible.

Iteration 3

When I get skin trauma,

I want to have online diagnosis certification from a doctor

so that I could buy proper antibiotics and skin ointments from the local drugstore

without taking sick leave and wasting time in long queues at the hospital.

Be honest, truthful.

Find the problem and shortcoming of your insight.

My solution:

Project Name:

SkinTraumaCare+: Next-generation doctor skin trauma care platform

Description:

We help patients who have skin trauma to have flexible medical treatment

Through a Generative AI Therapist with human empathy.

Aims to build a comfortable, efficient, cost-effective system within a smart city.

Design of User Journey:

Day 1

Patients get skin trauma

Take a picture of the skin and upload it to the platform.

Doctors diagnose trauma through the picture

Doctors provide prescription papers and feedback.

Use digital human empathy to comfort patients.

Day 3 & Day 6

Send notifications to patients

Patients take pictures to keep track of the recovery process.

Seamless aftercare ensures recovery:

If the skin trauma gets infected.

Before:

Patients need to wait a few days to get antibiotics and skin ointments

The time it takes to apply for sick leave and make a doctor appointment.

After:

Patients immediately get intensive skin ointments on the same day.

Doctors make diagnoses and provide doctor's prescription papers online.