When a support chatbot gives a wrong answer, the first instinct is to blame the model. But when I looked at how these failures are described in support and operations communities, a different pattern kept showing up: the model was faithfully repeating the documents it was given. The documents were the problem. Typical examples: Two FAQ pages with... Weiterlesen: Your AI chatbot isn't hallucinating. It's reading your outdated docs.
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Your AI chatbot isn't hallucinating. It's reading your outdated docs.
When a support chatbot gives a wrong answer, the first instinct is to blame the model. But when I looked at how these failures are described in support and…