When the eSIM Doesn't Connect: Designing the Activation-Failure Support Path in Your App

Most eSIM integrations are designed around the happy path: the user picks a plan, pays, scans a QR code or taps "Install", and lands abroad with data. Then the first support ticket arrives: "I installed the eSIM but it doesn't work." If your app has nothing to say at that moment, the user blames your brand, not the connectivity supplier behind it.... Weiterlesen: When the eSIM Doesn't Connect: Designing the Activation-Failure Suppo…