Apple Customer Says 2020 MacBook Air Service Request Led to an M5 Replacement

An Apple customer says a request for battery and screen service on a 2020 Intel MacBook Air ended with an unexpected replacement offer: an M5 MacBook Air. The claim comes from a Reddit post and describes one support case, not a replacement program Apple has announced. The customer said the older 13-inch Retina MacBook Air had become slow and had a...