If your organization uses and , (iOS, Android). Microsoft regularly releases .
This guide covers the essentials for getting started with Teams and working efficiently within the platform. We also cover extras such as using . In this story we’ll demonstrate in the Mac app, but you’ll find that Teams works similarly in any environment.
In this article:
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Composing messages is straightforward: Just click the Start a new conversation text box, or click Reply below an existing conversation and start typing.
You can call teammates’ attention to certain parts of the conversation by tagging them with an @ sign when typing, like this: @Adele Can you share the latest workback grid? Users who have been tagged will see, in their own copies of the Teams clients, those tagged parts of the conversation highlighted in bright red so they can easily see and respond to messages. You can use emoticons, emojis, and GIFs as well — that’s what I mean by thinking of this area like Facebook.
Other useful features:
Formatting: Use the toolbar to add bold, italics, highlights, bullet points, numbered lists, and more.
Attachments: Click the paperclip icon to attach files.
Emojis and GIFs: Click the emoji or GIF icons beneath the compose box. Everyone loves a funny meme at work. OK, perhaps not everyone, but sometimes they’re a needed relief.
Important/Urgent: Mark messages with priority flags using the ! icon.
Chat: Direct messages and group conversations
While channels are great for team-wide or topic-specific discussions, chat provides space for smaller conversations.
To start a one-on-one or group chat:
Click Chat in the left navigation.
Click the New chat button (pencil icon).
Type the name(s) of the people you want to include.
Type your message and press Enter.
Chats persist, so you can return to them anytime. They won’t vanish when you close Teams or log off for the day.
If you have an ongoing conversation and find you might want to add someone to a conversation, you can easily start a group chat: head up to the top right of your chat window, hit the three dots, click Participants, and from the pop-up submenu select Start a group chat.
Starting a group chat from a chat between two individual users.
Jonathan Hassell / Foundry
You might be wondering when it’s appropriate to use a chat as opposed to convening everyone involved in a Teams channel. I suggest using channels for topics that need transparency and team-wide visibility. In contrast, use chat for quick questions, sensitive discussions, or conversations involving people outside your main team.
Video and audio calls
Teams offers robust calling and meeting capabilities, from quick calls to scheduled meetings with dozens of participants.
To make an immediate call, click Calls in the left navigation. On the Calls screen, start typing the name of the person you want to call, then select their name from the list that appears. Then click the Call button.
To schedule a call or meeting in advance, click Calendar in the left nav and click the New button in the top right corner. A “New event” pane pops up, where you can add a title, invite attendees, type a message, and add other information if desired. Alternatively, you can set up the meeting from Outlook. Either way, “Teams meeting” is selected by default as soon as you add attendees. You can also book a conference room or other shared resource here, too.
Scheduling a meeting from within Teams.
Jonathan Hassell / Foundry
If you’ve been invited to a meeting or call, you’ll typically receive an email or other notification message with a meeting link or Join button. Click the button or link to join the call. For scheduled meetings, you can also click Calendar in the left navigation bar, click on the meeting, and click Join. If you have been sent a meeting invitation with an ID number, you can use the Join with an ID button at the top of the Calendar screen. Or if someone is just calling you ad-hoc, then you can choose to either accept the call without video, accept the call with video, or decline it on the pop-up that appears while the call is “ringing.”
Note: The first time you start or join a call in Teams, you’ll be prompted with a screen to help you set up your audio and video settings for that call. Also, on some systems, particularly Macs, you may be prompted to give Teams permission to record your screen, camera, or microphone. On Windows, your organization may have already given permission to Teams through its systems management software, and you may not be prompted. But if Teams is asking, click Allow to let Teams get the necessary access to each device.
Once you have accepted a call, you can control it using the buttons on the top of the call window, including a dial pad (for voice calls that need key presses); hold; transfer; chat; turn the camera and mic on or off; share content like an app, window, or screen; and then of course hang up the call.
The Teams call window, with controls at the top.
