For the past few years, most enterprise AI has been advisory. It summarized tickets, drafted knowledge articles, and suggested next steps. A person still decided what to do. That’s changing. Agentic AI systems can plan multistep tasks and carry them out: querying systems, triggering workflows, changing configurations, and closing tickets with... Weiterlesen: Rogue AI: When agents stop advising and start acting
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Rogue AI: When agents stop advising and start acting
For the past few years, most enterprise AI has been advisory. It summarized tickets, drafted knowledge articles, and suggested next steps. A person still…
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