Extreme Networks (Nasdaq:EXTR) has added new features to its integrated network and security management system, Platform ONE, that it expects will help enterprises more efficiently control distributed resources.
Extreme Platform ONE is a cloud-based package that integrates the vendor’s wireless, wired and security products and ties in AI and analytics services as well as capabilities from its partners, which include Intel, Microsoft and ServiceNow. Extreme’s product line includes its Cloud IQ network management package, Universal switches, and a variety of security, wireless, and SD-WAN networking software under its Network Fabric umbrella.
The information collected from these systems is combined into one dashboard that simplifies operations and reduces the time it takes to spot and solve enterprise-wide problems, according to Extreme.
To that bundle the company has now added AI Canvas, which can generate real-time dashboards that allow customers build customizable views to more closely monitor and spot network performance and security problems. Extreme says the feature can reduce manual tasks by 90%.
In addition, Extreme’s new Service AI Agent uses natural language to perform tasks such as planning, configuring, troubleshooting, and generating reports. Extreme says the agent can handle complex tasks such as policy enforcement and compliance management without manual intervention.
Service AI Agent works in tandem with the system’s AI Expert agent, which collects data from Extreme’s public repository, knowledge base and customer network details. It pulls and combines data from applications and devices across the network, including information from third parties such as Intel, to establish intelligence related to performance and experience, Extreme stated.
Working together, the Expert Agent could define certain network policies, and the Service AI Agent could enact configuration to support and enforce those policies, Extreme stated.
The Service AI Agent cuts resolution times by up to 98% “through automated diagnostics, delivering a faster, smarter support experience, with a human in the loop,” Extreme stated. “Service AI Agent gathers logs, analyzes telemetry, autonomously troubleshoots issues across wireless and fabric in seconds, and, if customers choose, can auto-remediate issues.”
Extreme Platform ONE has limited availability now with general availability planned the third quarter.