Office Depot Recommending Unnecessary Computer Fixes for Bigger Sales

​US office supply retailer Office Depot has allegedly lied customers about the computers they brought in for repairs, recommending unnecessary fixes that eventually contributed to bigger sales.

CBS News reports that staff at the Office Depot told customers that their PCs were infected with malware and tried to push costly repairs in order to meet sales goals.

A company insider told the source that the executive team introduced sales goals that were very difficult to meet, so store staff turned to deceiving customers regarding system health in order to sell expensive services that were unnecessary.

CBS News used undercover cameras and reporters to determine if the claims are true or not and brought completely clean computers in Office Depot stores in Washington and Oregon to have them inspected by local staff. Support engineers diagnosed 4 com...