Jonathan Hassell / Foundry
If you have a webcam connected, Teams will grab that camera feed automatically. You can adjust cameras and backgrounds using the Camera button on the top bar. Blurring your messy room or switching to a solid color can often help reduce distractions in meetings. If you want to start the meeting with your camera off, just click the Camera button.
Using the Mic button and dropdown, you can select your audio devices, including your speaker volume. In most cases, Teams selects this correctly, but if you want to switch to a Bluetooth or USB headset, for instance, choose the right device from the Speaker and Microphone section of the right pane. (For headsets, you’ll most likely choose the same device for speaker and microphone.) If you want to start the meeting with your mic off, just click the button.
Under the More control, you can opt to record and transcribe a call, insert video effects, change audio, ask for translation options, and other settings.
To share other content with participants, click Share. You can then elect to share your screen, collaborate on a shared digital whiteboard, present a PowerPoint slide deck, or share individual files to your meeting participants without broadcasting them on the screen.
Working with files and OneDrive
Teams integrates deeply with SharePoint and OneDrive, making file collaboration seamless throughout the platform. When you share files in a channel, those files are automatically stored in the team’s SharePoint site. Similarly, files that are shared in a chat are stored in your OneDrive for Business account.
The Files menu in a Teams channel offers several useful features for document management. It displays all documents that have been shared in that particular channel, allowing you to create new folders to organize your content, upload files from various sources, and open relevant libraries in SharePoint when you need to do so.
To upload files to Teams, you can navigate to the Files menu within a channel (remember, that’s the dropdown menu under the channel name). You can upload a file with the three-dot menu or create a new file of a typical type, like a Word document or Excel spreadsheet, using the + New menu. Alternatively, you can drag and drop files directly into the Files tab or even into a conversation thread for quick sharing.
When you need to work with files in Teams, you can edit them directly within the application. Office files can be edited right in Teams by simply clicking on a file to open it. If you prefer the full desktop experience, you can choose to open files in Word, Excel, or PowerPoint by selecting the Open in Desktop App option. Teams also supports co-authoring, which means multiple people can edit the same document simultaneously. Additionally, you can access the version history to review previous versions of documents through the three-dot menu.
Teams recently updated its interface to bring are collaborative blocks of content that can be shared and edited across Microsoft 365 apps, including Teams. These components function as living, shared content blocks that operate similarly to a task list, table, or paragraph, but with a key difference: they stay in sync across applications. When you create a Loop component in Teams and share it in Outlook, any edits made in either location will update everywhere the component appears.
There are several common types of Loop components available for different collaboration needs, such as:
Lists allow you to create shared to-do lists with assignments and due dates, making task management more efficient.
Tables serve as collaborative data grids where team members can input and organize information together.
Paragraphs function as shared notes and content that multiple people can edit simultaneously, enabling real-time collaborative writing and brainstorming.
To create a Loop component within your workflow, you begin by typing /loop directly into the compose box of a chat or conversation to access the component creation menu. Next, you choose the specific type of component you want to create based on your needs, whether that’s a list, table, paragraph, or another option. After selecting your component type, you add your content and click Send to share it with your team members.
A checklist loop component in a Teams conversation.
Howard Wen
Once the component has been shared, team members can click on the component to edit it collaboratively, with all changes syncing in real time across all instances of that component throughout Microsoft 365.
For a deep dive on Loop components, see “” for details.)
Copilot Chat in Teams
Copilot Chat offers several powerful generative AI capabilities to enhance your productivity within Teams using Microsoft’s favorite new child, Copilot.
It can summarize recent chats and channel conversations, helping you quickly catch up on discussions you may have missed. The tool can also answer questions about your Teams activity, providing insights into your communication patterns and interactions. Additionally, Copilot Chat can help draft messages for you, saving time when composing communications. Beyond these specific functions, it provides general information and assistance across a wide range of topics and tasks.
To access Copilot Chat within Teams, you need to look for the Copilot icon, which can be found either in the left navigation panel or at the top of the Teams interface. Once you locate the icon, click it to open a chat window with Copilot. From there, you can ask questions or request assistance with whatever you need help with, and Copilot will respond to your queries.
Copilot Chat within Teams.
