Don’t Make Your Customers Think: I Found These 10 Onboarding Techniques from Successful Products

I want to build a user onboarding flow for our product,

Instead of a theoretical, step-by-step approach, I’m exploring alternative methods to help users onboard to the product and learn our features more naturally.

To gather ideas, I’ve reviewed a few popular apps to understand how they handle smooth user onboarding.

In this article, I’ll share some techniques I discovered that can be used to introduce your features to new customers in a more engaging way than traditional, lecture-style product tours.

Let Users Learn by Doing

By offering sample content — in Grammarly’s case, a few paragraphs with intentional grammatical errors — users can experience the tool's features and effectiveness firsthand. This approach encourages them to try the product on their own documents.

Mini To-Dos to Ensure Completion

Providing a checklist is an effective way to help users navigate the product thoroughly.

Loom, for instance, includes a "Get Started" checklist to guide users through key features and ensure they complete the onboarding process.

, for example, provides a set of demo videos recorded using their own tool specifically for first-time users.