How I fixed LLM counting hallucinations using Hindsight facts

The first time my support agent told me a customer had contacted us "twice" when the record showed four separate contacts, I assumed I had a retrieval bug. I didn't. The memory was fine. I had asked a language model to count, and it did what language models do when you ask them to count: it produced a confident, plausible number. This is the story... Weiterlesen