Generative AI chatbots are quickly becoming the new front door to your business. They answer customer questions, support employees, guide buyers, and increasingly connect to internal documents, APIs, knowledge bases, and business workflows. That convenience creates a new risk for you, chatbot may now speak on behalf of your brand, access sensitive information, or influence customer decisions. Some of the Chatbot incidents show how quickly this can go wrong A car dealership chatbot was manipulated into a $1 car offer Air Canada faced liability after its chatbot gave misleading refund guidance Sears Home Services had millions of records of customers […]
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