Every SaaS company runs health checks on its servers every 30 seconds. Ask the same company how often it checks customer health, and the answer is usually:
During the monthly QBR, if someone remembers to pull the report.
Most developers don't think about customer health at all. It's not their problem. It lives in the CRM, which lives in the CS...
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🔧 Most Developers Don't Care About Customer Health. That Used to Be Fine.
⏱️ vor kurzem (04.08.2026 um 16:23 Uhr) 📖 5 Min. Lesezeit 📂 🔧 Programmierung 📡 Feed 🔗 Quelle: dev.to
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