Your Escalation Ladder Belongs in a Table, Not in Prose

Your escalation ladder should be a decision table that a test suite can replay, not four paragraphs a tired engineer has to interpret at 03:00. That single change turns your on-call runbook from a document people read into an artifact your CI can disagree with. It also gives you something far more valuable than confidence: a failing test when the... Weiterlesen: Your Escalation Ladder Belongs in a Table, Not in Prose