Scaling agentic workflows with native case management in Amazon Quick Automate

In this post, we show you how to combine case management with agentic automation capabilities in Quick Automate. We introduce case management and explore the lifecycle of cases in an agentic workflow from case creation through processing to resolution. We cover how to create and manage single or multiple cases, automatically track and update status, handle exceptions, and incorporate Human-in-the-loop (HITL) steps within workflows. We also show the case creator-processor pattern that enables dynamic scaling. Finally, we walk through how to structure case management for enterprise processes, including HITL and case tracking, through a real-life use case.