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Human in the loop is an engineering problem

A customer leaves a one-star review at one of your locations. An AI drafts a reply in seconds. It’s warm, on-brand, grammatically perfect, and it thanks the c…

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A customer leaves a one-star review at one of your locations. An AI drafts a reply in seconds. It’s warm, on-brand, grammatically perfect, and it thanks the customer for their feedback and invites them back soon. The review was about a customer who slipped and was hurt in the parking lot. Nothing in that reply is factually false. It would pass a... Weiterlesen: Human in the loop is an engineering problem

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