On the 12th of July the sentiment score of our export feature decreased by 41 points in one day. No one on the engineering team realized what was happening until 3 days later, when a support lead manually pasted 19 similar tickets in a slack channel. By that point 47 customers had already been impacted by the same crash. This number of 47 tickets,... Weiterlesen
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From 47 Scattered Tickets to a Live Cause Node: Building an Interactive Feedback Dashboard with Hindsight Memory
On the 12th of July the sentiment score of our export feature decreased by 41 points in one day. No one on the engineering team realized what was happening until 3 days later, when a support lead manually pasted 19 similar tickets in a…
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