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A Customer Edited a Telegram Message: Update the CRM Note Safely [cross-post]

When a customer edits a Telegram message, do not turn the correction into another lead or replace the entire CRM record. Find the original source record,…

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When a customer edits a Telegram message, do not turn the correction into another lead or replace the entire CRM record. Find the original source record, compare meaningful data and update only fields owned by the integration. If the source link is missing, versions conflict or an operator has changed the target note, retain the correction for... Weiterlesen: A Customer Edited a Telegram Message: Update the CRM Note Safely [cro…

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