Every time a customer came back with the same problem, I wanted my support agent to know what had already happened. Instead, a typical conversational agent starts with the latest message and tries to solve it from scratch. That works for isolated questions, but customer support is rarely isolated. Troubleshooting is a process, and the history of... Weiterlesen: How Hindsight Changed the Way My Agent Handles Support
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How Hindsight Changed the Way My Agent Handles Support
Every time a customer came back with the same problem, I wanted my support agent to know what had already happened. Instead, a typical conversational agent…
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