I automated our remediation ticketing and now I get to watch 40% of tickets sit in unassigned automatically

I'm on the security engineering team at a SaaS company. Were couple hundred people. Spent part of last quarter building an automation pipeline: scanner finds a vuln, pipeline creates a Jira ticket with all the details, assigns it based on tags, pings the right Slack channel. Felt like a win. The manual ticket creation was eating hours every week....