Jonathan Hassell / Foundry
There are many practical ways to use Copilot Chat in your daily work.
For example, you might ask it to “Summarize the Project Alpha channel from the last week” to get a quick overview of all the important discussions and decisions made in that channel.
You could inquire “What did Sarah say about the budget?” to find specific information from past conversations without scrolling through lengthy message threads.
Another useful application is asking “Help me write a message asking the team for status updates” when you need assistance crafting clear and effective communications to your colleagues.
This basic Copilot functionality is distinct from the more advanced 15 million paid M365 Copilot seats — just 3.3% of the Microsoft 365 user base.
Tips for using Teams effectively
Here are some battle-tested tips for getting the most out of Teams and, perhaps more importantly, not letting Teams eat your workday and become the place where knowledge goes to die.
Tamp down notifications and activity settings
Managing notifications prevents Teams from becoming overwhelming. If you go with the defaults, Teams will buzz you — and your phone, too, if you have the companion app installed and set up — every time you get a call, message, or chat with an @mention to you. In a busy organization, this can drive you up the wall or result in your entire day being swallowed by Teams notifications.
To customize notifications:
Click your three-dot menu in the upper right and select Settings.
Go down to Notifications and Activity on the left side.
Adjust everything to your preference. Teams is a very chatty app, so you may want to play around with these settings over time to find your particular sweet spot.
Add apps to Teams
In addition to its built-in integrations with Microsoft 365 tools like OneDrive, Loop, and Copilot, Teams lets you bring a variety of Microsoft and third-party apps right into a channel or group chat. You can add apps for brainstorming, project management, polling, training, data visualization, sales, customer support, and countless other uses, allowing you to work in them without having to leave the Teams environment.
See “18 Microsoft Teams apps for content collaboration and management” for complete instructions on finding and installing apps, but in a nutshell, you click the Apps button in the left navigation bar, browse or search the available apps, and then install the one you want. (Note that your organization may restrict which apps you can install in Teams.)
5 more quick tips
Keep channels focused: Create channels for specific topics, projects, or workstreams rather than having everything in General.
Use @mentions strategically: Mention individuals when you need their input, @channel when everyone in the channel should see it, and @team sparingly for truly urgent, team-wide announcements.
Pin important messages: Hover over any message and click the three dots (…) to pin it to the top of the channel for easy reference.
Save messages: Click the bookmark icon on messages you want to find later, then access them through the Saved item on the left navigation bar, toward the top.
Use status messages: Update your status with custom messages like “In a meeting until 3pm” or “Working from home today” to keep teammates informed.
Use keyboard shortcuts: Press Ctrl + / (Windows) or Cmd + / (Mac) to see a list of keyboard shortcuts that can speed up your work.
What to avoid
Teams is definitely a big step up over endless email chains, but that doesn’t mean it’s suitable for everything. Here are two things to avoid:
Trying to replace all emails with Teams conversations and links. Sometimes we humans have a tendency to gravitate to whatever new features and tools there are, proclaiming them the “killer” of whatever came before and trying to force old square pegs into shiny new round holes. Teams is no different.
As an instant messaging platform, Teams is ideal for back-and-forth quick hits. If your message is longer than a paragraph, chances are, it should go back to email. Longer conversations, project planning, longer term development, all of those types of deep thinking and analysis are best suited for email. In email, you can sort, filter, set up rules, and do other automated things to manage how you see and find information. It’s not impossible to use Teams for longer conversations, but it’s suboptimal.
Trying to send emails to external folks. Unfortunately, there is no way for Teams to send email out to the internet, so unless you want to invite external users as guests into your team (assuming you have permission to do that), you will need to handle some subjects that involve people outside of your organization via old-fashioned email messages. That, of course, limits the utility of using Teams in projects or environments with a lot of collaboration with external users when they’re not a part of your Teams environment.
Your organization may restrict how external users can interact with your Microsoft 365 setup, usually via data loss prevention policies and prohibitions on folks outside your organization accessing Teams chats and channels. Ask your IT department if you have questions.
This article was originally published in March 2018 and most recently updated in April 2026.
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