Europe's Largest Local Authority Slammed For 'Poorest' ERP Rollout Ever

UK government-appointed commissioners have labeled Birmingham City Council's Oracle Fusion rollout as "the poorest ERP deployment" they have seen. From a report: A report published by the UK council's Corporate Finance Overview and Scrutiny Committee found that 18 months after Fusion went live, the largest public authority in Europe "had not tactically stabilized the system or formulated clear plans to resolve the system issues and recover the operation."

The city council's cloud-based Oracle tech replaced the SAP system that it began using in 1999, but the disastrous project encountered a string of landmark failures. The council has failed to produce auditable accounts since Oracle was implemented in 2022, costs have ballooned from around 19 million pound to a projected estimate of 131 million pound and, because the council chose not to use system audit features, it cannot tell if fraud has taken place on its multibillion-pound spending budget for an 18-month period. In September last year, the council became effectively bankrupt due to outstanding equal pay claims and the Oracle implementation.

The report from "best value commissioners" appointed by central government to investigate struggling councils said that following the Oracle implementation, "a serious lack of trust had developed between members and officers driven by the failed implementation and subsequent lack of progress to resolve the situation."

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