Rehearse the Hand-Back Before You Ship the Agent

Last week I watched a designer approve an agent's refund draft in four seconds. The policy clause sat behind a quiet little link. She never opened it. Nothing in the log recorded the skip. Who owned that decision? She did. What was the consequence? A refund policy might not allow. Where was the point of reversibility? Gone with one click. I build... Weiterlesen: Rehearse the Hand-Back Before You Ship the Agent