Our Phones Could Not Recognise Customers Whose Numbers Had Spaces in Them

When we moved our credit control team to a new telephone system, one of the features we were most pleased with was screen popping. When a customer rings, the phone system looks up the caller's number in our customer system and opens their account on the agent's screen before the call is answered. In the pilot it worked for the team's test... Weiterlesen: Our Phones Could Not Recognise Customers Whose Numbers Had Spaces in …