Author: IBM Technology - Bewertung: 7x - Views:93
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Customer Experience, Customer Service, and Customer Support are three distinct aspects of how businesses interact with customers. In this video, Amanda Downie explores the differences between these concepts and how they impact the customer journey. From pre-purchase to post-purchase, learn how businesses can provide a positive experience, deliver exceptional service, and offer effective support to customers, all while leveraging technology like AI.
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#customerjourney #ai #customerservice #customerexperience #customersupport
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