In response to the complaint, Bitkub stated that all customer assets currently held on its platform remain safe, fully accounted for, and protected in accordance with applicable regulations. The company argued that the allegations stem from decisions made during the aftermath of the 2021 against Bitkub Online Co., Ltd. and its former directors, Sakolkorn Sakavee and Thaweesap Rawan. The regulator alleged that the company's daily net capital reports submitted between 10 May and 30 October 2021 failed to accurately reflect the material reduction in its digital asset holdings caused by the Bitkub does not represent a final determination of guilt.
Bitkub Says Disclosure Decision was Intended to Prevent Customer Losses
Following media reports about the complaint, , all of its digital asset wallet security systems complied with standards prescribed by the relevant authorities and had been audited.
Co-founders Replaced Stolen Assets After Cyberattack on Bitkub
Although the digital assets stolen during the cyberattack on Bitkub were never recovered, the company said its co-founders voluntarily absorbed the financial loss.
According to Bitkub, the co-founders purchased digital assets matching the same types and quantities as those stolen and transferred them to the company. As a result, the exchange said neither its customers nor the business ultimately suffered any financial loss from the incident.
In its statement, Bitkub said:
"As no bank run occurred, even though the stolen digital assets could not be recovered, the Co-Founders of the Bitkub Group voluntarily absorbed the loss by purchasing equivalent digital assets (in the same type and quantity as those stolen) and providing them to the Company. Consequently, neither the Company nor its customers suffered any financial loss from the theft."
Thailand SEC Previously Confirmed Customer Assets Were Intact
Bitkub also pointed to the findings of an earlier inspection conducted by the Thailand SEC after reports of the Bitkub cyberattack surfaced online. According to the company, the regulator verified that, as of 8 September 2025, all customer assets held by the exchange were safe and fully accounted for.
The company reiterated this point in its latest statement, saying:
"At the outset, for the sake of clarity and mutual understanding, the Company wishes to affirm that all customers' assets currently held by the Company are safe and fully accounted for. The Company reiterates its strict compliance with all applicable laws and regulations in safeguarding and maintaining customer assets."
Bitkub maintained that the criminal complaint relates to historical reporting practices between May and October 2021, more than five years ago, rather than to the current condition of customer assets or any ongoing security concerns.
As the investigation proceeds, the case will determine whether the company's reporting following the Bitkub cyberattack complied with regulatory requirements. For now, the complaint remains an allegation, and the legal process involving the Thailand SEC, investigators, prosecutors, and the courts has yet to reach a final conclusion.
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