On December 12, 2024, a major Amazon Cognito outage struck the page initially failed to report the disruption, leaving many users in the dark.
During the initial phase of the outage, while IT teams scrambled to devise recovery strategies, Amazon remained silent, with their official status site indicating “No recent issues”.
However, StatusGator customers received a notification just minutes after the widespread was powered by reports and patterns we observed starting at 02:17 UTC, allowing us to send notifications to our customers while they were triaging the issue. This crucial lead time enabled proactive troubleshooting and communication to end-users, minimizing the impact of the outage.
Timeline of Amazon Cognito Authentication Errors
Here's the entire timeline based on what we've collected from the internet, from our own monitoring, and from the official AWS status page. According to Amazon's official status page, the issue in the US East 1 (N. Virginia) region began at 00:35 UTC (4:35 PM PST) due to deployment within Amazon Cognito. Here's a full breakdown of the timeline:
00:35 UTC: Amazon identifies a rise in error rates within Cognito in the US-EAST-1 region at 00:35 UTC. Despite this, the issue isn't yet widespread, and Amazon chooses not to publicly announce the increase in error rates.
01:14 UTC: Amazon engineers initiate an investigation and begin working on a resolution, yet the status page remains unchanged at this point. AWS has not yet acknowledged the issue with Cognito in US East.
02:00 UTC: Amazon identifies two primary causes for the surge in error rates but has yet to disclose this investigation on their status page.
02:17 UTC: The scope of the issue expands and early reports of authentication errors in US East 1 start surfacing across the internet.
02:24 UTC: StatusGator customers receive our .
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