Snapchat Responds To Change.Org Petition Complaining About the App's Redesign

An anonymous reader quotes a report from TechCrunch: Snapchat has posted an official response to users who signed a petition on Change.org asking the company to reverse its controversial update, which people say makes the app more difficult to use. In the response, Snapchat promises to make a few more changes to the Friends and Discover section in order to address user complaints. These changes were announced yesterday, along with GIF stickers from Giphy. The backlash against Snapchat has been growing in the months since the company rolled out a major revamp, which aimed to make the social app more accessible to a mainstream audience. Snapchat users have left the app bad reviews, complained on social media, turned to rival Instagram, and they signed a Change.org petition entitled, "Remove the new Snapchat update."

Last night, Snapchat posted an official response to the petition, reiterating its stance but also promising a few tweaks that may help to address users' concerns. Specifically, the company said that "beginning soon on iOS and with Android in the coming weeks" it will introduce tabs in the Friends section and in Discover, which it says will make it easier for users to find the Stories they want. This update will let users sort things like Stories, Group Chats, and Subscriptions. Whether these tabs will placate users who just want the old Snapchat back remains to be seen.