The research was commissioned by Rimini Street, a third-party support provider for Oracle and SAP. Despite the pessimism, 97% said their current systems met business requirements. Vendor lock-in remains a sore point: 35% cited limited flexibility and forced upgrades as frustrations. Kingfisher, operator of 2,000 European retail stores including Screwfix and B&Q, recently eschewed an SAP upgrade in favor of using third-party support to shift its existing application to the cloud. Gartner analyst Dixie John cautioned that while third-party support may work in the short or medium term, organizations will eventually need to upgrade.
Read more of this story at Slashdot.