Last month I made the case for an ROI exchange rate: the formula you negotiate with finance before deployment that converts KPI movement into dollars. One point of first-call resolution equals this many dollars. One hour of engineering time recovered equals that many. A common objection was a version of the same question. Fine, we agreed on what... Weiterlesen
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The wrong million tokens
Last month I made the case for an ROI exchange rate: the formula you negotiate with finance before deployment that converts KPI movement into dollars. One point of first-call resolution equals this many dollars. One hour of engineering…
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