n8n: An AI Call and Ticket Router That Returns Strict JSON (Category, Urgency, Summary) and a Switch Node That Acts on It

A call or a ticket that lands with the wrong person costs everyone. The customer repeats themselves. Someone forwards it. Sometimes it sits in a shared inbox until Monday, and the one that said "our office flooded" waited behind three password resets. That's what call routing is about: the rules that send each incoming request to the right place,... Weiterlesen: n8n: An AI Call and Ticket Router That Returns Strict JSON (Category,…