The agent did not fail because the model was stupid. It failed because a CRM tool returned a 502, the agent retried, created two support tickets, read a stale knowledge-base article, filled the context window with stack traces, and then told the customer everything was fine. When teams see this, the instinct is often to upgrade the model. But the... Weiterlesen
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Why Most AI Agents Fail Long Before the Model Does
The agent did not fail because the model was stupid. It failed because a CRM tool returned a 502, the agent retried, created two support tickets, read a stale knowledge-base article, filled the context window with stack traces, and then…
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