Voice agents vs chatbots: an architecture decision, not a feature list

Most teams treat "chatbot or voice agent" as a vendor question. It is really a plumbing question: one system moves text, the other moves audio in real time, and almost every difference in cost, latency and failure mode falls out of that single fact. This is a build-side comparison for people who have to wire the thing up, not a feature list. Two... Weiterlesen: Voice agents vs chatbots: an architecture decision, not a feature list