"How Hindsight Lets a Support Chat Continue Across Sessions"

A support assistant that remembers a customer’s laptop model but forgets which conversation contained it is only halfway useful. I built RecallCare around a different boundary: conversation history belongs to a thread, while customer knowledge should follow the customer. That sounds like a storage choice. In practice, it changes retrieval,... Weiterlesen: "How Hindsight Lets a Support Chat Continue Across Sessions"